Membership Service Representative - The Nelson
Century Golf Partners Management, Irving, TX, United States
Membership Service Representative
Reports to: Membership Experience Management Team, Membership Service Lead Supervisor
Job Summary (Essential Functions) Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. Dedicated to every member receiving immediate, polite, and complete service.
Job Expectations/Duties • Greets all Members who enter the Club. • Always demonstrates a calm and professional manner. • Handling all Members' interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. • Assisting Members in all inquiries in connection with Club services, hours of operations, in-house events, directions, etc. • Responds to all Member requests accurately and promptly. Interactions with Members will be in person, on the phone, and via email. • Gracefully resolves customer complaints from all areas of the Club. • Fostering relationships to improve the Members' Experience and strives for Member Name Recognition. • Interactions with members is strictly professional. • Reports inappropriate behavior or unusual occurrences to Lead Supervisor and/or Management in accordance with Century policy. • Assists with the functions of sister departments including fitness and tennis operations • Works harmoniously and professionally with co-workers and supervisors. • Leaves personal issues at home. • Personal cell phone use is kept to a minimum and only for work related topics. • Follows proper credit, cash, checking and cash-handling policies and procedures. • Operates front-office equipment. • Processes mail, packages, and messages. • Reads and initials the communication log daily; knows of daily activities and meetings taking place in the club. • Familiar with all safety and emergency procedures and accident prevention policies. • Assist in inventory of Membership Services supplies and member items. • Maintains the organization, cleanliness, and neatness of the front desk and lobby areas. • Performs other appropriate tasks assigned by the Membership Experience Management Team.
Physical Demands of the Work Environment • Occasional bending, stooping, lifting, and pulling. • Frequent sitting, walking, and standing.
Dress Code • All black business casual attire • Comfortable smart footwear is permitted • Must wear name tag when clocked in
Standard Operating Procedure
Membership Service Desk's Operational Hours
Monday - Friday
5:00 AM - 1:00 PM - Opening Shift
10:00 AM - 6:00 PM - Middle Shift
1:00 PM - 9:00 PM - Closing Shift
Saturday - Sunday
6:00 AM - 1:00 PM - Opening Shift
10:00 AM - 6:00 PM - Middle Shift
1:00 PM - 9:00 PM - Closing Shift • Employees must be willing to work any shift, weekends, and holidays unless approved otherwise.
Position can be Full-Time or Part-Time.
Reports to: Membership Experience Management Team, Membership Service Lead Supervisor
Job Summary (Essential Functions) Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. Dedicated to every member receiving immediate, polite, and complete service.
Job Expectations/Duties • Greets all Members who enter the Club. • Always demonstrates a calm and professional manner. • Handling all Members' interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. • Assisting Members in all inquiries in connection with Club services, hours of operations, in-house events, directions, etc. • Responds to all Member requests accurately and promptly. Interactions with Members will be in person, on the phone, and via email. • Gracefully resolves customer complaints from all areas of the Club. • Fostering relationships to improve the Members' Experience and strives for Member Name Recognition. • Interactions with members is strictly professional. • Reports inappropriate behavior or unusual occurrences to Lead Supervisor and/or Management in accordance with Century policy. • Assists with the functions of sister departments including fitness and tennis operations • Works harmoniously and professionally with co-workers and supervisors. • Leaves personal issues at home. • Personal cell phone use is kept to a minimum and only for work related topics. • Follows proper credit, cash, checking and cash-handling policies and procedures. • Operates front-office equipment. • Processes mail, packages, and messages. • Reads and initials the communication log daily; knows of daily activities and meetings taking place in the club. • Familiar with all safety and emergency procedures and accident prevention policies. • Assist in inventory of Membership Services supplies and member items. • Maintains the organization, cleanliness, and neatness of the front desk and lobby areas. • Performs other appropriate tasks assigned by the Membership Experience Management Team.
Physical Demands of the Work Environment • Occasional bending, stooping, lifting, and pulling. • Frequent sitting, walking, and standing.
Dress Code • All black business casual attire • Comfortable smart footwear is permitted • Must wear name tag when clocked in
Standard Operating Procedure
Membership Service Desk's Operational Hours
Monday - Friday
5:00 AM - 1:00 PM - Opening Shift
10:00 AM - 6:00 PM - Middle Shift
1:00 PM - 9:00 PM - Closing Shift
Saturday - Sunday
6:00 AM - 1:00 PM - Opening Shift
10:00 AM - 6:00 PM - Middle Shift
1:00 PM - 9:00 PM - Closing Shift • Employees must be willing to work any shift, weekends, and holidays unless approved otherwise.
Position can be Full-Time or Part-Time.