Account Manager
JumpCrew, Nashville, TN, United States
Are you passionate about building strong relationships and delivering exceptional client experiences? As an Account Executive focused on Customer Success, you’ll be at the heart of client partnerships—guiding customers through onboarding, optimizing account performance, and ensuring ongoing satisfaction in the fast-moving property and hospitality sector.
Key Responsibilities Client Partnership & Relationship Management
Serve as the primary point of contact for clients, building trust and fostering strong, long‑lasting relationships.
Lead clients through onboarding, ensuring smooth setup and sustained support throughout their journey.
Collaborate with clients to identify needs, address challenges, and provide tailored account optimization solutions.
Proactively troubleshoot and resolve issues, enhancing the overall customer experience.
Monitor client progress and ensure the achievement of key milestones.
Performance Management & Reporting
Utilize Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize client workflows.
Meet and exceed daily, weekly, and monthly outreach and engagement KPIs.
Manage a pipeline of high‑value accounts, ensuring consistent movement.
Collaborate with internal teams and client stakeholders to refine best practices and deliver outstanding results.
Take a proactive approach to identifying opportunities for account growth and process improvements.
Share feedback and insights to help shape service offerings and client success.
Stay current on industry trends and leverage new tools to maximize client success.
Skills & Qualifications
2‑3 years of proven experience in Customer Success, Account Management, or a related client‑facing role.
Background in hospitality, property management, or similar industries is preferred.
Expertise in Salesforce (SFDC); familiarity with other customer success platforms and tools.
Outstanding communication, relationship‑building, and problem‑solving skills.
Track record of meeting goals and driving customer satisfaction.
Strong organizational skills with the ability to manage multiple client accounts simultaneously.
Self‑motivated, goal‑oriented, and proactive in identifying and addressing client needs.
Excellent written, verbal, and phone communication abilities.
Ability to organize, prioritize, and manage responsibilities effectively.
Core Competencies
Curiosity and eagerness to learn
Accountability and ownership
Conscientiousness and attention to detail
Resilience and adaptability
Empathy and customer‑centric mindset
Why JumpCrew (newly acquired by iQor)?
Thrive in a supportive, growth‑oriented environment with continuous training and development
Competitive compensation with performance‑based incentives.
Flexible work environment.
Location: On‑site at iQor HQ in Nashville, TN.
Unlimited PTO, nine company holidays, and comprehensive medical, dental, and vision benefits.
401(k) program to support your long‑term financial goals.
Ongoing learning and structured career advancement opportunities.
Enjoy a collaborative, inclusive office environment.
About JumpCrew (by iQor) JumpCrew drives growth for businesses by offering comprehensive sales and marketing solutions tailored to revenue generation. We are headquartered in Nashville, TN.
Equal Opportunity Employer We value diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Key Responsibilities Client Partnership & Relationship Management
Serve as the primary point of contact for clients, building trust and fostering strong, long‑lasting relationships.
Lead clients through onboarding, ensuring smooth setup and sustained support throughout their journey.
Collaborate with clients to identify needs, address challenges, and provide tailored account optimization solutions.
Proactively troubleshoot and resolve issues, enhancing the overall customer experience.
Monitor client progress and ensure the achievement of key milestones.
Performance Management & Reporting
Utilize Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize client workflows.
Meet and exceed daily, weekly, and monthly outreach and engagement KPIs.
Manage a pipeline of high‑value accounts, ensuring consistent movement.
Collaborate with internal teams and client stakeholders to refine best practices and deliver outstanding results.
Take a proactive approach to identifying opportunities for account growth and process improvements.
Share feedback and insights to help shape service offerings and client success.
Stay current on industry trends and leverage new tools to maximize client success.
Skills & Qualifications
2‑3 years of proven experience in Customer Success, Account Management, or a related client‑facing role.
Background in hospitality, property management, or similar industries is preferred.
Expertise in Salesforce (SFDC); familiarity with other customer success platforms and tools.
Outstanding communication, relationship‑building, and problem‑solving skills.
Track record of meeting goals and driving customer satisfaction.
Strong organizational skills with the ability to manage multiple client accounts simultaneously.
Self‑motivated, goal‑oriented, and proactive in identifying and addressing client needs.
Excellent written, verbal, and phone communication abilities.
Ability to organize, prioritize, and manage responsibilities effectively.
Core Competencies
Curiosity and eagerness to learn
Accountability and ownership
Conscientiousness and attention to detail
Resilience and adaptability
Empathy and customer‑centric mindset
Why JumpCrew (newly acquired by iQor)?
Thrive in a supportive, growth‑oriented environment with continuous training and development
Competitive compensation with performance‑based incentives.
Flexible work environment.
Location: On‑site at iQor HQ in Nashville, TN.
Unlimited PTO, nine company holidays, and comprehensive medical, dental, and vision benefits.
401(k) program to support your long‑term financial goals.
Ongoing learning and structured career advancement opportunities.
Enjoy a collaborative, inclusive office environment.
About JumpCrew (by iQor) JumpCrew drives growth for businesses by offering comprehensive sales and marketing solutions tailored to revenue generation. We are headquartered in Nashville, TN.
Equal Opportunity Employer We value diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr