IT Helpdesk Specialist
State of California, Sacramento, CA, United States
Are you looking for an exciting and fast-paced career? Join the California Department of Fish and Wildlife (CDFW) and be part of an organization that manages California's diverse fish, wildlife, and their habitats. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.
CDFW's Data and Technology Division (DTD) is an integral part of the Information Technology (IT) support system, and the Information Technology Specialist I is responsible for providing CDFW with the highest quality IT Help Desk customer service. Under direction of the Information Technology Supervisor II, the Information Technology (IT) Specialist I performs a variety of regular innovative problem-solving tasks. primarily within the Client Services Domain. This position provides services and support related to hardware and software necessary to provide a reliable, secure and well-performing client technology environment for the California Department of Fish and Wildlife (CDFW).
The incumbent must possess a high level of proficiency and technical competency to prioritize work, initiate contacts with customers and resolve technical issues related to the client technology environment. The incumbent must adhere to all Department IT Governance Standards and IT Policies as set by the Department's Chief Information Officer.
Information Technology Specialist: Exam Bulletin Link You will find additional information about the job in the Duty Statement .
Working Conditions Ability to use a computer keyboard several hours a day, as well as being on the phone. Operate various IT equipment daily and occasionally move equipment either solely (50 lbs. max.) or with another person (100 lbs. max.). Involves sitting some of the time but also walking to other CDFW facilities or standing for brief periods. Travel is required up to 10% of the time via public or private transportation. Attend meetings, in Sacramento or via conference call. A flexible schedule is required to install upgrades, perform system maintenance, resolve issues and travel.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-511856
Position #(s): 565-028-1402-019
Working Title: IT Helpdesk Specialist
Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A $7,163.00 - $9,599.00 B $7,864.00 - $10,537.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information Department of Fish and Wildlife (CDFW) employees are committed to managing and protecting California's diverse wildlife and the habitats upon which they depend.
California is one of the most biodiverse places on the planet. As such, CDFW values diverse employees working together to protect nature for all Californians. CDFW is committed to fostering an inclusive work environment where all backgrounds, cultures and personal experiences can thrive and connect others to our critical mission.
Join us and begin a meaningful new career!
Department Website: https://www.wildlife.ca.gov
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 3/31/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Fish and Wildlife HRB Mailing Address Attn: Human Resources Branch P.O. Box 944209
Sacramento , CA 94244
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Fish and Wildlife Closed Drop Off Location Human Resources Branch Temporarily Closed See Filing Instructions Sacramento , CA 95814 Please Note: Drop-off location may be non-operational on weekends and holidays. 08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ ) is required . Please see below for SOQ instructions. Failure to include the SOQ will result in an incomplete application submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Demonstrated ability to act independently, open-mindedness, flexibility, and tact. Friendly, self-starter, professional, diplomatic, and courteous to all levels of CDFW staff, coworkers and stakeholders. Ability to work both independently as well as cooperatively as part of a team. Demonstrate ability to provide timely, professional, diplomatic, and courteous customer and colleague response. Innovative problem-solving skills.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: https://www.wildlife.ca.gov Hiring Unit Contact: Thomas Glandt (916) 612-3781 Thomas.Glandt@wildlife.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Civil Rights Office (916) 902-9211 civilrights@wildlife.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Filing Instructions You must reference Position Number 565-028-1402-019 and RPA Number E-DTD 25-001 in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.
It is recommended that Application Packages be submitted electronically through your CalCareer Account at https://jobs.ca.gov . If applications are mailed, we recommend applications are sent certified mail as we are unable to verify receipt.
Applications that do not follow the Filing Instructions may not be considered.
This advertisement may be used to fill additional vacancies for this JC.
Resume - Resumes will be reviewed in addition to the STD 678 for employment history. Resumes must include the complete to and from dates (MM/DD/YYYY) and hours worked per week.
All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete.
Applicants must submit a complete and accurate application package, free from spelling, grammar, and punctuation errors.
Statement of Qualifications A Statement of Qualification (SOQ) is required for this position. A Statement of Qualifications (SOQ) is a narrative discussion of how your education, experience, skill, and training meet the minimum and desirable qualifications of this position. It also serves as documentation of your ability to present information clearly and concisely in writing.
Your SOQ should be typed, include your name at the top of the first page, be no more than two (2) pages in length, Arial 12-point font, and address the questions:
1. Describe your experience on a team acting in a lead role.
2. Can you describe a technical issue that was escalated to you? What were the challenges and how did you resolve it?
3. Your team member is working with an Executive Staff and was not able to resolve the issue, the Executive Staff is frustrated since issue is causing project delays. As the team lead, what can you do to help with the situation?
