Mortgage Collections Specialist
Fuse3 Solutions, Oklahoma City, OK, United States
Our client is seeking a Collections Specialist to support customers with past-due mortgage accounts. This is an on-site role in Oklahoma City within a fast-paced, performance-driven environment, focused on helping borrowers understand their options and work toward resolution.
Key Responsibilities
Contact customers regarding delinquent mortgage accounts (inbound and outbound)
Explain repayment options and guide borrowers through available solutions
Assist in setting up payment arrangements based on account status
Navigate sensitive financial conversations with professionalism and empathy
Maintain accurate and detailed documentation of all account activity
Ensure all interactions meet compliance and regulatory requirements
Meet individual performance goals related to call volume and account resolution
Qualifications
Minimum of 1 year of experience in collections, call center, or high-volume customer service
Strong communication skills with the ability to handle difficult conversations
Ability to stay organized and manage multiple accounts in a fast-paced setting
Problem-solving mindset with attention to detail
Comfortable discussing financial situations and payment solutions
Mortgage servicing, collections, or financial services experience is a plus
Qualified candidates, please visit www.fuse3solutions.com.
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Key Responsibilities
Contact customers regarding delinquent mortgage accounts (inbound and outbound)
Explain repayment options and guide borrowers through available solutions
Assist in setting up payment arrangements based on account status
Navigate sensitive financial conversations with professionalism and empathy
Maintain accurate and detailed documentation of all account activity
Ensure all interactions meet compliance and regulatory requirements
Meet individual performance goals related to call volume and account resolution
Qualifications
Minimum of 1 year of experience in collections, call center, or high-volume customer service
Strong communication skills with the ability to handle difficult conversations
Ability to stay organized and manage multiple accounts in a fast-paced setting
Problem-solving mindset with attention to detail
Comfortable discussing financial situations and payment solutions
Mortgage servicing, collections, or financial services experience is a plus
Qualified candidates, please visit www.fuse3solutions.com.
#J-18808-Ljbffr