Customer Service Representative
Oldcastle BuildingEnvelope, Phoenix, AZ, United States
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
Here’s What You’ll Get To Do
Maintain broad knowledge of products and services of the organization
Document customer interactions and transactions
Data entry of faxed, emailed, and phoned in orders for production
Coordinate between sales and production to meet customer expectations
Maintain good communication channels with product and support staff
Communicate with customers to determine expected delivery date and time.
Coordinate and resolve product or service problems
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
Any additional duties as assigned by management
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
What We’re Looking For
A minimum of 1 year previous customer service experience in a customer‑facing role
A minimum of 1‑2 years experience in the construction or manufacturing industry in any setting
Preferred experience with AS400, SAP
Strong organizational and listening skills
Ability to work overtime when required
Strong attention to detail
Great ability to work in a team environment and independently
Coordinate and prioritize work with deadlines
Excellent written and verbal communication skills
Strong ability to read and communicate requirements in fractions
Excellent ability to read, interpret, and understand drawings, blueprints and specifications
Up to 10% of role involves working in a manufacturing floor environment
What OBE Offers You
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work‑life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses
Training – we will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
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Start your journey with OBE and help us build the future.
Here’s What You’ll Get To Do
Maintain broad knowledge of products and services of the organization
Document customer interactions and transactions
Data entry of faxed, emailed, and phoned in orders for production
Coordinate between sales and production to meet customer expectations
Maintain good communication channels with product and support staff
Communicate with customers to determine expected delivery date and time.
Coordinate and resolve product or service problems
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
Any additional duties as assigned by management
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
What We’re Looking For
A minimum of 1 year previous customer service experience in a customer‑facing role
A minimum of 1‑2 years experience in the construction or manufacturing industry in any setting
Preferred experience with AS400, SAP
Strong organizational and listening skills
Ability to work overtime when required
Strong attention to detail
Great ability to work in a team environment and independently
Coordinate and prioritize work with deadlines
Excellent written and verbal communication skills
Strong ability to read and communicate requirements in fractions
Excellent ability to read, interpret, and understand drawings, blueprints and specifications
Up to 10% of role involves working in a manufacturing floor environment
What OBE Offers You
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work‑life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses
Training – we will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
#J-18808-Ljbffr