Bilingual Customer Accounts Representative
Lifeline Lending, LLC, Dalton, GA, United States
Lifeline Lending, LLC, is an online marketplace lender. We have a current opening for an experienced bilingual Customer Accounts Representative. Ideal candidates will be part of the account management and collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative, call center environment.
This position is onsite, in person in Dalton, GA.
BILINGUAL CUSTOMER ACCOUNTS REPRESENTATIVE JOB RESPONSIBILITIES
Timely respond to customer questions, primarily by telephone.
Handle between 100-120 calls per day.
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
Ensure documentation of all collection attempts in appropriate systems
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
Meet or exceed minimum goal requirements based on Company objectives
BILINGUAL CUSTOMER ACCOUNTS REPRESENTATIVE JOB REQUIREMENTS
1-2 years in Account Management, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
Prior relevant experience in subprime lending, mortgage, consumer lending, call center collections, and/or commercial lending collections strongly preferred
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules
Bilingual in Spanish/English
strongly preferred
BENEFITS
Base pay plus monthly bonus opportunities
Paid Time Off
Paid Holidays
401(k) including company match
Medical, dental, vision insurance including dependent coverage
Company Paid Life Insurance
Company Paid Short and long term disability
Pay rate: $16 to $17 per hour
Job Type: Full-time
This position is onsite, in person in Dalton, GA.
BILINGUAL CUSTOMER ACCOUNTS REPRESENTATIVE JOB RESPONSIBILITIES
Timely respond to customer questions, primarily by telephone.
Handle between 100-120 calls per day.
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
Ensure documentation of all collection attempts in appropriate systems
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
Meet or exceed minimum goal requirements based on Company objectives
BILINGUAL CUSTOMER ACCOUNTS REPRESENTATIVE JOB REQUIREMENTS
1-2 years in Account Management, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
Prior relevant experience in subprime lending, mortgage, consumer lending, call center collections, and/or commercial lending collections strongly preferred
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules
Bilingual in Spanish/English
strongly preferred
BENEFITS
Base pay plus monthly bonus opportunities
Paid Time Off
Paid Holidays
401(k) including company match
Medical, dental, vision insurance including dependent coverage
Company Paid Life Insurance
Company Paid Short and long term disability
Pay rate: $16 to $17 per hour
Job Type: Full-time