Helpdesk Analyst
cyberThink, Wilmington, DE, United States
Job Description:
Required Skills, Experiences, Education and Competencies:
Provide technical assistance, support, and advice to end users for hardware, software, and systems. Provide hands-on technical assistance to business and technical users. Investigate and resolve computer software and hardware problems of users. Serve as a contact for level 1 support. Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates, as necessary. Determine whether problem is caused by hardware, software, or system. Answer questions, applying knowledge of computer software, hardware, systems, and procedures. Talk with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic. software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards and displays strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken
The hourly range for roles of this nature are $18.00 to $25.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
Provide technical assistance, support, and advice to end users for hardware, software, and systems. Provide hands-on technical assistance to business and technical users. Investigate and resolve computer software and hardware problems of users. Serve as a contact for level 1 support. Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates, as necessary. Determine whether problem is caused by hardware, software, or system. Answer questions, applying knowledge of computer software, hardware, systems, and procedures. Talk with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic. software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards and displays strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken
The hourly range for roles of this nature are $18.00 to $25.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.