Customer Support Representative
GHOST, Las Vegas, NV, United States
GHOST is disrupting the sports nutrition industry by creating a lifestyle movement that includes transparent innovative products, immersive content, global distribution, key influencer partnerships and collaborations with the world's leading flavor brands. We are always challenging ourselves to think outside the box and serve our fans and customers better, and we're excited to find a new fam member to bring processes and fresh ideas to the table. We are adding a
Customer Support Representative
to our Las Vegas office who will help us take care of our most important asset — our customers—through various omnichannels.
Responsibilities
Respond to customers across multiple channels—chat, email, and phone—to address inquiries and solve customer issues
Develop a comprehensive understanding of GHOST's full product line to respond to customer questions effectively
Deliver accurate information to ensure effective resolution of issues, while recognizing when to elevate concerns to a manager
Document customer interactions, noting and analyzing new or recurring issues to enhance the overall customer experience and recommend actions to prevent future occurrences
Collaborate with team members to ensure efficient and effective resolution of customer inquiries
Uphold the brand voice while maintaining an upbeat demeanor in all communications
Assist with additional customer service tasks as needed to ensure a seamless experience
Consistently meet or exceed weekly, monthly, and quarterly KPI targets while maintaining a strong overall CSAT score
Requirements
Bachelor's degree in communications, marketing, business, or two (2) years of related work experience
Thrives in collaborative team environments, demonstrating strong skills in verbal and written communication, organization, and multitasking
Adapts in fast‑changing environments and stays confident and focused
Strong customer‑first mindset. Always working toward the best solution for the customer
Deep understanding of Sports Nutrition products is a plus
Familiarity with ticketing systems and e‑commerce platforms is a plus. I.e., Gorgias, Zendesk, Shopify
Benefits
Health, dental, and vision insurance
Generous paid leave plan, including parental leave
Life, short‑ and long‑term disability insurance(s)
401K retirement savings with defined company match
Health and dependent care savings plans
Commuter benefit
Tuition reimbursement
Supplemental life and insurance plans
Other legendary perks!
At GHOST we are building the brand we all wish existed. This mindset drives every important decision the team makes, from how we create new products, to how we market and interact, and most definitely how we build our team. We hire on work ethic, passion and culture fit. You cannot replace a vibe.
#J-18808-Ljbffr
Customer Support Representative
to our Las Vegas office who will help us take care of our most important asset — our customers—through various omnichannels.
Responsibilities
Respond to customers across multiple channels—chat, email, and phone—to address inquiries and solve customer issues
Develop a comprehensive understanding of GHOST's full product line to respond to customer questions effectively
Deliver accurate information to ensure effective resolution of issues, while recognizing when to elevate concerns to a manager
Document customer interactions, noting and analyzing new or recurring issues to enhance the overall customer experience and recommend actions to prevent future occurrences
Collaborate with team members to ensure efficient and effective resolution of customer inquiries
Uphold the brand voice while maintaining an upbeat demeanor in all communications
Assist with additional customer service tasks as needed to ensure a seamless experience
Consistently meet or exceed weekly, monthly, and quarterly KPI targets while maintaining a strong overall CSAT score
Requirements
Bachelor's degree in communications, marketing, business, or two (2) years of related work experience
Thrives in collaborative team environments, demonstrating strong skills in verbal and written communication, organization, and multitasking
Adapts in fast‑changing environments and stays confident and focused
Strong customer‑first mindset. Always working toward the best solution for the customer
Deep understanding of Sports Nutrition products is a plus
Familiarity with ticketing systems and e‑commerce platforms is a plus. I.e., Gorgias, Zendesk, Shopify
Benefits
Health, dental, and vision insurance
Generous paid leave plan, including parental leave
Life, short‑ and long‑term disability insurance(s)
401K retirement savings with defined company match
Health and dependent care savings plans
Commuter benefit
Tuition reimbursement
Supplemental life and insurance plans
Other legendary perks!
At GHOST we are building the brand we all wish existed. This mindset drives every important decision the team makes, from how we create new products, to how we market and interact, and most definitely how we build our team. We hire on work ethic, passion and culture fit. You cannot replace a vibe.
#J-18808-Ljbffr