Corporate nCino/Salesforce Product Designer
Glacier Bank, Helena, MT, United States
Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.
About The Role Customer Experience (CX) Team (CX) position – a strategic partner that collaborates with the CRP Senior Product Manager‑Commercial Lending, business owners and Agile teams to drive the evolution of Commercial Lending processes and the nCino Platform. The role is highly visible bank‑facing and involves detailed business requirement discovery, data and workflow analysis, and testing for nCino and Salesforce.
Lead discovery sessions with various business owners.
Draft functional and technical requirements and acceptance criteria.
Work closely with Product Manager to prioritize requirements.
Assist Product Manager to maintain and refine product backlog.
Liaise between business and Agile teams to ensure delivery of high‑quality solutions.
Prepare design and process solutions using nCino and Salesforce.
Conduct daily prioritization meetings, testing sessions and provide real‑time feedback.
Determine release readiness with Product Manager.
Stay current with nCino features and capabilities.
Collaborate with cross‑functional teams to solve business requirements including user flows, wireframes and prototypes.
Perform process design/redesign, workflow analysis, and data analysis for nCino and Salesforce.
Validate and usability testing, coordinate testing efforts, recruit participants, resolve defects.
Develop training materials and conduct training sessions.
Lead large scale process improvement and standardization efforts in adoption of nCino and Salesforce.
Adhere to governance, security and risk management practices.
This is a Corporate position which may be located at an available bank division location across our nine–state footprint. The entry rate for this position is $117,159.12 per year (calculated for Kalispell, MT). WA Applicants have the range: $127,612.84–$191,419.26 a year. Compensation is analyzed individually and takes into account geographic location, years of experience and educational background.
About You Qualifications
5 years minimum of nCino platform experience.
5 years minimum of experience in commercial lending, with roles in lending, credit, or operations.
3 years minimum of nCino or Salesforce implementation experience is strongly preferred.
3 years minimum of experience leading teams and/or providing ongoing mentorship to peers.
1 year minimum of nCino Quality Assurance or UAT testing experience.
Education
Bachelor's Degree in a business‑related discipline such as organizational management, marketing, finance, or information technology.
License / Certification
Preferred: One or more Salesforce or nCino professional support and design certifications (Salesforce Administrator, nCino 101, nCino 201).
Required Skills and Abilities
Strong influence and negotiation skills with senior level staff.
Professional written communication skills.
Diplomacy, professionalism, and solid leadership skills.
Strong problem‑solving, analytical and technical skills.
Workshop facilitation skills.
Ability to elicit cooperation from various stakeholders.
Excellent relationship development skills, customer‑oriented attitude.
Self‑motivated and directed.
Adaptable to shifting priorities, demands and timelines.
Ability to prioritize and execute tasks in a high‑pressure environment with minimal supervision.
Team‑oriented and collaborative.
Reliable attendance.
Additional Requirements Travel Up to 10% travel required (e.g., 2 days/month) by automobile, commercial airlines, rental vehicles, and public transportation. Ability to drive and have proper licensing.
Working Conditions
Environment: Indoors, climate‑controlled shared work area.
Noise Level: Moderate.
Lifting: Up to 10 pounds occasionally.
Visual acuity: Close visual acuity to prepare and analyze data and view computer screens.
Physical Activities Activities include balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, stooping. Frequency ranges from daily to infrequent, as listed in the original.
What We Offer
Compensation: Starting salary dependent on relevant experience and geographic location.
Benefits: Medical, dental, vision, life insurance; Health Savings Account; Employee Assistance Program; health rewards; retirement savings plan including 401(k) and Profit‑Sharing; short and long‑term disability; education and training; discounts on banking products.
Paid Time Off: PTO plan and paid holidays; accruals per policy.
Equal Opportunity Employer We are an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals please. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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About The Role Customer Experience (CX) Team (CX) position – a strategic partner that collaborates with the CRP Senior Product Manager‑Commercial Lending, business owners and Agile teams to drive the evolution of Commercial Lending processes and the nCino Platform. The role is highly visible bank‑facing and involves detailed business requirement discovery, data and workflow analysis, and testing for nCino and Salesforce.
Lead discovery sessions with various business owners.
Draft functional and technical requirements and acceptance criteria.
Work closely with Product Manager to prioritize requirements.
Assist Product Manager to maintain and refine product backlog.
Liaise between business and Agile teams to ensure delivery of high‑quality solutions.
Prepare design and process solutions using nCino and Salesforce.
Conduct daily prioritization meetings, testing sessions and provide real‑time feedback.
Determine release readiness with Product Manager.
Stay current with nCino features and capabilities.
Collaborate with cross‑functional teams to solve business requirements including user flows, wireframes and prototypes.
Perform process design/redesign, workflow analysis, and data analysis for nCino and Salesforce.
Validate and usability testing, coordinate testing efforts, recruit participants, resolve defects.
Develop training materials and conduct training sessions.
Lead large scale process improvement and standardization efforts in adoption of nCino and Salesforce.
Adhere to governance, security and risk management practices.
This is a Corporate position which may be located at an available bank division location across our nine–state footprint. The entry rate for this position is $117,159.12 per year (calculated for Kalispell, MT). WA Applicants have the range: $127,612.84–$191,419.26 a year. Compensation is analyzed individually and takes into account geographic location, years of experience and educational background.
About You Qualifications
5 years minimum of nCino platform experience.
5 years minimum of experience in commercial lending, with roles in lending, credit, or operations.
3 years minimum of nCino or Salesforce implementation experience is strongly preferred.
3 years minimum of experience leading teams and/or providing ongoing mentorship to peers.
1 year minimum of nCino Quality Assurance or UAT testing experience.
Education
Bachelor's Degree in a business‑related discipline such as organizational management, marketing, finance, or information technology.
License / Certification
Preferred: One or more Salesforce or nCino professional support and design certifications (Salesforce Administrator, nCino 101, nCino 201).
Required Skills and Abilities
Strong influence and negotiation skills with senior level staff.
Professional written communication skills.
Diplomacy, professionalism, and solid leadership skills.
Strong problem‑solving, analytical and technical skills.
Workshop facilitation skills.
Ability to elicit cooperation from various stakeholders.
Excellent relationship development skills, customer‑oriented attitude.
Self‑motivated and directed.
Adaptable to shifting priorities, demands and timelines.
Ability to prioritize and execute tasks in a high‑pressure environment with minimal supervision.
Team‑oriented and collaborative.
Reliable attendance.
Additional Requirements Travel Up to 10% travel required (e.g., 2 days/month) by automobile, commercial airlines, rental vehicles, and public transportation. Ability to drive and have proper licensing.
Working Conditions
Environment: Indoors, climate‑controlled shared work area.
Noise Level: Moderate.
Lifting: Up to 10 pounds occasionally.
Visual acuity: Close visual acuity to prepare and analyze data and view computer screens.
Physical Activities Activities include balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, stooping. Frequency ranges from daily to infrequent, as listed in the original.
What We Offer
Compensation: Starting salary dependent on relevant experience and geographic location.
Benefits: Medical, dental, vision, life insurance; Health Savings Account; Employee Assistance Program; health rewards; retirement savings plan including 401(k) and Profit‑Sharing; short and long‑term disability; education and training; discounts on banking products.
Paid Time Off: PTO plan and paid holidays; accruals per policy.
Equal Opportunity Employer We are an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals please. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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