Assistant Property Manager
FirstService Residential, New York, NY, United States
Job Overview
As an Assistant Property Manager, you will be responsible for assisting with the daily management of a luxury multifamily rental property in Brooklyn, NY. This role supports on‑site operations, tenant relations, leasing administration, rent collection, and compliance while delivering a high level of customer service to residents. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Your Responsibilities
Manage the lease assignment and transfer process from start to finish Oversee and coordinate the sublet process, directing inquiries as required and ensuring compliance Process and track occupant changes Notify leasing of any changes to the rent roll and resident status Monitor Airbnb and short-term rentals to ensure no illegal activity within the building Notify residents of NSF (insufficient funds) payments Assist with rent collections, review monthly charges, and prepare arrears and delinquency reports Track arrears, send notices, and follow up with residents on outstanding balances Maintain resident and application data to ensure all tenant records are accurate and up to date Communicate directly with ClickPay / RentCafe / Yardi and residents to resolve billing issues Process new leases, renewals, cancellations, and extensions in Yardi Maintain reports including renewals, vacancies, concessions, bed bug tracking, late fees, legal trackers, and other operational spreadsheets Ensure the timely return of security deposits Input ancillary charges and credits to resident accounts Track move-ins and move-outs, coordinating with the Resident Manager regarding damages and key returns Assist with leasing activities including apartment showings and new resident onboarding, as needed Draft and distribute memos, notices, and correspondence to residents and vendors Respond to all resident communications within established service standards Address tenant complaints and follow up on nuisance or quality-of-life issues Review daily logs from the 24/7 Customer Care Call Center and follow up on open items Respond to all landlord verification requests Work closely with exterminators on scheduling, unit access, common areas, and bed bug tracking Conduct regular property walkthroughs to ensure amenities and common areas are maintained Inspect apartments prior to move-in to ensure units are move-in ready, when needed Assist with rent check collection and deposits Support legal and collections efforts by tracking delinquent accounts and maintaining communication with legal teams Work a flexible schedule, including weekdays and weekends, as the office operates seven days per week Skills & Qualifications
Bachelor’s degree required Three (3)+ years of experience in New York City residential rental property management; lease-up experience strongly preferred NYS Salesperson License preferred Fair Housing certification required within 90 days of hire Strong verbal and written communication skills with a proven customer service background Ability to work effectively with coworkers, residents, vendors, and management in a professional and collaborative manner Highly organized with a high-energy, detail-oriented, and adaptable approach Ability to multi-task and prioritize in a fast-paced environment Proficiency with Microsoft Office Suite and Windows-based software What We Offer
Multiple medical plan options Dental and vision coverage Life insurance Short-term and long-term disability Legal and identity theft protection Employee Assistance Program (EAP) Paid time off and paid holidays 401(k) plan with company match Compensation
$31.25-$36.06/hr Disclaimer Statement
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, or qualifications required of employees assigned to this position. This is not an all‑inclusive job description, and management reserves the right to assign or reassign duties, responsibilities, and schedules at any time. Automated Employment Decision Tool (AEDT) Usage
We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed
The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations
Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT – NYC Local Law 144
Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144 within 30 days.
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As an Assistant Property Manager, you will be responsible for assisting with the daily management of a luxury multifamily rental property in Brooklyn, NY. This role supports on‑site operations, tenant relations, leasing administration, rent collection, and compliance while delivering a high level of customer service to residents. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Your Responsibilities
Manage the lease assignment and transfer process from start to finish Oversee and coordinate the sublet process, directing inquiries as required and ensuring compliance Process and track occupant changes Notify leasing of any changes to the rent roll and resident status Monitor Airbnb and short-term rentals to ensure no illegal activity within the building Notify residents of NSF (insufficient funds) payments Assist with rent collections, review monthly charges, and prepare arrears and delinquency reports Track arrears, send notices, and follow up with residents on outstanding balances Maintain resident and application data to ensure all tenant records are accurate and up to date Communicate directly with ClickPay / RentCafe / Yardi and residents to resolve billing issues Process new leases, renewals, cancellations, and extensions in Yardi Maintain reports including renewals, vacancies, concessions, bed bug tracking, late fees, legal trackers, and other operational spreadsheets Ensure the timely return of security deposits Input ancillary charges and credits to resident accounts Track move-ins and move-outs, coordinating with the Resident Manager regarding damages and key returns Assist with leasing activities including apartment showings and new resident onboarding, as needed Draft and distribute memos, notices, and correspondence to residents and vendors Respond to all resident communications within established service standards Address tenant complaints and follow up on nuisance or quality-of-life issues Review daily logs from the 24/7 Customer Care Call Center and follow up on open items Respond to all landlord verification requests Work closely with exterminators on scheduling, unit access, common areas, and bed bug tracking Conduct regular property walkthroughs to ensure amenities and common areas are maintained Inspect apartments prior to move-in to ensure units are move-in ready, when needed Assist with rent check collection and deposits Support legal and collections efforts by tracking delinquent accounts and maintaining communication with legal teams Work a flexible schedule, including weekdays and weekends, as the office operates seven days per week Skills & Qualifications
Bachelor’s degree required Three (3)+ years of experience in New York City residential rental property management; lease-up experience strongly preferred NYS Salesperson License preferred Fair Housing certification required within 90 days of hire Strong verbal and written communication skills with a proven customer service background Ability to work effectively with coworkers, residents, vendors, and management in a professional and collaborative manner Highly organized with a high-energy, detail-oriented, and adaptable approach Ability to multi-task and prioritize in a fast-paced environment Proficiency with Microsoft Office Suite and Windows-based software What We Offer
Multiple medical plan options Dental and vision coverage Life insurance Short-term and long-term disability Legal and identity theft protection Employee Assistance Program (EAP) Paid time off and paid holidays 401(k) plan with company match Compensation
$31.25-$36.06/hr Disclaimer Statement
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, or qualifications required of employees assigned to this position. This is not an all‑inclusive job description, and management reserves the right to assign or reassign duties, responsibilities, and schedules at any time. Automated Employment Decision Tool (AEDT) Usage
We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed
The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations
Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT – NYC Local Law 144
Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144 within 30 days.
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