Fraud Specialist II-New Account Fraud Detection
Truist, Atlanta, GA, United States
Perform research and loss mitigation across multiple intake channels to support Fraud Solution Service Delivery related cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies.
Essential Duties and Responsibilities
Analyze and make decisions on multiple Fraud Solution Service Delivery related cases or alert types.
Utilize banking systems to investigate and research all transactional information to ensure Fraud Solution Service Delivery requirements are met.
Conduct client research.
Use critical thinking skills to make well‑supported decisions relative to the alert type.
Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
Efficiently and effectively resolve cases or alerts within all required timelines as directed by the Fraud Solution Service Delivery function.
Support effective communication with internal and external partners or clients.
Participate in Fraud related training, including webinars, periodicals, and self‑study to stay abreast of changing laws and regulations.
Qualifications Required Qualifications
High school diploma or equivalent education and related training.
Two–Three years of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending related capacity.
Ability to learn and perform complex processes to meet the spirit and letter of procedures, policies, and regulations that govern the department.
Strong investigative, analytical, and critical‑thinking skills.
Strong work prioritization and time‑management skills.
Strong interpersonal, communication, and client service skills.
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Ability to work in a high‑stress, fast‑paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function.
Preferred Qualifications
Associate Degree.
Experience in investigation, law enforcement, or lending role.
Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements.
Experience in Fraud and/or compliance‑related role, whether in a client‑facing or back‑room/operational role.
Benefits All regular teammates working 20 hours or more per week are eligible for benefits, which may include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Regular teammates receive no less than 10 days of vacation and 10 sick days (prorated) during their first year of employment, plus paid holidays. Depending on position and division, you may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
Equal Opportunity Employer Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug‑Free Workplace. EEO is the Law. E‑Verify. IER. Right to Work.
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Essential Duties and Responsibilities
Analyze and make decisions on multiple Fraud Solution Service Delivery related cases or alert types.
Utilize banking systems to investigate and research all transactional information to ensure Fraud Solution Service Delivery requirements are met.
Conduct client research.
Use critical thinking skills to make well‑supported decisions relative to the alert type.
Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
Efficiently and effectively resolve cases or alerts within all required timelines as directed by the Fraud Solution Service Delivery function.
Support effective communication with internal and external partners or clients.
Participate in Fraud related training, including webinars, periodicals, and self‑study to stay abreast of changing laws and regulations.
Qualifications Required Qualifications
High school diploma or equivalent education and related training.
Two–Three years of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending related capacity.
Ability to learn and perform complex processes to meet the spirit and letter of procedures, policies, and regulations that govern the department.
Strong investigative, analytical, and critical‑thinking skills.
Strong work prioritization and time‑management skills.
Strong interpersonal, communication, and client service skills.
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Ability to work in a high‑stress, fast‑paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function.
Preferred Qualifications
Associate Degree.
Experience in investigation, law enforcement, or lending role.
Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements.
Experience in Fraud and/or compliance‑related role, whether in a client‑facing or back‑room/operational role.
Benefits All regular teammates working 20 hours or more per week are eligible for benefits, which may include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Regular teammates receive no less than 10 days of vacation and 10 sick days (prorated) during their first year of employment, plus paid holidays. Depending on position and division, you may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
Equal Opportunity Employer Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug‑Free Workplace. EEO is the Law. E‑Verify. IER. Right to Work.
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