Customer Service Representative I
California Dairies, Fresno, CA, United States
Join the California Dairies, Inc. (CDI) Team
California Dairies, Inc. (CDI) is a farmer-owned cooperative dedicated to sustainably producing the highest quality dairy products while fostering a culture of innovation and collaboration. CDI products are delivered locally and around the world. Our corporate function serves as the central hub for the CDI enterprise, driving strategic decision-making, innovation, overall business support, and growth across our diverse portfolio of dairy products and brands. We encourage you to be part of our team that's shaping the future of dairy, right from the heart of California! Our commitment to CDI employees: We believe in valuing our team with a total rewards package that goes beyond the basics. You'll find we offer competitive pay and incentive programs designed to recognize and reward your contributions. Competitive medical, dental, and vision benefits, generous paid time off, sick days & holidays, retirement plans designed to secure your future. We don't stop there. We've also cultivated a variety of valuable programs focused on your personal well-being and professional growth, ensuring you have the support you need to both inside and outside of work. Job Summary
The Customer Service Representative II has direct interaction with the company customers, sales teams, and logistics personnel. The role works to provide support for both national and international sales, addressing inquiries and resolving concerns, generally providing a high level of customer support. The role is responsible for assuring that all required documentation and certifications are provided for international sales. In addition, this role regularly supports at least one large customer (Mass, Grocery, Club) in order processing and following through on delivery. It is the responsibility of this role to engage with the customers to provide the needed support and communication, maintaining quality customer relations within the organization. The position requires proficiency in following the company values of cooperation, integrity, work ethic, decisiveness, and agility. Essential Functions
Provide administrative and logistical support to the sales team. Communicate with customers via phone, email, video conferencing to provide overall customer satisfaction. Assure accurate and timely processing of customer orders so that all orders are shipped on time and in full. Responsible for logging orders received and shipped daily and monitoring of inventories for product availability. Addresses and resolves any conflicts in order, inventory, and/or shipping. Generate reports on sales targets, activity, and related metrics. Manage inventory; process orders and follow through on transfer processes assuring accurate and timely flow of product. Research and act upon quotes on freight, working with various carries for timely and cost-effective delivery. Review accounts receivable payments, identifying discrepancies and clearing deductions. Address and resolve customer concerns, assuring positive outcomes. Use knowledge of products to answer inquiries or to forward to appropriate individuals. Establish and maintain involvement in industry associations for insights and opportunities for the brand. Maintain professional relationships with coworkers, customers, and parent company. Performs other related duties as assigned. Qualifications (Knowledge, Skills, and Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to adapt to changing conditions and demands. Ability to handle multiple priorities. Emotional intelligence. Self-motivated and able to execute independently. Detail-oriented yet Big Picture driven. Travel required for in-person meetings as needed. Team player with excellent collaboration skills. Strong problem-solving, analytical, and creative skills and the ability to exercise sound judgment in making decisions based on accurate and timely analyses. High level of integrity and dependability with strong sense of urgency and results-orientation. Excellent verbal, written, and social communication skills. Ability to adapt to multiple computer systems and analytical tools. Proficient in Microsoft Office suite of products (Excel, Word, Outlook, etc.). Strong organizational and time-management skills. Must demonstrate good judgment when carrying out duties as assigned. Education and/or Experience
Minimum 2 years' experience in a relevant role at a consumer-packaged goods business with national and international distribution. Customer service experience required. AS-400 and/or D365 experience a plus. Language Skills
English is required as the written and spoken language. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The company will make reasonable accommodations that do not cause an undue hardship if such an accommodation enables individuals with disabilities to perform the essential functions of the position. The work is completed in an office setting. ADA/FEHA
The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California's Fair Employment and Housing Act. EEO
The Company is an equal employment opportunity employer. Physical Demands
The physical requirements outlined here represent those necessary for successful performance of this position's core responsibilities. Upon request, the company will provide reasonable accommodations for qualified individuals with disabilities to perform these fundamental job duties, provided such accommodations do not create an undue burden on the organization. Sitting/Standing/Walking: Stands, walks and sits during completion of job responsibilities. Lifting/Carrying: Occasional lifting requirements as job demands. Must be able to lift a minimum of 40 lbs. on an occasional basis. Pushing/Pulling: Occasional pushing or pulling requirements. Bending/Stooping: Occasional bending and stooping requirements. Squatting/Kneeling/Crawling: Occasional kneeling or crawling requirements. Twisting/Turning: Ongoing twisting or turning requirements. Climbing/Balancing: Climbing and balancing is required during plant inspections, and other related job requirements. Reaching: Ongoing reaching requirements associated with job requirements. Grasping/Manipulating: Grasping and manipulating of papers, objects, and equipment will be required. Ability to keyboard for data input will be required on an ongoing basis.
