Multi-Unit Sales Manager
TWO MEN AND A TRUCK®, Arizona City, AZ, United States
Pay range:
$60,000 - $90,000 annually (base & commission combined) We are seeking an experienced, results-driven Multi-Unit Sales Manager with a strong background in leading inside sales / call center teams in a business-to-consumer sales environment across multiple moving company locations in Arizona, Nevada, and Florida. This role is specifically intended for a leader with expertise in inbound call handling, inside sales conversion, call coaching, scripting, and performance management in a B-to-C sales organization. Based in Mesa, Arizona, this role is responsible for managing, coaching, and developing a team of approximately 10 to 15 Customer Service Representatives in a high-volume inside sales / call center environment while driving revenue growth, improving conversion, and building consistency across multiple markets. This is a hands‑on leadership role for someone who knows how to improve sales performance through coaching, accountability, process discipline, and strong leadership. The right candidate is not simply maintaining a team. They are raising the standard, creating structure, strengthening execution, adaptive to change, creative in developing processes and helping build a high-performing multi-location sales organization. Why Strong Candidates Will Want This Role
Direct leadership influence across multiple markets Visible role with clear ownership of performance, people development, and revenue results Opportunity to coach, build, and elevate a sales team rather than inherit a purely administrative position Platform to improve process, structure, scripting, and accountability across several locations Chance to join a growing operation where strong leadership can make an immediate impact Key Responsibilities
Lead and own the company sales performance across six locations in three states Manage, coach, and develop a team of approximately 10 to 15 CSRs Drive improvement in conversion rates, estimate accuracy, revenue per opportunity, and overall sales effectiveness Monitor and identify key performance indicators and activity metrics to identify performance gaps and improvement opportunities Conduct CSR coaching, one‑on‑ones, team meetings, and performance follow‑up with consistency Standardize and implement sales process, scripting, and customer communication across locations Partner closely with operations leadership to align booked business with service capacity and customer expectations Support recruiting, onboarding, and training of new team members Build a culture of urgency, professionalism, responsiveness, and customer‑focused selling Identify trends by market, lead source, and CSR performance to improve sales outcomes Maintain accurate reporting and visibility into team performance Travel as needed to support locations, training, and performance improvement initiatives Collaborate with Director of Marketing in identifying per market trends and opportunities Qualifications
Two or more years of inside sales, call center sales, or B‑to‑C sales management experience Experience leading inside sales, inbound call center sales, and/or service‑based B‑to‑C sales teams Demonstrated success managing phone‑based sales performance, lead conversion, call quality, and coaching in an inbound sales environment Strong coaching, accountability, and performance management ability Multi‑location or multi‑unit leadership experience strongly preferred Strong understanding of KPI‑driven sales leadership Excellent communication skills and the ability to motivate, direct, and challenge team members effectively Comfort working in a fast‑paced, high‑accountability environment Experience in moving, relocation, logistics, home services, or franchised service businesses is a strong plus Willingness to travel to markets and locations as needed What Success Looks Like
Consistent conversion rates within specified standards and stronger overall booking performance across the region Better consistency in sales process and customer communication from market to market An accountable, better coached, and more productive CSR team Clearer reporting and stronger visibility into team, market, and lead‑source performance Improved partnership between sales and operations that supports profitable growth This job posting is for a position at the individually owned and operated
TWO MEN AND A TRUCK®
franchise located in Mesa, AZ.
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$60,000 - $90,000 annually (base & commission combined) We are seeking an experienced, results-driven Multi-Unit Sales Manager with a strong background in leading inside sales / call center teams in a business-to-consumer sales environment across multiple moving company locations in Arizona, Nevada, and Florida. This role is specifically intended for a leader with expertise in inbound call handling, inside sales conversion, call coaching, scripting, and performance management in a B-to-C sales organization. Based in Mesa, Arizona, this role is responsible for managing, coaching, and developing a team of approximately 10 to 15 Customer Service Representatives in a high-volume inside sales / call center environment while driving revenue growth, improving conversion, and building consistency across multiple markets. This is a hands‑on leadership role for someone who knows how to improve sales performance through coaching, accountability, process discipline, and strong leadership. The right candidate is not simply maintaining a team. They are raising the standard, creating structure, strengthening execution, adaptive to change, creative in developing processes and helping build a high-performing multi-location sales organization. Why Strong Candidates Will Want This Role
Direct leadership influence across multiple markets Visible role with clear ownership of performance, people development, and revenue results Opportunity to coach, build, and elevate a sales team rather than inherit a purely administrative position Platform to improve process, structure, scripting, and accountability across several locations Chance to join a growing operation where strong leadership can make an immediate impact Key Responsibilities
Lead and own the company sales performance across six locations in three states Manage, coach, and develop a team of approximately 10 to 15 CSRs Drive improvement in conversion rates, estimate accuracy, revenue per opportunity, and overall sales effectiveness Monitor and identify key performance indicators and activity metrics to identify performance gaps and improvement opportunities Conduct CSR coaching, one‑on‑ones, team meetings, and performance follow‑up with consistency Standardize and implement sales process, scripting, and customer communication across locations Partner closely with operations leadership to align booked business with service capacity and customer expectations Support recruiting, onboarding, and training of new team members Build a culture of urgency, professionalism, responsiveness, and customer‑focused selling Identify trends by market, lead source, and CSR performance to improve sales outcomes Maintain accurate reporting and visibility into team performance Travel as needed to support locations, training, and performance improvement initiatives Collaborate with Director of Marketing in identifying per market trends and opportunities Qualifications
Two or more years of inside sales, call center sales, or B‑to‑C sales management experience Experience leading inside sales, inbound call center sales, and/or service‑based B‑to‑C sales teams Demonstrated success managing phone‑based sales performance, lead conversion, call quality, and coaching in an inbound sales environment Strong coaching, accountability, and performance management ability Multi‑location or multi‑unit leadership experience strongly preferred Strong understanding of KPI‑driven sales leadership Excellent communication skills and the ability to motivate, direct, and challenge team members effectively Comfort working in a fast‑paced, high‑accountability environment Experience in moving, relocation, logistics, home services, or franchised service businesses is a strong plus Willingness to travel to markets and locations as needed What Success Looks Like
Consistent conversion rates within specified standards and stronger overall booking performance across the region Better consistency in sales process and customer communication from market to market An accountable, better coached, and more productive CSR team Clearer reporting and stronger visibility into team, market, and lead‑source performance Improved partnership between sales and operations that supports profitable growth This job posting is for a position at the individually owned and operated
TWO MEN AND A TRUCK®
franchise located in Mesa, AZ.
#J-18808-Ljbffr