Customer Service Representative
TEKsystems, California, MO, United States
Job Overview
The Customer Service & Data Entry Representative will support customers by answering product and service inquiries via phone and email, maintain accurate customer records, process account updates and adjustments, and resolve customer issues efficiently while delivering a positive customer experience.
Key Responsibilities
Respond to inbound customer inquiries regarding products, services, order status, and shipments via phone and email.
Attract and retain customers by providing accurate, timely, and professional support.
Maintain and update customer records by entering and validating account information.
Process customer account adjustments and order updates accurately.
Resolve product or service issues by identifying the root cause, determining the appropriate solution, and following up to ensure resolution.
Recommend potential product or service improvements to management by analyzing customer feedback and needs.
Run, review, and navigate simple reports using Excel and internal systems.
Collaborate with internal teams to ensure accurate product information, ETAs, and shipment tracking.
Systems & Tools
Microsoft Outlook
Microsoft Excel (intermediate level – run and review simple reports, navigate and interpret data)
Microsoft Teams
ERP systems – experience with SAGE 100 is a strong plus
Required Skills
Customer service and customer support (call center or retail environments preferred)
Order entry and data entry
Inbound phone and email communication
Strong computer proficiency
Ability to multitask and manage routine administrative tasks
Clear communication and problem‑solving skills
Preferred / Nice‑to‑Have Skills
Experience using SAGE 100 or similar ERP systems
Experience in retail, customer service call centers, or order management is a plus
Qualifications
No certifications required
No formal education requirements
Training will cover internal systems, reports, customer portals, and ERP tools; typical ramp‑up time is 2–3 months.
Experience Level Entry Level
Job Type & Location Contract to Hire, Valencia, CA.
Pay Range $20.00–$22.00 per hour.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Paid time off/leave (PTO, vacation or sick leave)
EEO Statement We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Key Responsibilities
Respond to inbound customer inquiries regarding products, services, order status, and shipments via phone and email.
Attract and retain customers by providing accurate, timely, and professional support.
Maintain and update customer records by entering and validating account information.
Process customer account adjustments and order updates accurately.
Resolve product or service issues by identifying the root cause, determining the appropriate solution, and following up to ensure resolution.
Recommend potential product or service improvements to management by analyzing customer feedback and needs.
Run, review, and navigate simple reports using Excel and internal systems.
Collaborate with internal teams to ensure accurate product information, ETAs, and shipment tracking.
Systems & Tools
Microsoft Outlook
Microsoft Excel (intermediate level – run and review simple reports, navigate and interpret data)
Microsoft Teams
ERP systems – experience with SAGE 100 is a strong plus
Required Skills
Customer service and customer support (call center or retail environments preferred)
Order entry and data entry
Inbound phone and email communication
Strong computer proficiency
Ability to multitask and manage routine administrative tasks
Clear communication and problem‑solving skills
Preferred / Nice‑to‑Have Skills
Experience using SAGE 100 or similar ERP systems
Experience in retail, customer service call centers, or order management is a plus
Qualifications
No certifications required
No formal education requirements
Training will cover internal systems, reports, customer portals, and ERP tools; typical ramp‑up time is 2–3 months.
Experience Level Entry Level
Job Type & Location Contract to Hire, Valencia, CA.
Pay Range $20.00–$22.00 per hour.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Paid time off/leave (PTO, vacation or sick leave)
EEO Statement We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr