Customer Support Representative
Astor & Sanders, Lakewood, CO, United States
Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefited onsite position (5 days a week) based in the Lakewood, CO area.
Roles and Responsibilities
Answer customer product questions, assist with orders, track returns, accept payments for online products
Document customer interactions in a tracking system
Handle fax, e-mail and phone inquiries
Track calls and service requests
Escalate problem calls to other service providers
Occasional warehouse product management support
Perform other tasks as assigned
Requirements
At least 6 months of customer interaction experience
Phone sales or support experience is preferred
Experience working in an office setting using fax, e-mail and phones preferred
Experience providing support to end users on web site navigation ideal
Excellent customer service and phone etiquette skills required
Excellent communications and interpersonal skills required
Benefits Astor & Sanders Corporation ( www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
Generous Paid Time Off (PTO) and all Federal Holidays off
Comprehensive Health and Dental Insurance Coverage
Retirement Savings Plan
Pre-Tax Benefit Programs
Wellness and Work-Life Support
Professional Development
Performance and Referral Bonuses
Life and Disability Insurance
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Roles and Responsibilities
Answer customer product questions, assist with orders, track returns, accept payments for online products
Document customer interactions in a tracking system
Handle fax, e-mail and phone inquiries
Track calls and service requests
Escalate problem calls to other service providers
Occasional warehouse product management support
Perform other tasks as assigned
Requirements
At least 6 months of customer interaction experience
Phone sales or support experience is preferred
Experience working in an office setting using fax, e-mail and phones preferred
Experience providing support to end users on web site navigation ideal
Excellent customer service and phone etiquette skills required
Excellent communications and interpersonal skills required
Benefits Astor & Sanders Corporation ( www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
Generous Paid Time Off (PTO) and all Federal Holidays off
Comprehensive Health and Dental Insurance Coverage
Retirement Savings Plan
Pre-Tax Benefit Programs
Wellness and Work-Life Support
Professional Development
Performance and Referral Bonuses
Life and Disability Insurance
#J-18808-Ljbffr