Customer Service Rep (Account Specialist)
Stella-Jones, Tacoma, WA, United States
Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. Stella-Jones is headquartered in Montreal, employs 3,000 people across Canada and the United States, and is publicly traded on the Toronto Stock Exchange. To learn more about the company, visit us at: https://www.stella-jones.com/en/inside-stella-jones
Position Overview The
Account Specialist
II
(Customer Service Representative) at Stella-Jones is responsible for providing high level customer service to our customers by collaboratively working with Sales team (Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists). This role is primarily responsible for supporting the Stella-Jones team with quotes, scheduling and order entry and other transactions for our Utility company customers across an assigned region.
This is a
level 2 role
and will be
hybrid
based at our Tacoma Utility Pole manufacturing plant/office. To learn more about our utility pole products you would be supporting (including a 1-minute video overview), visit our product page: https://www.stella-jones.com/en/products/utility-poles
Key Duties
Prioritize incoming emails and tasks in order to meet deadlines
Proactively communicates pertinent information with cross functional teams and Supervisor as required
Maintain basic pricing trends within assigned region.
Works with Sales Support Specialist for Master Data requests
Communicate with customers primarily via phone and email
Assist with special projects as needed
Qualifications
Three (3) or more years of customer service experience required
B2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry a plus
Proficiency in Microsoft Office (including Excel) required
SAP (or other ERP system) experience a plus
Knowledge, Skills and Abilities
Strong organizational skills, proactive attitude with exceptional attention to detail
Capability to multi-task and work under pressure of deadlines
Ability to work in a team environment and interface interdepartmentally
Ability to make sound decisions with minimum supervision and delegates effectively
Ability to build strong working relationships and have an excellent customer service record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Compensation & Employee Benefits As a Stella-Jones team member, you will have access to excellent benefits and incentives including:
Competitive starting hourly wage for one of these roles: $22.50 to $27.00 an hour
Annual profit-sharing bonus program (typically paid out in December)
401(k) savings plan with generous Company match (150% on the first 4% deferred)
Comprehensive total benefits package with 3 medical plans to choose from
Several company-paid benefits including:
Dental and Vision coverage
Life insurance and Accidental Death & Dismemberment (AD&D) policies
Long-Term Disability Coverage
Access to a robust employee assistance program
2 weeks paid vacation and 9 holidays
Ability to purchase Company stock
Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr
Position Overview The
Account Specialist
II
(Customer Service Representative) at Stella-Jones is responsible for providing high level customer service to our customers by collaboratively working with Sales team (Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists). This role is primarily responsible for supporting the Stella-Jones team with quotes, scheduling and order entry and other transactions for our Utility company customers across an assigned region.
This is a
level 2 role
and will be
hybrid
based at our Tacoma Utility Pole manufacturing plant/office. To learn more about our utility pole products you would be supporting (including a 1-minute video overview), visit our product page: https://www.stella-jones.com/en/products/utility-poles
Key Duties
Prioritize incoming emails and tasks in order to meet deadlines
Proactively communicates pertinent information with cross functional teams and Supervisor as required
Maintain basic pricing trends within assigned region.
Works with Sales Support Specialist for Master Data requests
Communicate with customers primarily via phone and email
Assist with special projects as needed
Qualifications
Three (3) or more years of customer service experience required
B2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry a plus
Proficiency in Microsoft Office (including Excel) required
SAP (or other ERP system) experience a plus
Knowledge, Skills and Abilities
Strong organizational skills, proactive attitude with exceptional attention to detail
Capability to multi-task and work under pressure of deadlines
Ability to work in a team environment and interface interdepartmentally
Ability to make sound decisions with minimum supervision and delegates effectively
Ability to build strong working relationships and have an excellent customer service record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Compensation & Employee Benefits As a Stella-Jones team member, you will have access to excellent benefits and incentives including:
Competitive starting hourly wage for one of these roles: $22.50 to $27.00 an hour
Annual profit-sharing bonus program (typically paid out in December)
401(k) savings plan with generous Company match (150% on the first 4% deferred)
Comprehensive total benefits package with 3 medical plans to choose from
Several company-paid benefits including:
Dental and Vision coverage
Life insurance and Accidental Death & Dismemberment (AD&D) policies
Long-Term Disability Coverage
Access to a robust employee assistance program
2 weeks paid vacation and 9 holidays
Ability to purchase Company stock
Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr