Full-Time Key Holder
Boot Barn, Tustin, CA, United States
We are seeking a passionate
Key Holder
who will actively engage with customers to create outstanding in-store experiences and provide exceptional leadership and support to store partners. Our Key Holders embody Boot Barn's Mission, Vision, and Values, showcasing strong selling and service expertise, product knowledge, visual merchandising skills, and excellent point-of-sale proficiency. Key Holders collaborate with the leadership team to drive initiatives that help the store exceed sales goals, develop the team, and assist with various operational procedures assigned. At Boot Barn, community is our priority. We thrive on collaboration, togetherness, and inclusion. We uplift each other, listen intently, and embrace innovative ideas. Celebrating achievements and cultivating support is what we do best. Our vision is to provide everyone with a piece of the American spirit—one handshake at a time. Key Holder Responsibilities: Foster a culture of service and selling, exceeding expectations to build long-term customer relationships. Become an expert in our product categories and effectively communicate product knowledge to customers. Achieve measurable goals like units per transaction (UPT) and average dollar per transaction (ADT). Stay informed about current merchandise promotions and advertisements. Maintain visual merchandising standards, assist with display maintenance, and uphold store housekeeping. Process merchandise and actively monitor and replenish floor stock. Complete all sales transactions accurately and maintain proper cash and media accountabilities at POS registers. Seek new ways to develop skills and enhance metrics in partnership with the store leadership team. Carry out opening and closing procedures according to company standards and adhere to the Time and Attendance policy. Enforce all local, federal, and state laws in addition to company policies and procedures. Perform additional duties as assigned by management. Demonstrate a commitment to quality work, attendance, and appearance. Qualifications: 1 to 2 years of retail sales experience. Strong leadership, communication, time management, and organizational skills. Available to work varied shifts, including nights, weekends, and holidays. Flexible scheduling and willingness to work extended hours when needed. Willingness to travel up to 10% to support local stores. Core Competencies: Business Acumen:
Understands store operations and key performance drivers that improve business outcomes. Conflict Management:
Addresses conflicts professionally to strengthen team dynamics and productivity. Customer-Centric:
Models service behaviors that prioritize customer experiences, fostering loyalty and trust. Leadership & Team Development:
Invests in team growth by setting expectations, coaching regularly, and fostering skills for future success. Strategic Thinking:
Anticipates challenges and opportunities, making decisions that align with company goals. Benefits & Additional Compensation: Competitive pay rate ($18.00-$23.00) plus sales incentives and monthly store bonuses. Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands. Paid Time Off for eligible year-round Boot Barn Partners. Medical, Dental, Vision, and Life Insurance for eligible Partners. Generous 401(k) plan with company matching. Flexible schedules to promote work/life balance. Opportunities for growth as we continue to expand with over 50 new stores each year. Physical Demands & Work Environment: All Partners must meet the following physical demands: Standing, walking, and squatting for more than fifty percent of each work shift. Ability to lift and carry up to 40 pounds. Must possess reading, counting, and writing skills for accurate completion of documentation. Must be able to communicate with partners and customers effectively. Visual abilities needed include close vision, distance vision, and the ability to adjust focus. Boot Barn values diversity and provides equal opportunity to all applicants. We welcome all qualified candidates without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran status, or disability.
Key Holder
who will actively engage with customers to create outstanding in-store experiences and provide exceptional leadership and support to store partners. Our Key Holders embody Boot Barn's Mission, Vision, and Values, showcasing strong selling and service expertise, product knowledge, visual merchandising skills, and excellent point-of-sale proficiency. Key Holders collaborate with the leadership team to drive initiatives that help the store exceed sales goals, develop the team, and assist with various operational procedures assigned. At Boot Barn, community is our priority. We thrive on collaboration, togetherness, and inclusion. We uplift each other, listen intently, and embrace innovative ideas. Celebrating achievements and cultivating support is what we do best. Our vision is to provide everyone with a piece of the American spirit—one handshake at a time. Key Holder Responsibilities: Foster a culture of service and selling, exceeding expectations to build long-term customer relationships. Become an expert in our product categories and effectively communicate product knowledge to customers. Achieve measurable goals like units per transaction (UPT) and average dollar per transaction (ADT). Stay informed about current merchandise promotions and advertisements. Maintain visual merchandising standards, assist with display maintenance, and uphold store housekeeping. Process merchandise and actively monitor and replenish floor stock. Complete all sales transactions accurately and maintain proper cash and media accountabilities at POS registers. Seek new ways to develop skills and enhance metrics in partnership with the store leadership team. Carry out opening and closing procedures according to company standards and adhere to the Time and Attendance policy. Enforce all local, federal, and state laws in addition to company policies and procedures. Perform additional duties as assigned by management. Demonstrate a commitment to quality work, attendance, and appearance. Qualifications: 1 to 2 years of retail sales experience. Strong leadership, communication, time management, and organizational skills. Available to work varied shifts, including nights, weekends, and holidays. Flexible scheduling and willingness to work extended hours when needed. Willingness to travel up to 10% to support local stores. Core Competencies: Business Acumen:
Understands store operations and key performance drivers that improve business outcomes. Conflict Management:
Addresses conflicts professionally to strengthen team dynamics and productivity. Customer-Centric:
Models service behaviors that prioritize customer experiences, fostering loyalty and trust. Leadership & Team Development:
Invests in team growth by setting expectations, coaching regularly, and fostering skills for future success. Strategic Thinking:
Anticipates challenges and opportunities, making decisions that align with company goals. Benefits & Additional Compensation: Competitive pay rate ($18.00-$23.00) plus sales incentives and monthly store bonuses. Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands. Paid Time Off for eligible year-round Boot Barn Partners. Medical, Dental, Vision, and Life Insurance for eligible Partners. Generous 401(k) plan with company matching. Flexible schedules to promote work/life balance. Opportunities for growth as we continue to expand with over 50 new stores each year. Physical Demands & Work Environment: All Partners must meet the following physical demands: Standing, walking, and squatting for more than fifty percent of each work shift. Ability to lift and carry up to 40 pounds. Must possess reading, counting, and writing skills for accurate completion of documentation. Must be able to communicate with partners and customers effectively. Visual abilities needed include close vision, distance vision, and the ability to adjust focus. Boot Barn values diversity and provides equal opportunity to all applicants. We welcome all qualified candidates without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran status, or disability.