Communications Officer - Sheriff
Denton County, Texas, Denton, TX, United States
Overview
The Communications Officer performs specialized radio and communications work in high‑stress, traumatic, emotionally charged, and life‑threatening situations. The officer is directly responsible for deploying and monitoring the status and locations of all on‑duty Police, Fire, and EMS units, prioritizing calls, and relaying accurate information to field personnel. The position requires simultaneous multitasking, high accuracy, and efficient use of approved status‑management techniques.
Key Responsibilities
Operate emergency and non‑emergency communication systems; receive requests for service by telephone, obtain and relay necessary information efficiently and accurately, and give callers direction and instruction as necessary.
Operate technical computer systems including Computer Aided Dispatch (CAD); enter and retrieve information to/from various databases (TCIC/NCIC, Denton County computer systems, local, regional, and state emergency response databases).
Monitor state and national messages, requests, and transactions through TLETS/NLETS, ensuring compliance with federal and state laws and department policies.
Process, forward, and maintain records of information obtained or entered, maintaining appropriate logs of services requested.
Operate radio console with numerous talk groups; dispatch, monitor, and track multiple law‑enforcement, fire, and EMS agencies.
Ensure radio operations comply with FCC procedures and requirements, monitor all radio traffic, and pre‑alert units while maintaining system compliance.
Dispatch and track units using CAD, radio, and other tools, ensuring timely and accurate service.
Maintain regular and punctual attendance for safe and reliable communication operations.
Minimum Qualifications
High School Diploma or GED required.
Texas Commission on Law Enforcement (TCOLE) license within one year of appointment (Tex. Occ. Code 1701.301; 37 Tex. Admin. Code 217.27).
TCOLE‑approved Basic Telecommunicator course, Crisis Communications course, TDD/TTY for Telecommunicators, and a TCOLE‑approved Field Training Course within one year of assignment (Tex. Occ. Code 1701.405; Tex. Occ. Code 1701.352). Performs other related duties as required.
Minimum age 18 years.
U.S. citizen.
Valid driver’s license; must obtain State of Texas driver’s license within 90 days.
Benefits Denton County offers comprehensive employee benefit programs, including group health, medical and dental coverage; Employee Assistance Program; life, disability, and long‑term care insurance; flexible spending accounts; a retirement system (TCDRS) and deferred compensation program; 12 paid holidays; tuition reimbursement; a wellness program; and more.
Equal Opportunity Statement Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin, or veteran status.
Family Medical Leave Employees with one year of service and 1,250 hours worked in the preceding year may be eligible for up to twelve weeks of FMLA (family medical leave) coverable for the birth, adoption, foster placement of a child, caring for a child, spouse, or parent with a serious health condition, or an employee’s own serious health condition.
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Key Responsibilities
Operate emergency and non‑emergency communication systems; receive requests for service by telephone, obtain and relay necessary information efficiently and accurately, and give callers direction and instruction as necessary.
Operate technical computer systems including Computer Aided Dispatch (CAD); enter and retrieve information to/from various databases (TCIC/NCIC, Denton County computer systems, local, regional, and state emergency response databases).
Monitor state and national messages, requests, and transactions through TLETS/NLETS, ensuring compliance with federal and state laws and department policies.
Process, forward, and maintain records of information obtained or entered, maintaining appropriate logs of services requested.
Operate radio console with numerous talk groups; dispatch, monitor, and track multiple law‑enforcement, fire, and EMS agencies.
Ensure radio operations comply with FCC procedures and requirements, monitor all radio traffic, and pre‑alert units while maintaining system compliance.
Dispatch and track units using CAD, radio, and other tools, ensuring timely and accurate service.
Maintain regular and punctual attendance for safe and reliable communication operations.
Minimum Qualifications
High School Diploma or GED required.
Texas Commission on Law Enforcement (TCOLE) license within one year of appointment (Tex. Occ. Code 1701.301; 37 Tex. Admin. Code 217.27).
TCOLE‑approved Basic Telecommunicator course, Crisis Communications course, TDD/TTY for Telecommunicators, and a TCOLE‑approved Field Training Course within one year of assignment (Tex. Occ. Code 1701.405; Tex. Occ. Code 1701.352). Performs other related duties as required.
Minimum age 18 years.
U.S. citizen.
Valid driver’s license; must obtain State of Texas driver’s license within 90 days.
Benefits Denton County offers comprehensive employee benefit programs, including group health, medical and dental coverage; Employee Assistance Program; life, disability, and long‑term care insurance; flexible spending accounts; a retirement system (TCDRS) and deferred compensation program; 12 paid holidays; tuition reimbursement; a wellness program; and more.
Equal Opportunity Statement Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin, or veteran status.
Family Medical Leave Employees with one year of service and 1,250 hours worked in the preceding year may be eligible for up to twelve weeks of FMLA (family medical leave) coverable for the birth, adoption, foster placement of a child, caring for a child, spouse, or parent with a serious health condition, or an employee’s own serious health condition.
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