Business Development Agent (Service)
Frank Leta Automotive Group, Saint Louis, MO, United States
Description
Do you love working with new technologies and innovative products? Frank Leta is seeking an energetic Service Business Development Specialist to join our unique and fast-paced Business Development Team.
This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their vehicle. You will assist the customer with questions regarding their service plans and contracts, ensuring their service timelines stay accurate. We have an in-house training team dedicated to your success; offering online and in-store training programs.
At Frank Leta, we strive to make every customer a customer for life. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.
What We Offer
Work life Balance
Positive & Professional Work environment
Extensive training and growth opportunities
Paid Vacation and holidays
Paid maternity and paternity leave
Education reimbursement
Flexible health insurance with HSA company contribution
Paid life insurance, short and long term disability
Acura lease program
401K match
Medical/dental/vision benefits
Employee discounted Vehicle purchase programs
Responsibilities
Answer customer calls and establish follow-up for service appointments
Respond quickly to internet, phone and email inquiries
Provide customers with service information & direct them to the appropriate dealership resources
Maintain accurate customer contact information
Participate in team & process development sessions – keeping positive relationships with teammates, cross-functional teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen
Job Types: Full-time
#J-18808-Ljbffr
This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their vehicle. You will assist the customer with questions regarding their service plans and contracts, ensuring their service timelines stay accurate. We have an in-house training team dedicated to your success; offering online and in-store training programs.
At Frank Leta, we strive to make every customer a customer for life. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.
What We Offer
Work life Balance
Positive & Professional Work environment
Extensive training and growth opportunities
Paid Vacation and holidays
Paid maternity and paternity leave
Education reimbursement
Flexible health insurance with HSA company contribution
Paid life insurance, short and long term disability
Acura lease program
401K match
Medical/dental/vision benefits
Employee discounted Vehicle purchase programs
Responsibilities
Answer customer calls and establish follow-up for service appointments
Respond quickly to internet, phone and email inquiries
Provide customers with service information & direct them to the appropriate dealership resources
Maintain accurate customer contact information
Participate in team & process development sessions – keeping positive relationships with teammates, cross-functional teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen
Job Types: Full-time
#J-18808-Ljbffr