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
CDFW's Data and Technology Division (DTD) is an integral part of the Information Technology (IT) support system, and the Information Technology Specialist I is responsible for providing CDFW with the highest quality IT Help Desk customer service. Under direction of the Information Technology Supervisor II, the Information Technology (IT) Specialist I performs a variety of regular innovative problem-solving tasks. primarily within the Client Services Domain. This position provides services and support related to hardware and software necessary to provide a reliable, secure and well-performing client technology environment for the California Department of Fish and Wildlife (CDFW).
The incumbent must possess a high level of proficiency and technical competency to prioritize work, initiate contacts with customers and resolve technical issues related to the client technology environment. The incumbent must adhere to all Department IT Governance Standards and IT Policies as set by the Department's Chief Information Officer.
Information Technology Specialist: Exam Bulletin Link You will find additional information about the job in the Duty Statement .
Working Conditions Ability to use a computer keyboard several hours a day, as well as being on the phone. Operate various IT equipment daily and occasionally move equipment either solely (50 lbs. max.) or with another person (100 lbs. max.). Involves sitting some of the time but also walking to other CDFW facilities or standing for brief periods. Travel is required up to 10% of the time via public or private transportation. Attend meetings, in Sacramento or via conference call. A flexible schedule is required to install upgrades, perform system maintenance, resolve issues and travel.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-511856
Position #(s): 565-028-1402-019
Working Title: IT Helpdesk Specialist
Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A $7,163.00 - $9,599.00 B $7,864.00 - $10,537.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information Department of Fish and Wildlife (CDFW) employees are committed to managing and protecting California's diverse wildlife and the habitats upon which they depend.
California is one of the most biodiverse places on the planet. As such, CDFW values diverse employees working together to protect nature for all Californians. CDFW is committed to fostering an inclusive work environment where all backgrounds, cultures and personal experiences can thrive and connect others to our critical mission.
Join us and begin a meaningful new career!
Department Website: https://www.wildlife.ca.gov
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 3/31/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Fish and Wildlife HRB Mailing Address Attn: Human Resources Branch P.O. Box 944209
Sacramento , CA 94244
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Fish and Wildlife Closed Drop Off Location Human Resources Branch Temporarily Closed See Filing Instructions Sacramento , CA 95814 Please Note: Drop-off location may be non-operational on weekends and holidays. 08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ ) is required . Please see below for SOQ instructions. Failure to include the SOQ will result in an incomplete application submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Demonstrated ability to act independently, open-mindedness, flexibility, and tact. Friendly, self-starter, professional, diplomatic, and courteous to all levels of CDFW staff, coworkers and stakeholders. Ability to work both independently as well as cooperatively as part of a team. Demonstrate ability to provide timely, professional, diplomatic, and courteous customer and colleague response. Innovative problem-solving skills.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: https://www.wildlife.ca.gov Hiring Unit Contact: Thomas Glandt (916) 612-3781 Thomas.Glandt@wildlife.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Civil Rights Office (916) 902-9211 civilrights@wildlife.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Filing Instructions You must reference Position Number 565-028-1402-019 and RPA Number E-DTD 25-001 in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.
It is recommended that Application Packages be submitted electronically through your CalCareer Account at https://jobs.ca.gov . If applications are mailed, we recommend applications are sent certified mail as we are unable to verify receipt.
Applications that do not follow the Filing Instructions may not be considered.
This advertisement may be used to fill additional vacancies for this JC.
Resume - Resumes will be reviewed in addition to the STD 678 for employment history. Resumes must include the complete to and from dates (MM/DD/YYYY) and hours worked per week.
All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete.
Applicants must submit a complete and accurate application package, free from spelling, grammar, and punctuation errors.
Statement of Qualifications A Statement of Qualification (SOQ) is required for this position. A Statement of Qualifications (SOQ) is a narrative discussion of how your education, experience, skill, and training meet the minimum and desirable qualifications of this position. It also serves as documentation of your ability to present information clearly and concisely in writing.
Your SOQ should be typed, include your name at the top of the first page, be no more than two (2) pages in length, Arial 12-point font, and address the questions:
1. Describe your experience on a team acting in a lead role.
2. Can you describe a technical issue that was escalated to you? What were the challenges and how did you resolve it?
3. Your team member is working with an Executive Staff and was not able to resolve the issue, the Executive Staff is frustrated since issue is causing project delays. As the team lead, what can you do to help with the situation?
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.