Customer Service Representative

BlackHawk Industrial provides top-quality industrial products, equipment, and innovative manufacturing and supply chain solutions tailored to meet customer needs. We value strong local relationships with our customers and prioritize delivering exceptional service. Our team is committed to exceeding the expectations of customers, suppliers, and shareholders, while fostering an environment of enjoyment and achievement. At BlackHawk Industrial, we pride ourselves on being "BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE."

Role Description This is a full-time, on-site role for a Customer Service Representative located in Strongsville, OH. The Customer Service Representative will be responsible for assisting customers through phone, email, and in-person interactions, resolving inquiries, processing orders, providing product information, and maintaining accurate and detailed records. The role will involve collaborating with internal teams to address customer needs and ensure a high-quality service experience. A commitment to building positive relationships with customers and colleagues is essential.

Qualifications

Customer service skills, including active listening, problem-solving, and relationship building

Strong communication abilities, both verbal and written

Proficiency in data entry and maintaining accurate records

Familiarity with order processing, record management, and inventory systems

Ability to multitask, prioritize work, and meet deadlines effectively

Team-oriented mindset with a proactive approach to improving processes

High school diploma or equivalent required; additional education or training is a plus

Previous experience in customer service or a similar role is an advantage

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