Member Service Representative
YMCA of Greater Grand Rapids, Lowell, MI, United States
POSITION SUMMARY
The Member Services Representative handles the day‑to‑day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires weekday morning availability, 4:45 – 10:00 AM, with weekends and holidays as needed.
ESSENTIAL FUNCTIONS
Greets members in person and on the phone
Directs callers to the appropriate staff
Monitors access to the building
Provides information on YMCA services and programs
Makes follow‑up tour and member referral phone calls
Authorizes refunds
Maintains membership files
Sells YMCA membership
Registers YMCA guests
Registers program participants for YMCA programs, classes, and special events
Maintains all areas in a clean, presentable fashion
Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways
Gives tours to prospective and new members
Receives, counts, and tracks monies received
Assists with member appreciation days
COMPENSATION $14.35 – $17.93 ; Part Time; Non‑Exempt (up to 25 hours/week)
BENEFITS
Free YMCA Individual Membership – Enjoy full access to facilities.
Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.
Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.
Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.
REQUIREMENTS High school diploma, General Education Diploma (GED), or working towards GED; one to three months of customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles.
CERTIFICATIONS
Blood Borne Pathogen training
Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
First Aid Certification required within the first 60 days
AED-Oxygen Certification required within the first 60 days
State of Michigan criminal background clearance (ICHAT)
WORK ENVIRONMENT AND PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL 0 – 5% of local travel within the state of Michigan; occasional out‑of‑state travel may be required for educational conferences or training.
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ESSENTIAL FUNCTIONS
Greets members in person and on the phone
Directs callers to the appropriate staff
Monitors access to the building
Provides information on YMCA services and programs
Makes follow‑up tour and member referral phone calls
Authorizes refunds
Maintains membership files
Sells YMCA membership
Registers YMCA guests
Registers program participants for YMCA programs, classes, and special events
Maintains all areas in a clean, presentable fashion
Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways
Gives tours to prospective and new members
Receives, counts, and tracks monies received
Assists with member appreciation days
COMPENSATION $14.35 – $17.93 ; Part Time; Non‑Exempt (up to 25 hours/week)
BENEFITS
Free YMCA Individual Membership – Enjoy full access to facilities.
Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.
Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.
Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.
REQUIREMENTS High school diploma, General Education Diploma (GED), or working towards GED; one to three months of customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles.
CERTIFICATIONS
Blood Borne Pathogen training
Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
First Aid Certification required within the first 60 days
AED-Oxygen Certification required within the first 60 days
State of Michigan criminal background clearance (ICHAT)
WORK ENVIRONMENT AND PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL 0 – 5% of local travel within the state of Michigan; occasional out‑of‑state travel may be required for educational conferences or training.
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