Customer Service Representative
SP+ (SP Plus), Oxon Hill, MD, United States
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.
Responsibilities Pay Rate is $16.00 per hour.
The SP+ Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
What You’ll Do
Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
Assists customers in making payment to fully automated revenue control equipment
Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
Assists in the management of the day‑to‑day activities of the assigned location.
Monitors parkers in pay‑in lanes
Makes every customer interaction a moment that matters through friendly and professional conduct.
Willing to assist customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.
Qualifications What you need
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required:
High School Diploma or an equivalent combination of experience and education
Experience Required:
Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work:
Special shift requirements, if any, will vary depending on a location’s hiring needs. Availability for 2nd shift, 3rd shift and/or week‑ends may be required.
License Requirement:
The individual will be required to maintain a valid state‑issued driver’s license if expected to drive a company vehicle or for company business.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measurement; make change.
Language Skills:
Ability to read, write and interpret the English language. Ability to present information effectively in one‑on‑one and small group situations.
Reasoning Ability:
Ability to apply common sense to carry out detailed written or oral instructions and deal with problems involving a few concrete variables.
Adaptability:
Adapts to changes in the work environment; deals with change, delays, or unexpected events.
Judgment:
Exhibits sound and accurate judgment.
Other Skills and Abilities:
Ability to use a clock (standard/military time), calculator or credit card machine to handle transactions. Maintain a pleasant demeanor on the telephone and with the public. Proactive with strong customer service skills and willing to lead by example. Willing to work a flexible schedule.
Physical Demands:
Frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required include close vision.
Work Environment:
Noise level is moderate to loud; exposure to vehicle emissions moderate to high; exposure to extreme hot/cold temperatures moderate to high; subject to all weather conditions including precipitation and wind; exposure to bright sunlight and nighttime working conditions is high.
SP+ is an equal‑opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected classes. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in this posting. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com.
Location US‑MD‑OXON HILL
#J-18808-Ljbffr
We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.
Responsibilities Pay Rate is $16.00 per hour.
The SP+ Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
What You’ll Do
Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
Assists customers in making payment to fully automated revenue control equipment
Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
Assists in the management of the day‑to‑day activities of the assigned location.
Monitors parkers in pay‑in lanes
Makes every customer interaction a moment that matters through friendly and professional conduct.
Willing to assist customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.
Qualifications What you need
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required:
High School Diploma or an equivalent combination of experience and education
Experience Required:
Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work:
Special shift requirements, if any, will vary depending on a location’s hiring needs. Availability for 2nd shift, 3rd shift and/or week‑ends may be required.
License Requirement:
The individual will be required to maintain a valid state‑issued driver’s license if expected to drive a company vehicle or for company business.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measurement; make change.
Language Skills:
Ability to read, write and interpret the English language. Ability to present information effectively in one‑on‑one and small group situations.
Reasoning Ability:
Ability to apply common sense to carry out detailed written or oral instructions and deal with problems involving a few concrete variables.
Adaptability:
Adapts to changes in the work environment; deals with change, delays, or unexpected events.
Judgment:
Exhibits sound and accurate judgment.
Other Skills and Abilities:
Ability to use a clock (standard/military time), calculator or credit card machine to handle transactions. Maintain a pleasant demeanor on the telephone and with the public. Proactive with strong customer service skills and willing to lead by example. Willing to work a flexible schedule.
Physical Demands:
Frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required include close vision.
Work Environment:
Noise level is moderate to loud; exposure to vehicle emissions moderate to high; exposure to extreme hot/cold temperatures moderate to high; subject to all weather conditions including precipitation and wind; exposure to bright sunlight and nighttime working conditions is high.
SP+ is an equal‑opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected classes. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in this posting. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com.
Location US‑MD‑OXON HILL
#J-18808-Ljbffr