Help Desk Analyst
Forward Progress Staffing, Santa Monica, CA, United States
As a Help Desk Technician, you will serve as the primary point of contact for all technology-related issues. You will be responsible for providing exceptional customer service by responding to inquiries via phone, email, chat, and in-person. Your goal is to evaluate, prioritize, and resolve technical problems or escalate them to the appropriate specialist to ensure seamless operations.
Key Responsibilities:
Technical Support:
Provide timely and courteous assistance for hardware, software, network, and general computer-related issues. Incident Management:
Act as the single point of contact for all incoming technology requests. Troubleshooting:
Evaluate and prioritize technical problems; resolve issues directly or escalate urgent matters to the appropriate IT team member. Tracking:
Log and monitor all requests using a ticket tracking system to ensure no issue goes unresolved. Follow-up:
Maintain communication on outstanding tickets to ensure customer satisfaction and timely resolution. Qualifications:
Education:
High school diploma required (current enrollment in a college degree program is a plus). Experience:
Relevant work experience and a demonstrated passion for technology. Compensation & Benefits:
Pay Range:
XXX - XXX / Hour (Starting pay determined by experience)
Key Responsibilities:
Technical Support:
Provide timely and courteous assistance for hardware, software, network, and general computer-related issues. Incident Management:
Act as the single point of contact for all incoming technology requests. Troubleshooting:
Evaluate and prioritize technical problems; resolve issues directly or escalate urgent matters to the appropriate IT team member. Tracking:
Log and monitor all requests using a ticket tracking system to ensure no issue goes unresolved. Follow-up:
Maintain communication on outstanding tickets to ensure customer satisfaction and timely resolution. Qualifications:
Education:
High school diploma required (current enrollment in a college degree program is a plus). Experience:
Relevant work experience and a demonstrated passion for technology. Compensation & Benefits:
Pay Range:
XXX - XXX / Hour (Starting pay determined by experience)