Collections Specialist
RapidFire Safety & Security, Des Moines, IA, United States
Description
About RapidFire Safety & Security
RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.
Job Summary The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role works closely with internal teams and external clients to resolve billing issues, reduce delinquency, and maintain positive customer relationships while ensuring compliance with company policies.
Key Responsibilities
Contact customers via phone, email, and written correspondence regarding overdue balances
Review aging reports and prioritize collection efforts
Negotiate payment arrangements and resolve disputes in a professional manner
Monitor customer accounts for delayed payments, non-payments, and credit holds
Research and resolve billing discrepancies and unapplied cash
Reconcile customer payments as needed
Maintain accurate collection notes and documentation in the accounting system
Escalate high-risk or severely delinquent accounts when appropriate
Collaborate with Sales, Customer Service, and Accounting to resolve account issues
Ensure compliance with company policies and applicable collection laws
Required Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1–3 years of experience in accounts receivable or collections
Strong communication and negotiation skills
Ability to handle difficult conversations professionally
Detail-oriented with strong organizational skills
Ability to manage multiple accounts and meet deadlines
Preferred Qualifications
Experience with ERP systems (Oracle-NetSuite)
Knowledge of credit and collections best practices
Experience in a high-volume or B2B collections environment
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About RapidFire Safety & Security
RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.
Job Summary The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role works closely with internal teams and external clients to resolve billing issues, reduce delinquency, and maintain positive customer relationships while ensuring compliance with company policies.
Key Responsibilities
Contact customers via phone, email, and written correspondence regarding overdue balances
Review aging reports and prioritize collection efforts
Negotiate payment arrangements and resolve disputes in a professional manner
Monitor customer accounts for delayed payments, non-payments, and credit holds
Research and resolve billing discrepancies and unapplied cash
Reconcile customer payments as needed
Maintain accurate collection notes and documentation in the accounting system
Escalate high-risk or severely delinquent accounts when appropriate
Collaborate with Sales, Customer Service, and Accounting to resolve account issues
Ensure compliance with company policies and applicable collection laws
Required Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1–3 years of experience in accounts receivable or collections
Strong communication and negotiation skills
Ability to handle difficult conversations professionally
Detail-oriented with strong organizational skills
Ability to manage multiple accounts and meet deadlines
Preferred Qualifications
Experience with ERP systems (Oracle-NetSuite)
Knowledge of credit and collections best practices
Experience in a high-volume or B2B collections environment
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