Consumer Collections Specialist
Brown & Joseph AR Management | an ARMStrong IS Company, Itasca, IL, United States
ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.
Brown and Joseph is seeking a Consumer Collections Specialist as we continue to grow our team! This position will be responsible for contacting consumers regarding outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while upholding company standards and regulatory compliance.
Job Responsibilities:
Contact consumers via phone, email, and mail regarding past-due accounts
Negotiate payment plans in accordance with company policies
Document all communications and account updates accurately
Adhere to federal and state collection laws, including FDCPA
Meet performance goals and maintain high customer service standards
Job Requirements:
Previous collections or customer service experience preferred
Strong communication and negotiation skills
Ability to remain professional and empathetic during challenging conversations
Basic computer proficiency and ability to learn new systems
Bilingual skills are a plus, but not mandatory/required
Compensation and Benefits:
$17-19 per hour PLUS commission and bonuses
Benefit package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
We look forward to you joining our team!!
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Job Responsibilities:
Contact consumers via phone, email, and mail regarding past-due accounts
Negotiate payment plans in accordance with company policies
Document all communications and account updates accurately
Adhere to federal and state collection laws, including FDCPA
Meet performance goals and maintain high customer service standards
Job Requirements:
Previous collections or customer service experience preferred
Strong communication and negotiation skills
Ability to remain professional and empathetic during challenging conversations
Basic computer proficiency and ability to learn new systems
Bilingual skills are a plus, but not mandatory/required
Compensation and Benefits:
$17-19 per hour PLUS commission and bonuses
Benefit package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
We look forward to you joining our team!!
#J-18808-Ljbffr