California Dairies, Inc. (CDI) is a farmer-owned cooperative dedicated to sustainably producing the highest quality dairy products while fostering a culture of innovation and collaboration. CDI products are delivered locally and around the world. Our corporate function serves as the central hub for the CDI enterprise, driving strategic decision-making, innovation, overall business support, and growth across our diverse portfolio of dairy products and brands. We encourage you to be part of our team that's shaping the future of dairy, right from the heart of California! Our commitment to CDI employees: We believe in valuing our team with a total rewards package that goes beyond the basics. You'll find we offer competitive pay and incentive programs designed to recognize and reward your contributions. Competitive medical, dental, and vision benefits, generous paid time off, sick days & holidays, retirement plans designed to secure your future. We don't stop there. We've also cultivated a variety of valuable programs focused on your personal well-being and professional growth, ensuring you have the support you need to both inside and outside of work. Job Summary
The Customer Service Representative II has direct interaction with the company customers, sales teams, and logistics personnel. The role works to provide support for both national and international sales, addressing inquiries and resolving concerns, generally providing a high level of customer support. The role is responsible for assuring that all required documentation and certifications are provided for international sales. In addition, this role regularly supports at least one large customer (Mass, Grocery, Club) in order processing and following through on delivery. It is the responsibility of this role to engage with the customers to provide the needed support and communication, maintaining quality customer relations within the organization. The position requires proficiency in following the company values of cooperation, integrity, work ethic, decisiveness, and agility. Essential Functions
Provide administrative and logistical support to the sales team. Communicate with customers via phone, email, video conferencing to provide overall customer satisfaction. Assure accurate and timely processing of customer orders so that all orders are shipped on time and in full. Responsible for logging orders received and shipped daily and monitoring of inventories for product availability. Addresses and resolves any conflicts in order, inventory, and/or shipping. Generate reports on sales targets, activity, and related metrics. Manage inventory; process orders and follow through on transfer processes assuring accurate and timely flow of product. Research and act upon quotes on freight, working with various carries for timely and cost-effective delivery. Review accounts receivable payments, identifying discrepancies and clearing deductions. Address and resolve customer concerns, assuring positive outcomes. Use knowledge of products to answer inquiries or to forward to appropriate individuals. Establish and maintain involvement in industry associations for insights and opportunities for the brand. Maintain professional relationships with coworkers, customers, and parent company. Performs other related duties as assigned. Qualifications (Knowledge, Skills, and Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to adapt to changing conditions and demands. Ability to handle multiple priorities. Emotional intelligence. Self-motivated and able to execute independently. Detail-oriented yet Big Picture driven. Travel required for in-person meetings as needed. Team player with excellent collaboration skills. Strong problem-solving, analytical, and creative skills and the ability to exercise sound judgment in making decisions based on accurate and timely analyses. High level of integrity and dependability with strong sense of urgency and results-orientation. Excellent verbal, written, and social communication skills. Ability to adapt to multiple computer systems and analytical tools. Proficient in Microsoft Office suite of products (Excel, Word, Outlook, etc.). Strong organizational and time-management skills. Must demonstrate good judgment when carrying out duties as assigned. Education and/or Experience
Minimum 2 years' experience in a relevant role at a consumer-packaged goods business with national and international distribution. Customer service experience required. AS-400 and/or D365 experience a plus. Language Skills
English is required as the written and spoken language. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The company will make reasonable accommodations that do not cause an undue hardship if such an accommodation enables individuals with disabilities to perform the essential functions of the position. The work is completed in an office setting. ADA/FEHA
The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California's Fair Employment and Housing Act. EEO
The Company is an equal employment opportunity employer. Physical Demands
The physical requirements outlined here represent those necessary for successful performance of this position's core responsibilities. Upon request, the company will provide reasonable accommodations for qualified individuals with disabilities to perform these fundamental job duties, provided such accommodations do not create an undue burden on the organization. Sitting/Standing/Walking: Stands, walks and sits during completion of job responsibilities. Lifting/Carrying: Occasional lifting requirements as job demands. Must be able to lift a minimum of 40 lbs. on an occasional basis. Pushing/Pulling: Occasional pushing or pulling requirements. Bending/Stooping: Occasional bending and stooping requirements. Squatting/Kneeling/Crawling: Occasional kneeling or crawling requirements. Twisting/Turning: Ongoing twisting or turning requirements. Climbing/Balancing: Climbing and balancing is required during plant inspections, and other related job requirements. Reaching: Ongoing reaching requirements associated with job requirements. Grasping/Manipulating: Grasping and manipulating of papers, objects, and equipment will be required. Ability to keyboard for data input will be required on an ongoing basis.