Asset Protection Coordinator
CVS Health, Medford, MA, United States
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Purpose And Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC will monitor store activity, gather information on theft and operational vulnerabilities, and focus on customer service and prevention of theft rather than covert apprehension of shoplifters. APCs wear specialized CVS store uniform as a deterrent to theft and do not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service; greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high-risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in the Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to support essential functions: stand and/or move throughout the store for the majority of work time, stoop, kneel or crouch, reach or grasp objects, and perform manual dexterity tasks such as applying security tags and using keys to open and close locks.
Excellent observational skills and ability to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including reading small print on labels, tags, or containers.
Able to engage and communicate well with customers and provide excellent customer service.
Able to communicate effectively, both verbally and in writing; prepare and submit external theft reports; and communicate with both Asset Protection and Store Leadership teams.
Work a flexible schedule that will include nights and weekends.
Responsibilities – % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and review potential links of habitual offenders in the Auror system; proactive intelligence sharing with DAPL, ORC Team, and Store Manager – 30%
Monitor store compliance with asset protection programs that prevent external theft; take corrective action to remedy vulnerabilities; report findings to DAPL and Store Leadership – 10%
Preferred Experience High School Diploma or General Equivalency Development (GED)
Required Experience 1 to 3 years experience
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is $17.00 – $26.00 per hour. This range represents the base hourly rate for the job grade and the actual offer depends on experience, education, geography and other factors.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families.
Affordable medical plan options, a 401(k) plan (including company matching contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
For more information, visit
https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
Job Purpose And Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC will monitor store activity, gather information on theft and operational vulnerabilities, and focus on customer service and prevention of theft rather than covert apprehension of shoplifters. APCs wear specialized CVS store uniform as a deterrent to theft and do not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service; greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high-risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in the Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to support essential functions: stand and/or move throughout the store for the majority of work time, stoop, kneel or crouch, reach or grasp objects, and perform manual dexterity tasks such as applying security tags and using keys to open and close locks.
Excellent observational skills and ability to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including reading small print on labels, tags, or containers.
Able to engage and communicate well with customers and provide excellent customer service.
Able to communicate effectively, both verbally and in writing; prepare and submit external theft reports; and communicate with both Asset Protection and Store Leadership teams.
Work a flexible schedule that will include nights and weekends.
Responsibilities – % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and review potential links of habitual offenders in the Auror system; proactive intelligence sharing with DAPL, ORC Team, and Store Manager – 30%
Monitor store compliance with asset protection programs that prevent external theft; take corrective action to remedy vulnerabilities; report findings to DAPL and Store Leadership – 10%
Preferred Experience High School Diploma or General Equivalency Development (GED)
Required Experience 1 to 3 years experience
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is $17.00 – $26.00 per hour. This range represents the base hourly rate for the job grade and the actual offer depends on experience, education, geography and other factors.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families.
Affordable medical plan options, a 401(k) plan (including company matching contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
For more information, visit
https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr