Customer Service Representative I
City of Fort Worth, Fort Worth, TX, United States
Pay Range
$18.00 - $21.76/hr. | $37,440 - $45,253 annual compensation
Job Posting Closing on Monday, March 23, 2026
Position Part‑time position at the following location:
Vivian J Lincoln Library – 8829 McCart Ave., Fort Worth, TX 76123
Workdays & Hours The schedule is below for the Vivian J Lincoln Library location; Some evening/weekend work required.
Vivian J Lincoln Library (20‑Hour Workweek)
Monday: 11:15 am - 8:15 pm
Tuesday: 4:15 pm - 8:15 pm
Wednesday: 9:15 am - 1:15 pm
Friday: 9:15 am - 1:15 pm
Benefits for this position include
11 Paid Holidays
Dental
Vision
Paid Time Off
Pension Plan
Professional Development Opportunities
The Fort Worth Public Library is hiring a part‑time Customer Service Representative I The ideal candidate for this position is friendly, helpful, extremely organized, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.
Minimum Qualifications
High school diploma/GED
No previous experience required
Preferred Qualifications
At least two years of customer service experience (customer/public‑facing)
Technology knowledge (computers, office equipment, etc.)
Payment processing experience
Problem resolution/de‑escalation skills
Ability to communicate with customers in Spanish (preferred but not mandatory)
Ability to work a flexible schedule that includes evenings and weekends
Ability to work at/travel to various locations
The Customer Service Representative 1 Job Responsibilities Include
Providing friendly, efficient, and professional service to customers
Checking library materials in and out; issuing library cards
Conducting customer payment transactions and operating a cash register
Answering customer questions about library policies, procedures and accounts
Answering basic reference, reader’s advisory and general usage questions
Assisting with library programs and outreach as needed
Working Conditions and Physical Demand Positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. Sedentary work involves sitting most of the time and may require lifting up to 10 pounds occasionally or a negligible amount of force frequently.
Apply Now! Come be part of something special in Fort Worth.
Conditions of Employment The City of Fort Worth is proud to be an equal employment opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non‑merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the education requirement may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass pre‑employment checks, including a criminal background check, drug screen, education verification, and other assessments as required. Employees are paid by direct deposit only.
#J-18808-Ljbffr
Job Posting Closing on Monday, March 23, 2026
Position Part‑time position at the following location:
Vivian J Lincoln Library – 8829 McCart Ave., Fort Worth, TX 76123
Workdays & Hours The schedule is below for the Vivian J Lincoln Library location; Some evening/weekend work required.
Vivian J Lincoln Library (20‑Hour Workweek)
Monday: 11:15 am - 8:15 pm
Tuesday: 4:15 pm - 8:15 pm
Wednesday: 9:15 am - 1:15 pm
Friday: 9:15 am - 1:15 pm
Benefits for this position include
11 Paid Holidays
Dental
Vision
Paid Time Off
Pension Plan
Professional Development Opportunities
The Fort Worth Public Library is hiring a part‑time Customer Service Representative I The ideal candidate for this position is friendly, helpful, extremely organized, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.
Minimum Qualifications
High school diploma/GED
No previous experience required
Preferred Qualifications
At least two years of customer service experience (customer/public‑facing)
Technology knowledge (computers, office equipment, etc.)
Payment processing experience
Problem resolution/de‑escalation skills
Ability to communicate with customers in Spanish (preferred but not mandatory)
Ability to work a flexible schedule that includes evenings and weekends
Ability to work at/travel to various locations
The Customer Service Representative 1 Job Responsibilities Include
Providing friendly, efficient, and professional service to customers
Checking library materials in and out; issuing library cards
Conducting customer payment transactions and operating a cash register
Answering customer questions about library policies, procedures and accounts
Answering basic reference, reader’s advisory and general usage questions
Assisting with library programs and outreach as needed
Working Conditions and Physical Demand Positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. Sedentary work involves sitting most of the time and may require lifting up to 10 pounds occasionally or a negligible amount of force frequently.
Apply Now! Come be part of something special in Fort Worth.
Conditions of Employment The City of Fort Worth is proud to be an equal employment opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non‑merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the education requirement may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass pre‑employment checks, including a criminal background check, drug screen, education verification, and other assessments as required. Employees are paid by direct deposit only.
#J-18808-Ljbffr