Outreach and Engagement Specialist
Helpline Youth Counseling, Whittier, CA, United States
Outreach and Engagement Specialist – RPHP Program
Program
Gateway Cities Council of Governments (GCCOG) Renter Protection and Homelessness Prevention (RPHP) Financial Services
Position Summary Under the supervision of the Program Manager, the Outreach Specialist engages individuals and families experiencing or at risk of homelessness to connect them with housing, prevention resources, and supportive services. This position conducts community-based outreach services, builds relationships with unsheltered and at-risk populations, and facilitates access to homeless prevention, emergency services, and housing stabilization programs in accordance with contractual regulations and agency policies.
Essential Duties And Responsibilities Outreach & Engagement
Conducts street, shelter, and community-based outreach to organizations to explain RPHP services and the referral process
Participate in community events to explain the RPHP program and provide initial information to the surrounding communities
Explain the program to individuals and families experiencing homelessness or at imminent risk of housing loss
Builds rapport using trauma-informed, culturally responsive, and client-centered engagement practices
Provides information about homeless prevention, shelter, and housing assistance programs
Maintains professional boundaries and ensures respectful, non-coercive interactions
Conducts initial screenings to assess housing status, vulnerability, and immediate needs
Facilitates referrals to homeless prevention, emergency shelter, rental assistance, and supportive services
Supports client enrollment in coordinated entry systems as required
Assists clients in obtaining documentation and navigating service systems
Collaborates with case managers and housing staff to support housing stabilization efforts
Assists clients at risk of eviction with connection to prevention resources
Supports follow-up and re-engagement efforts to maintain housing stability
Documents outreach activities, contacts, and referrals accurately and timely and in accordance with contractual and
HYC
standards
Enters client data into Exym and other required reporting systems
Maintains confidentiality and compliance with contractual documentation standards
Builds and maintains relationships with community partners, shelters, landlords, service providers, and local agencies
Participates in outreach events, case conferencing, and interagency meetings
Coordinates with law enforcement and emergency responders when appropriate and in accordance with agency policy
Trauma-informed and harm-reduction approach
Cultural humility and ethical service delivery
Ability to work independently in the field
Strong problem-solving and de-escalation skills
Professional boundaries and confidentiality
Required Qualifications
High School Diploma or GED (required)
Bachelor's degree in behavioral health and/or a minimum of 2 years of case management and outreach directly tied to homelessness.
Experience working with individuals experiencing homelessness or housing instability
Knowledge of homeless services systems, outreach practices, and community resources
Strong organizational, communication, and documentation skills
Possess a valid California driver's license and have access to a properly registered vehicle
Ability to pass a background check and criminal clearance
Ability to successfully pass a TB screening test.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.
HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.
#J-18808-Ljbffr
Position Summary Under the supervision of the Program Manager, the Outreach Specialist engages individuals and families experiencing or at risk of homelessness to connect them with housing, prevention resources, and supportive services. This position conducts community-based outreach services, builds relationships with unsheltered and at-risk populations, and facilitates access to homeless prevention, emergency services, and housing stabilization programs in accordance with contractual regulations and agency policies.
Essential Duties And Responsibilities Outreach & Engagement
Conducts street, shelter, and community-based outreach to organizations to explain RPHP services and the referral process
Participate in community events to explain the RPHP program and provide initial information to the surrounding communities
Explain the program to individuals and families experiencing homelessness or at imminent risk of housing loss
Builds rapport using trauma-informed, culturally responsive, and client-centered engagement practices
Provides information about homeless prevention, shelter, and housing assistance programs
Maintains professional boundaries and ensures respectful, non-coercive interactions
Conducts initial screenings to assess housing status, vulnerability, and immediate needs
Facilitates referrals to homeless prevention, emergency shelter, rental assistance, and supportive services
Supports client enrollment in coordinated entry systems as required
Assists clients in obtaining documentation and navigating service systems
Collaborates with case managers and housing staff to support housing stabilization efforts
Assists clients at risk of eviction with connection to prevention resources
Supports follow-up and re-engagement efforts to maintain housing stability
Documents outreach activities, contacts, and referrals accurately and timely and in accordance with contractual and
HYC
standards
Enters client data into Exym and other required reporting systems
Maintains confidentiality and compliance with contractual documentation standards
Builds and maintains relationships with community partners, shelters, landlords, service providers, and local agencies
Participates in outreach events, case conferencing, and interagency meetings
Coordinates with law enforcement and emergency responders when appropriate and in accordance with agency policy
Trauma-informed and harm-reduction approach
Cultural humility and ethical service delivery
Ability to work independently in the field
Strong problem-solving and de-escalation skills
Professional boundaries and confidentiality
Required Qualifications
High School Diploma or GED (required)
Bachelor's degree in behavioral health and/or a minimum of 2 years of case management and outreach directly tied to homelessness.
Experience working with individuals experiencing homelessness or housing instability
Knowledge of homeless services systems, outreach practices, and community resources
Strong organizational, communication, and documentation skills
Possess a valid California driver's license and have access to a properly registered vehicle
Ability to pass a background check and criminal clearance
Ability to successfully pass a TB screening test.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.
HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.
#J-18808-Ljbffr