Customer Service Representative - Webster
Burnett Specialists, Houston, TX, United States
Member Service Representative
We are seeking a member service representative to provide high-quality support in a fast-paced banking/financial contact center environment. This role handles member inquiries, resolves issues, and delivers an exceptional service experience through phone, email, and chat. It is a long term contract with the potential to go perm in 6-9 months. Key Responsibilities
Respond to member inquiries and resolve issues with professionalism and empathy Provide support via phone, email, and online chat Perform account maintenance including transfers, payments, and updates Troubleshoot basic digital and technical issues; escalate complex concerns Document interactions accurately and follow established procedures Identify member needs and recommend appropriate solutions Collaborate with team members and escalate feedback as needed Complete required compliance training and follow policies Qualifications
High school diploma or equivalent required 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services Strong communication and customer service skills Comfortable using multiple computer systems and digital tools Ability to work in a fast-paced, team-oriented environment Bilingual skills preferred Ability to work onsite and remotely as business needs require Must be able to pass a criminal background check, credit check (client will consider results individually), drug screen, and education verification Hours/Location/Pay/etc.
Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm *Saturday shifts are rotated between staff Role is 100% onsite currently in their Webster office (77058 zip) Pay is $18/hr while temp Role is temp-to-hire (will roll perm in 6-9 months depending on performance) Target start date is first week of April
We are seeking a member service representative to provide high-quality support in a fast-paced banking/financial contact center environment. This role handles member inquiries, resolves issues, and delivers an exceptional service experience through phone, email, and chat. It is a long term contract with the potential to go perm in 6-9 months. Key Responsibilities
Respond to member inquiries and resolve issues with professionalism and empathy Provide support via phone, email, and online chat Perform account maintenance including transfers, payments, and updates Troubleshoot basic digital and technical issues; escalate complex concerns Document interactions accurately and follow established procedures Identify member needs and recommend appropriate solutions Collaborate with team members and escalate feedback as needed Complete required compliance training and follow policies Qualifications
High school diploma or equivalent required 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services Strong communication and customer service skills Comfortable using multiple computer systems and digital tools Ability to work in a fast-paced, team-oriented environment Bilingual skills preferred Ability to work onsite and remotely as business needs require Must be able to pass a criminal background check, credit check (client will consider results individually), drug screen, and education verification Hours/Location/Pay/etc.
Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm *Saturday shifts are rotated between staff Role is 100% onsite currently in their Webster office (77058 zip) Pay is $18/hr while temp Role is temp-to-hire (will roll perm in 6-9 months depending on performance) Target start date is first week of April