Customer Service Representative
eFUEL, LLC, Dixon, CA, United States
We are currently looking for a Customer Service Representative to support our customers and help keep operations running smoothly! As a Customer Service Representative, you’ll be the first point of contact for our customers – answering questions, resolving issues, and providing knowledgeable, friendly service that reflects our commitment to excellence. In this role, you’ll also assist with product handling, equipment delivery, and perform light maintenance on loaned equipment. Your ability to communicate clearly, solve problems efficiently, and contribute to our team-oriented environment will be key to maintaining the high standards we deliver every day.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Order tests that could determine the causes of product malfunctions.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Solicit sales of new or additional services or products.
Follow appropriate safety procedures for transporting and delivering dangerous goods.
Secure cargo for transport, using ropes, blocks, chains, binders, or covers.
Check all load-related documentation for completeness and accuracy.
Obtain receipts or signatures for delivered goods and collect payment for services when required.
Strong knowledge of inventory and equipment.
Ability to assist Plant Manager with inventory control and management.
Perform other duties as assigned.
Requirements
Some combination of education and/or related experience in the field is preferred. One to two years of relevant training or on-the-job experience is a plus.
A valid Class C driver's license and a clean driving record are required.
Schedule
Monday through Friday 7 AM‑4 PM Shift
Travel to various sites and/or customer locations as needed.
Pay
$22/hour
Holiday Pay
Vacation Pay
Retirement Plan (401k) / Matching
Health Insurance
Vision Insurance
Life and AD&D – Employer Paid
Voluntary Life and AD&D
Long‑Term Disability (LTD)– Employer Paid
Employee Assistance Program (EAP) – Employer Paid
Flexible Spending Accounts (FSA)
Dependent Care (FSA)
Pet Insurance
About eFUEL eFUEL is California’s premier mobile fueling company serving thousands of customers throughout California including many Fortune 100 companies. Once our customers start our service it is hard to displace the convenience it provides. We make diesel fueling easier and, in the process, save time, reduce cost, and eliminate the risk associated with conventional fueling methods.
After 27 years of continuous growth, we continue to improve our fleet, facility, technology, and services. Unlike many companies struggling to survive, eFUEL offers stability and reliable employment due to its growth plan.
Visit our website at: http://www.efuelco.com/careers
This is an At‑Will employment opportunity. eFUEL is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other category protected category federal and state law.
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Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Order tests that could determine the causes of product malfunctions.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Solicit sales of new or additional services or products.
Follow appropriate safety procedures for transporting and delivering dangerous goods.
Secure cargo for transport, using ropes, blocks, chains, binders, or covers.
Check all load-related documentation for completeness and accuracy.
Obtain receipts or signatures for delivered goods and collect payment for services when required.
Strong knowledge of inventory and equipment.
Ability to assist Plant Manager with inventory control and management.
Perform other duties as assigned.
Requirements
Some combination of education and/or related experience in the field is preferred. One to two years of relevant training or on-the-job experience is a plus.
A valid Class C driver's license and a clean driving record are required.
Schedule
Monday through Friday 7 AM‑4 PM Shift
Travel to various sites and/or customer locations as needed.
Pay
$22/hour
Holiday Pay
Vacation Pay
Retirement Plan (401k) / Matching
Health Insurance
Vision Insurance
Life and AD&D – Employer Paid
Voluntary Life and AD&D
Long‑Term Disability (LTD)– Employer Paid
Employee Assistance Program (EAP) – Employer Paid
Flexible Spending Accounts (FSA)
Dependent Care (FSA)
Pet Insurance
About eFUEL eFUEL is California’s premier mobile fueling company serving thousands of customers throughout California including many Fortune 100 companies. Once our customers start our service it is hard to displace the convenience it provides. We make diesel fueling easier and, in the process, save time, reduce cost, and eliminate the risk associated with conventional fueling methods.
After 27 years of continuous growth, we continue to improve our fleet, facility, technology, and services. Unlike many companies struggling to survive, eFUEL offers stability and reliable employment due to its growth plan.
Visit our website at: http://www.efuelco.com/careers
This is an At‑Will employment opportunity. eFUEL is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other category protected category federal and state law.
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