Speed 2 Lead Representative
Wrench Group, Houston, TX, United States
What Will I Do?
The Speed2Lead Representative thrives in a high‑urgency environment, rapidly contacting digital leads and pursuing second‑chance opportunities to drive bookings. They bring resilience, persuasive communication, and strong objection‑handling skills to every interaction. Our Speed2Lead Representative receives continuous training, to assist the team with meeting and exceeding booking goals.
Schedule
Shift A: Sunday‑Thursday 10am‑7pm (off Friday & Saturday)
Shift B: Tuesday ‑ Saturday 10am‑7pm (off Sunday & Monday)
*Schedule is subject to change
What’s In It For Me?
Market Value Compensation
PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short‑Term and Long‑Term Disability
Special Program Options FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Rapid Lead Response & Outbound Engagement
Initiate outbound contact to all digital leads within 30 seconds of receipt, maintaining constant awareness of lead channels to ensure first response.
Execute established call, text, and email cadences to maximize lead conversion.
Re‑engage and recover identified Second‑Chance leads by overcoming objections and securing booked appointments.
Build value in services offered to convert prospects into long‑term customers.
Inbound Lead Handling
Monitor and respond immediately to inbound email leads to drive timely booking.
Customer Data & System Accuracy
Accurately enter and update customer information in the system.
Document interactions and outcomes to ensure complete and reliable records.
Issue Escalation & Protocol
Escalate unresolved or complex issues to management in accordance with company protocol.
Perform additional tasks as deemed necessary to support department operations.
Do I Have What It Takes?
Minimum High School Graduate/GED Equivalent.
3+ years’ experience in a call/contact center or dispatch center (preferred).
Intermediate skills in Microsoft Windows, including Word and Excel.
Experience working with Call Center phone systems.
Regular and consistent attendance is required.
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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Schedule
Shift A: Sunday‑Thursday 10am‑7pm (off Friday & Saturday)
Shift B: Tuesday ‑ Saturday 10am‑7pm (off Sunday & Monday)
*Schedule is subject to change
What’s In It For Me?
Market Value Compensation
PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short‑Term and Long‑Term Disability
Special Program Options FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Rapid Lead Response & Outbound Engagement
Initiate outbound contact to all digital leads within 30 seconds of receipt, maintaining constant awareness of lead channels to ensure first response.
Execute established call, text, and email cadences to maximize lead conversion.
Re‑engage and recover identified Second‑Chance leads by overcoming objections and securing booked appointments.
Build value in services offered to convert prospects into long‑term customers.
Inbound Lead Handling
Monitor and respond immediately to inbound email leads to drive timely booking.
Customer Data & System Accuracy
Accurately enter and update customer information in the system.
Document interactions and outcomes to ensure complete and reliable records.
Issue Escalation & Protocol
Escalate unresolved or complex issues to management in accordance with company protocol.
Perform additional tasks as deemed necessary to support department operations.
Do I Have What It Takes?
Minimum High School Graduate/GED Equivalent.
3+ years’ experience in a call/contact center or dispatch center (preferred).
Intermediate skills in Microsoft Windows, including Word and Excel.
Experience working with Call Center phone systems.
Regular and consistent attendance is required.
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
#J-18808-Ljbffr