Front Desk & Sales Specialist / Lead Generator
Hollywood Body and Face, Englewood, CO, United States
Job Title: Front Desk Administrator & Lead Conversion Specialist (Med Spa)
Position Overview
We are seeking a dynamic, personable, and sales-driven Front Desk Administrator & Lead Conversion Specialist to be the first point of contact for our med spa. This role combines exceptional customer service with strong sales skills, focusing on converting inquiries into booked appointments and long-term clients. The ideal candidate thrives in a fast-paced environment, builds rapport easily, and is motivated by performance goals.
Key Responsibilities Client Experience & Front Desk Operations
Greet and welcome clients in a warm, professional manner
Manage front desk operations, including check-in/check-out and appointment scheduling
Answer phones, respond to texts, emails, and online inquiries promptly
Maintain a clean, organized, and inviting reception area
Lead Conversion & Sales
Respond to inbound leads (calls, website, social media, SMS) with urgency and professionalism
Educate potential clients on services, pricing, and promotions
Convert inquiries into booked consultations and treatments
Follow up with leads to nurture and close sales
Recommend additional services and memberships based on client needs
Track and manage leads using CRM or booking software
Administrative Duties
Maintain accurate client records and intake forms
Process payments and handle financial transactions
Support daily operational flow and provider schedules
Assist with inventory tracking and retail product sales
Team Collaboration
Work closely with providers to optimize schedules and client experience
Communicate client needs and preferences to clinical staff
Participate in team meetings, training, and performance reviews
Qualifications
1+ years of front desk, customer service, or sales experience (med spa, aesthetics, or wellness industry preferred)
Proven ability to convert leads into sales
Strong communication and interpersonal skills
Comfortable discussing pricing, packages, and upselling services
Highly organized with strong attention to detail
Experience with booking systems/CRM (e.g., Mindbody, Zenoti, AestheticsPro) is a plus
Key Skills & Traits
Sales-oriented with a goal-driven mindset
Friendly, confident, and professional demeanor
Strong multitasking and problem-solving abilities
Ability to handle objections and close sales effectively
Passion for aesthetics, skincare, and wellness
Compensation & Benefits
Hourly base pay + sales Bonus
Employee discounts on services and products
Opportunities for growth within the company
Ongoing training and development
Success Metrics
Lead response time
Conversion rate (inquiry → booked appointment)
Show rate and rebooking rate
Retail and service upsell revenue
Client satisfaction and retention
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Key Responsibilities Client Experience & Front Desk Operations
Greet and welcome clients in a warm, professional manner
Manage front desk operations, including check-in/check-out and appointment scheduling
Answer phones, respond to texts, emails, and online inquiries promptly
Maintain a clean, organized, and inviting reception area
Lead Conversion & Sales
Respond to inbound leads (calls, website, social media, SMS) with urgency and professionalism
Educate potential clients on services, pricing, and promotions
Convert inquiries into booked consultations and treatments
Follow up with leads to nurture and close sales
Recommend additional services and memberships based on client needs
Track and manage leads using CRM or booking software
Administrative Duties
Maintain accurate client records and intake forms
Process payments and handle financial transactions
Support daily operational flow and provider schedules
Assist with inventory tracking and retail product sales
Team Collaboration
Work closely with providers to optimize schedules and client experience
Communicate client needs and preferences to clinical staff
Participate in team meetings, training, and performance reviews
Qualifications
1+ years of front desk, customer service, or sales experience (med spa, aesthetics, or wellness industry preferred)
Proven ability to convert leads into sales
Strong communication and interpersonal skills
Comfortable discussing pricing, packages, and upselling services
Highly organized with strong attention to detail
Experience with booking systems/CRM (e.g., Mindbody, Zenoti, AestheticsPro) is a plus
Key Skills & Traits
Sales-oriented with a goal-driven mindset
Friendly, confident, and professional demeanor
Strong multitasking and problem-solving abilities
Ability to handle objections and close sales effectively
Passion for aesthetics, skincare, and wellness
Compensation & Benefits
Hourly base pay + sales Bonus
Employee discounts on services and products
Opportunities for growth within the company
Ongoing training and development
Success Metrics
Lead response time
Conversion rate (inquiry → booked appointment)
Show rate and rebooking rate
Retail and service upsell revenue
Client satisfaction and retention
#J-18808-Ljbffr