Customer Account Analyst I
UT Southwestern Medical Center, Dallas, TX, United States
Why UT Southwestern?
With over 75 years of excellence in Dallas‑Fort‑Worth, UT Southwestern is committed to innovation, teamwork, and compassion. Ranked as the number one hospital in Dallas‑Fort‑Worth by U.S. News & World Report, we invest in your growth and offer a highly competitive benefits package, including healthcare, PTO, paid holidays, on‑site childcare, wage merit increases, and more.
Job Summary We are looking for a
Customer Account Analyst I
in the Revenue Cycle Department. The role requires exceptional patient service, problem‑solving, and a collaborative spirit in a fast‑paced call center. This position is ideal for individuals who thrive in a team environment and are committed to improving the patient financial experience.
What You'll Do
Participate in a comprehensive 12‑week training program.
Use our knowledge‑based software to access documents and adapt to training in real time.
Deliver world‑class patient experiences by handling billing inquiries with professionalism and care.
Accurately update patient demographics.
Resolve billing concerns and provide clear, empathetic support.
Navigate challenging conversations with patience and professionalism.
Collaborate with Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction.
Shift: 8 am‑5 pm (non‑negotiable).
Work From Home (WFH) is available; must reside in Texas.
What We’re Looking For
Call center experience (medical billing preferred).
Strong attention to detail and multitasking ability.
Team player with a positive attitude and willingness to learn.
Passion for problem‑solving and service excellence.
Why Join Us
Compassionate, employee‑focused culture.
Supportive and growing team.
Remote opportunity (requires residence in Texas).
Access to a cutting‑edge knowledge‑based system.
Benefits
PPO medical plan available day one at no cost for full‑time employee‑only coverage.
100% coverage for preventive health care (no copay).
Paid Time Off available day one.
Retirement programs via the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
More benefit details available in our programs package.
Required
High School Diploma or equivalent.
Minimum 2 years of directly related medical billing and customer service experience for billing inquiries.
Preferred
Some college education.
Job Duties
Answer all incoming patient/client calls.
Take credit‑card payments over the telephone and post to patient accounts.
Set up monthly payment plans on patient accounts.
Add or correct insurance registration and file claims accordingly.
Update demographics based on patient calls.
Document all actions taken in the system account notes.
Review accounts to resolve discrepancies and ensure accurate payment posting.
Transfer calls and/or accounts to the Patient Financial Advocate for complex issues.
Attend seminars, webinars, workshops, and training activities.
Maintain knowledge of university policies and regulations impacting billing operations.
Perform duties that may involve interacting with patients, research participants, and record management.
Knowledge, Skills and Abilities
Proficiency with spreadsheets and word processing software.
Strong organizational, oral, and written communication skills.
Ability to maintain friendly, appropriate communication with patients and insurance companies.
Physical Demands / Working Conditions
Office setting.
Salary Salary negotiable based on experience.
Security This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal‑opportunity employer, we prohibit unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Primary Location Texas‑Dallas‑5323 Harry Hines Blvd
Job Details Insurance/Billing – Full‑time, Day Job, Regular employee status, Standard job type, Individual Contributor level.
#J-18808-Ljbffr
Job Summary We are looking for a
Customer Account Analyst I
in the Revenue Cycle Department. The role requires exceptional patient service, problem‑solving, and a collaborative spirit in a fast‑paced call center. This position is ideal for individuals who thrive in a team environment and are committed to improving the patient financial experience.
What You'll Do
Participate in a comprehensive 12‑week training program.
Use our knowledge‑based software to access documents and adapt to training in real time.
Deliver world‑class patient experiences by handling billing inquiries with professionalism and care.
Accurately update patient demographics.
Resolve billing concerns and provide clear, empathetic support.
Navigate challenging conversations with patience and professionalism.
Collaborate with Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction.
Shift: 8 am‑5 pm (non‑negotiable).
Work From Home (WFH) is available; must reside in Texas.
What We’re Looking For
Call center experience (medical billing preferred).
Strong attention to detail and multitasking ability.
Team player with a positive attitude and willingness to learn.
Passion for problem‑solving and service excellence.
Why Join Us
Compassionate, employee‑focused culture.
Supportive and growing team.
Remote opportunity (requires residence in Texas).
Access to a cutting‑edge knowledge‑based system.
Benefits
PPO medical plan available day one at no cost for full‑time employee‑only coverage.
100% coverage for preventive health care (no copay).
Paid Time Off available day one.
Retirement programs via the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
More benefit details available in our programs package.
Required
High School Diploma or equivalent.
Minimum 2 years of directly related medical billing and customer service experience for billing inquiries.
Preferred
Some college education.
Job Duties
Answer all incoming patient/client calls.
Take credit‑card payments over the telephone and post to patient accounts.
Set up monthly payment plans on patient accounts.
Add or correct insurance registration and file claims accordingly.
Update demographics based on patient calls.
Document all actions taken in the system account notes.
Review accounts to resolve discrepancies and ensure accurate payment posting.
Transfer calls and/or accounts to the Patient Financial Advocate for complex issues.
Attend seminars, webinars, workshops, and training activities.
Maintain knowledge of university policies and regulations impacting billing operations.
Perform duties that may involve interacting with patients, research participants, and record management.
Knowledge, Skills and Abilities
Proficiency with spreadsheets and word processing software.
Strong organizational, oral, and written communication skills.
Ability to maintain friendly, appropriate communication with patients and insurance companies.
Physical Demands / Working Conditions
Office setting.
Salary Salary negotiable based on experience.
Security This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal‑opportunity employer, we prohibit unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Primary Location Texas‑Dallas‑5323 Harry Hines Blvd
Job Details Insurance/Billing – Full‑time, Day Job, Regular employee status, Standard job type, Individual Contributor level.
#J-18808-Ljbffr