Customer Service Representative
PTSolutions, Tulsa, OK, United States
Company Overview
PTSolutions is the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings while guaranteeing responsive personal service and same-day shipping.
As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduce overspending and overhead and bring our customers to the next level. We conduct on-site evaluations and provide training programs to help our customers improve their manufacturing processes and reduce costs. From VMI to procurement, PTSolutions is a full‑service provider that will be with our customers every step of the way.
Why Join the PTSolutions Team?
First Shift & No Weekends!
Paid Holidays, Paid Vacation, and Attendance Awards
Competitive Pay with Overtime eligibility
Growth opportunity locally & nationally (we promote from within!)
Tuition Reimbursement
401(k) with Company Match
PPO Medical, Vision, and Company Paid Dental
Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
Check out our website for more information! https://www.pts-tools.com/
Position Responsibilities
Process customer orders, changes, and returns according to established department policies and procedures.
Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes and product information via phone and email.
Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
Partner with the sales team and other internal teams to meet and exceed our customers' service expectations.
Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
Other duties as assigned.
Required Experience
Associate’s degree and/or 2+ years of experience in customer service preferred.
Excellent organizational, written and communication skills.
Must have the ability to establish rapport and build demand over the phone.
Ability to work with cross‑functional teams to achieve company goals.
Industrial supply distribution experience a plus.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
EEO Statement Production Tool Supply Company LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduce overspending and overhead and bring our customers to the next level. We conduct on-site evaluations and provide training programs to help our customers improve their manufacturing processes and reduce costs. From VMI to procurement, PTSolutions is a full‑service provider that will be with our customers every step of the way.
Why Join the PTSolutions Team?
First Shift & No Weekends!
Paid Holidays, Paid Vacation, and Attendance Awards
Competitive Pay with Overtime eligibility
Growth opportunity locally & nationally (we promote from within!)
Tuition Reimbursement
401(k) with Company Match
PPO Medical, Vision, and Company Paid Dental
Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
Check out our website for more information! https://www.pts-tools.com/
Position Responsibilities
Process customer orders, changes, and returns according to established department policies and procedures.
Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes and product information via phone and email.
Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
Partner with the sales team and other internal teams to meet and exceed our customers' service expectations.
Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
Other duties as assigned.
Required Experience
Associate’s degree and/or 2+ years of experience in customer service preferred.
Excellent organizational, written and communication skills.
Must have the ability to establish rapport and build demand over the phone.
Ability to work with cross‑functional teams to achieve company goals.
Industrial supply distribution experience a plus.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
EEO Statement Production Tool Supply Company LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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