Account Manager
Triton Metal Products, Indiana, PA, United States
Responsibilities
Customer expectations are clear, documented, and consistently met. Orders and master data are accurate (right part/revision/price/requirements). Forecasts are managed and translated into actionable internal demand plans. Launches are executed with disciplined APQP planning and cross-functional readiness. Delivery and quality issues are addressed quickly with transparent updates and closure Customer communication and service
Serve as the primary customer contact; maintain a consistent cadence of updates (open orders, risks, launches, issues). Respond quickly and professionally; set and meet clear next-step commitments. Run/participate in customer reviews (weekly check-ins, monthly forecast calls, QBRs as appropriate). Quoting, estimating coordination and follow-up
Prepare quote information for estimating/engineering; ensure assumptions and lead times are clear. Track quote pipeline; follow up systematically to drive closure and communicate status internally. Sales Order Entry and Work Order Creation
Enter Sales Orders accurately and promptly in ERP: part, revision, quantities, dates, pricing, terms, ship-to, packaging, labeling, certifications, and special quality requirements. Initiate/coordinate Work Order creation and release process per scheduling rules. Forecast management
Collect and manage customer forecasts; reconcile changes (spikes/pulls/pushes/cancellations). Coordinate with Planning/Materials on capacity and material constraints; communicate impacts to customers early. New product launch (APQP)
Prepare new product launches using APQP discipline: contract review, documentation expectations, and customer schedule expectations. Facilitate scheduling cross-functional launch meetings ERP master data/system setup (Items and Routers)
Coordinate setup/maintenance of Items, Routers, BOMs (if applicable), revisions, standard times, outside processing steps, and customer-specific requirements. Ensure revision control and alignment to approved drawings/specs and quote assumptions. Internal production monitoring and on-time delivery
Monitor WIP and open orders; confirm priorities are reflected in the production plan. Escalate risks early (material, capacity, quality holds, outside processing delays) and coordinate recovery plans. Provide realistic ship dates backed by internal verification. Issue management (delivery, quality, service recovery)
Quarterback containment and communication during issues; coordinate corrective actions with Quality/Engineering/Operations. Maintain an issues log and ensure commitments are met through closure. Behavioral expectations (how success is achieved)
Proactive:
communicates risks before they become problems; confirms requirements in writing. Responsive:
acknowledges customer requests within hours, not days; provides next-step commitments. Positive and solution-oriented:
offers options, not excuses; maintains calm professionalism under pressure. Ownership mindset:
drives cross-functional follow-through and closes the loop. Response-time standards (internal)
Customer emails/calls: acknowledge within 2 business hours (sooner when possible). Delivery/quality escalation: acknowledge within 60 minutes during business hours. Quotes/feasibility: respond within 1 business day with answer or committed due date.
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Customer expectations are clear, documented, and consistently met. Orders and master data are accurate (right part/revision/price/requirements). Forecasts are managed and translated into actionable internal demand plans. Launches are executed with disciplined APQP planning and cross-functional readiness. Delivery and quality issues are addressed quickly with transparent updates and closure Customer communication and service
Serve as the primary customer contact; maintain a consistent cadence of updates (open orders, risks, launches, issues). Respond quickly and professionally; set and meet clear next-step commitments. Run/participate in customer reviews (weekly check-ins, monthly forecast calls, QBRs as appropriate). Quoting, estimating coordination and follow-up
Prepare quote information for estimating/engineering; ensure assumptions and lead times are clear. Track quote pipeline; follow up systematically to drive closure and communicate status internally. Sales Order Entry and Work Order Creation
Enter Sales Orders accurately and promptly in ERP: part, revision, quantities, dates, pricing, terms, ship-to, packaging, labeling, certifications, and special quality requirements. Initiate/coordinate Work Order creation and release process per scheduling rules. Forecast management
Collect and manage customer forecasts; reconcile changes (spikes/pulls/pushes/cancellations). Coordinate with Planning/Materials on capacity and material constraints; communicate impacts to customers early. New product launch (APQP)
Prepare new product launches using APQP discipline: contract review, documentation expectations, and customer schedule expectations. Facilitate scheduling cross-functional launch meetings ERP master data/system setup (Items and Routers)
Coordinate setup/maintenance of Items, Routers, BOMs (if applicable), revisions, standard times, outside processing steps, and customer-specific requirements. Ensure revision control and alignment to approved drawings/specs and quote assumptions. Internal production monitoring and on-time delivery
Monitor WIP and open orders; confirm priorities are reflected in the production plan. Escalate risks early (material, capacity, quality holds, outside processing delays) and coordinate recovery plans. Provide realistic ship dates backed by internal verification. Issue management (delivery, quality, service recovery)
Quarterback containment and communication during issues; coordinate corrective actions with Quality/Engineering/Operations. Maintain an issues log and ensure commitments are met through closure. Behavioral expectations (how success is achieved)
Proactive:
communicates risks before they become problems; confirms requirements in writing. Responsive:
acknowledges customer requests within hours, not days; provides next-step commitments. Positive and solution-oriented:
offers options, not excuses; maintains calm professionalism under pressure. Ownership mindset:
drives cross-functional follow-through and closes the loop. Response-time standards (internal)
Customer emails/calls: acknowledge within 2 business hours (sooner when possible). Delivery/quality escalation: acknowledge within 60 minutes during business hours. Quotes/feasibility: respond within 1 business day with answer or committed due date.
#J-18808-Ljbffr