Tenant Services Representative
Candor Capital Brooklyn, New York, NY, United States
Overview
The Tenant Services Representative performs daily and monthly property‑management and tenant‑relations tasks to ensure happy tenants, high‑level occupancy, efficient collections, and organized processes and data systems.
Qualifications
1 year of experience in office work with a strong customer service component (phone and in‑person), in an office with at least 3 other office employees.
Robust computer skills (Word, G‑suite, Acrobat), typing 50 WPM.
Primary Responsibilities
Daily: update Vacancy Sheet (incoming deposits, move‑in and move‑outs, contact info, etc.).
Weekly: verify that online listings are active and up to standard; update listings as needed.
Weekly: discuss with Property Manager any slow‑moving units, adjust strategy accordingly.
Oversee broker communications.
Process tenant applications.
Oversee tenant communications by phone, email, and online portal chat.
Prepare and issue new leases, lease and voucher renewals.
Onboarding and offboarding new tenants in Rent Manager.
Post monthly rent charges, issue statements; record and deposit rent checks.
Oversee collections and communicate with tenants regarding arrears.
Record violations, facilitate resolution and follow status, update records.
Oversee parking rentals and records.
Schedule and oversee preventative maintenance.
Seniority Level
Entry level
Employment Type
Full‑time
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Qualifications
1 year of experience in office work with a strong customer service component (phone and in‑person), in an office with at least 3 other office employees.
Robust computer skills (Word, G‑suite, Acrobat), typing 50 WPM.
Primary Responsibilities
Daily: update Vacancy Sheet (incoming deposits, move‑in and move‑outs, contact info, etc.).
Weekly: verify that online listings are active and up to standard; update listings as needed.
Weekly: discuss with Property Manager any slow‑moving units, adjust strategy accordingly.
Oversee broker communications.
Process tenant applications.
Oversee tenant communications by phone, email, and online portal chat.
Prepare and issue new leases, lease and voucher renewals.
Onboarding and offboarding new tenants in Rent Manager.
Post monthly rent charges, issue statements; record and deposit rent checks.
Oversee collections and communicate with tenants regarding arrears.
Record violations, facilitate resolution and follow status, update records.
Oversee parking rentals and records.
Schedule and oversee preventative maintenance.
Seniority Level
Entry level
Employment Type
Full‑time
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