Customer Service Rep
Express Employment Professionals Defunct, Janesville, WI, United States
Job Full Description
We are currently seeking a Customer Service Rep to join the team of our client, a growing manufacturing company in Janesville.
Overview:
As a customer service representative, you will manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Main duties: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Qualifications:
High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software Able to concentrate on multiple problems at once Excellent time management and prioritization skills Ability to answer phone, listen actively, relay information, and type basic information simultaneously
Schedule : Full-time day shift, in office role
Pay:
$22/hour
Interested candidates can apply may ways:
- Call or text 608-741-1600 to speak with a Recruiter
- Submit an online application
- Send resumes to
Janesville, WI 3408 941 North Washington St Janesville, WI 53548
We are currently seeking a Customer Service Rep to join the team of our client, a growing manufacturing company in Janesville.
Overview:
As a customer service representative, you will manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Main duties: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Qualifications:
High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software Able to concentrate on multiple problems at once Excellent time management and prioritization skills Ability to answer phone, listen actively, relay information, and type basic information simultaneously
Schedule : Full-time day shift, in office role
Pay:
$22/hour
Interested candidates can apply may ways:
- Call or text 608-741-1600 to speak with a Recruiter
- Submit an online application
- Send resumes to
Janesville, WI 3408 941 North Washington St Janesville, WI 53548