Customer Service Representative
Bosch Group, Vernon Hills, IL, United States
Customer Service Representative
Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization's customers (both internal and external) in person or over the phone; by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures. The following reflects essential functions for this job but does not restrict the tasks that may be assigned. It is not all inclusive and may be expanded to include other duties and responsibilities as the company may deem necessary in order to service our customers. Answer incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner. Follow up and maintain good communication with customers at all times Receives, records, and routes customer orders/changes in appropriate manner. Utilize the company's computer program for entering and processing orders Researches and resolves customer complaints and/or billing issues. Documents all contacts, actions and responses in the appropriate database (Clientele) Organizes and maintains file system; file correspondence and other records. Maintains working knowledge of products and/or services. Prepares reports and correspondence accurately and efficiently. Effectively communicates customer issues and concerns to all applicable internal staff members. Provides appropriate technical and/or product related information to customers. Follow up with production to ensure orders are being processed and shipped on a timely manner Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary Provide support to the outside sales representatives as needed. Provide RGA's to customers for product returns according to departmental procedure. Complete special projects as assigned. Performs other duties as assigned by supervisor. The pay range for this position is $22-$27 per hour, based on experience. Equal Opportunity Employer, including disability / veterans BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) Free Parking
Supported employee car park on site, free bicycle parking in the courtyard, secure bicycle parking space for rent, e-bike charging stations Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch! There are no upcoming events scheduled for the near future. Please check back later for updates. Please use our e-mail form at
https://www.bosch.us/contact/ . +1(917) 421-7209 Contact us at
https://www.bosch.us/contact/
for support during your application. Find the right job offer by selecting one or more criteria using the filter tab or use the key word search. Click on individual search results to learn more about each opportunity. Express your interest by clicking on the "Apply now" button. You will be directed to our application system. There are various ways to submit your application: upload your resume, apply using your LinkedIn or Indeed profile, or enter your information manually. After clicking "Continue", you have the option to attach supporting documents to your application (i.e. cover letters). Complete your application by clicking on "Submit". Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class. If you are selected for an interview, you will be contacted by our HR team on next steps. The interview will take place either virtually or on site to give us the opportunity to get to know you better and to answer any questions that you may have about our company. Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies. We look forward to seeing you #WorkLikeABosch!
Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization's customers (both internal and external) in person or over the phone; by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures. The following reflects essential functions for this job but does not restrict the tasks that may be assigned. It is not all inclusive and may be expanded to include other duties and responsibilities as the company may deem necessary in order to service our customers. Answer incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner. Follow up and maintain good communication with customers at all times Receives, records, and routes customer orders/changes in appropriate manner. Utilize the company's computer program for entering and processing orders Researches and resolves customer complaints and/or billing issues. Documents all contacts, actions and responses in the appropriate database (Clientele) Organizes and maintains file system; file correspondence and other records. Maintains working knowledge of products and/or services. Prepares reports and correspondence accurately and efficiently. Effectively communicates customer issues and concerns to all applicable internal staff members. Provides appropriate technical and/or product related information to customers. Follow up with production to ensure orders are being processed and shipped on a timely manner Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary Provide support to the outside sales representatives as needed. Provide RGA's to customers for product returns according to departmental procedure. Complete special projects as assigned. Performs other duties as assigned by supervisor. The pay range for this position is $22-$27 per hour, based on experience. Equal Opportunity Employer, including disability / veterans BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) Free Parking
Supported employee car park on site, free bicycle parking in the courtyard, secure bicycle parking space for rent, e-bike charging stations Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch! There are no upcoming events scheduled for the near future. Please check back later for updates. Please use our e-mail form at
https://www.bosch.us/contact/ . +1(917) 421-7209 Contact us at
https://www.bosch.us/contact/
for support during your application. Find the right job offer by selecting one or more criteria using the filter tab or use the key word search. Click on individual search results to learn more about each opportunity. Express your interest by clicking on the "Apply now" button. You will be directed to our application system. There are various ways to submit your application: upload your resume, apply using your LinkedIn or Indeed profile, or enter your information manually. After clicking "Continue", you have the option to attach supporting documents to your application (i.e. cover letters). Complete your application by clicking on "Submit". Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class. If you are selected for an interview, you will be contacted by our HR team on next steps. The interview will take place either virtually or on site to give us the opportunity to get to know you better and to answer any questions that you may have about our company. Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies. We look forward to seeing you #WorkLikeABosch!