Call Center Representative
TeamHealth, Knoxville, TN, United States
External Job Description And Responsibilities
TeamHealth
is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the
165 Top Places to Work in Healthcare
for 2026 by Beckers Hospital Review.
TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025 – We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!
THIS IS A PT REMOTE POSITION
SHIFT:
Friday thru Sunday 5:00AM-1:30PM (PST) /8:00AM-4:30PM (EST) 24 hours per week
Job Description Overview Under Direct Supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator is an active that helps facilitates communication between hospitals and providers by triaging and directing calls accordingly
Essential Duties And Responsibilities
Acts as liaison between hospital staff, nurses, pharmacies, patients etc. and providers
Responsible for triaging inbound calls for multiple TeamHealth facilities
Manage and maintain daily provider schedules for each facility
Responsible for relaying any daily schedule changes to staff
Responsible for relaying any schedule process changes to management
Responsible for relaying updated or new provider contact info to staff and management
Accurately document inbound/outbound calls
Accurately enter inbound/outbound calls into appropriate database
Perform other duties as assigned or requested by management
Requirements Qualifications / Experience
Approximately one year of office experience in a medical setting
Knowledge of Medical terminology preferred
Excellent written and verbal communication and interpersonal skills.
Excellent judgment and decision-making skills
Ability to handle stress and conflict well
Ability to work with minimal direction and supervision
Strong attention to detail; ability to work in a team-oriented environment
Supervisory Responsibilities
None
PHYSICAL / ENVIRONMENTAL DEMANDS
Requires manual dexterity and/or frequent use of the computer to perform repetitive motions to comply with the essential functions.
Job performed in a well-lit, modern office setting
Moderate to high stress levels
Moderate to prolonged use of the telephone
Prolonged sitting
Prolonged work on a PC/ Computer
Location: Remote
Working Level: Part-Time
Job Category: Admin-Clerical, Customer Service, Healthcare
LinkedIn: No
Career Builder: Yes
ID: 59377BR
#J-18808-Ljbffr
TeamHealth
is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the
165 Top Places to Work in Healthcare
for 2026 by Beckers Hospital Review.
TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025 – We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!
THIS IS A PT REMOTE POSITION
SHIFT:
Friday thru Sunday 5:00AM-1:30PM (PST) /8:00AM-4:30PM (EST) 24 hours per week
Job Description Overview Under Direct Supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator is an active that helps facilitates communication between hospitals and providers by triaging and directing calls accordingly
Essential Duties And Responsibilities
Acts as liaison between hospital staff, nurses, pharmacies, patients etc. and providers
Responsible for triaging inbound calls for multiple TeamHealth facilities
Manage and maintain daily provider schedules for each facility
Responsible for relaying any daily schedule changes to staff
Responsible for relaying any schedule process changes to management
Responsible for relaying updated or new provider contact info to staff and management
Accurately document inbound/outbound calls
Accurately enter inbound/outbound calls into appropriate database
Perform other duties as assigned or requested by management
Requirements Qualifications / Experience
Approximately one year of office experience in a medical setting
Knowledge of Medical terminology preferred
Excellent written and verbal communication and interpersonal skills.
Excellent judgment and decision-making skills
Ability to handle stress and conflict well
Ability to work with minimal direction and supervision
Strong attention to detail; ability to work in a team-oriented environment
Supervisory Responsibilities
None
PHYSICAL / ENVIRONMENTAL DEMANDS
Requires manual dexterity and/or frequent use of the computer to perform repetitive motions to comply with the essential functions.
Job performed in a well-lit, modern office setting
Moderate to high stress levels
Moderate to prolonged use of the telephone
Prolonged sitting
Prolonged work on a PC/ Computer
Location: Remote
Working Level: Part-Time
Job Category: Admin-Clerical, Customer Service, Healthcare
LinkedIn: No
Career Builder: Yes
ID: 59377BR
#J-18808-Ljbffr