Customer Service Representative
Northwest Exterminating, Lombard, IL, United States
Overview
If You’re Great at Helping People, We’ve Got the Career for You
Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with growth opportunities and the backing of the most recognized name in pest control.
As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.
Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top‑tier service with confidence. You’ll enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work protects homes, businesses, and families.
Responsibilities
Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
Navigate Windows‑based and web‑based systems to track routes, optimize schedules, and recommend alternative routes as needed.
Use listening skills and probing questions to identify customers’ concerns, evaluate needs, and provide appropriate solutions.
Monitor, update, and maintain an accurate customer database, including call details, dispositions, payments, and other results.
Reschedule unserved accounts within 24 hours and participate in quality‑assurance processes and initiatives.
Safeguard customers’ privacy and proprietary information.
Qualifications
Love helping people and creating positive customer experiences.
Strong communicator who enjoys solving problems.
Previous customer service or administrative experience (preferred).
Organized, detail‑oriented, and calm under pressure.
Confident using computers, scheduling systems, and multitasking throughout the day.
Team‑oriented and takes pride in providing exceptional support.
Benefits
Competitive earnings starting at $18‑$20 per hour (based on experience), plus commissions.
Performance bonuses for exceeding goals and delivering exceptional service.
Industry‑leading training program.
Medical, dental, vision, and life insurance.
401(k) with company match.
Paid vacation, sick leave, and holidays.
Employee stock purchase plan.
Career growth opportunities – we promote from within and invest in your future.
Equal Opportunity Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
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Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with growth opportunities and the backing of the most recognized name in pest control.
As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.
Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top‑tier service with confidence. You’ll enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work protects homes, businesses, and families.
Responsibilities
Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
Navigate Windows‑based and web‑based systems to track routes, optimize schedules, and recommend alternative routes as needed.
Use listening skills and probing questions to identify customers’ concerns, evaluate needs, and provide appropriate solutions.
Monitor, update, and maintain an accurate customer database, including call details, dispositions, payments, and other results.
Reschedule unserved accounts within 24 hours and participate in quality‑assurance processes and initiatives.
Safeguard customers’ privacy and proprietary information.
Qualifications
Love helping people and creating positive customer experiences.
Strong communicator who enjoys solving problems.
Previous customer service or administrative experience (preferred).
Organized, detail‑oriented, and calm under pressure.
Confident using computers, scheduling systems, and multitasking throughout the day.
Team‑oriented and takes pride in providing exceptional support.
Benefits
Competitive earnings starting at $18‑$20 per hour (based on experience), plus commissions.
Performance bonuses for exceeding goals and delivering exceptional service.
Industry‑leading training program.
Medical, dental, vision, and life insurance.
401(k) with company match.
Paid vacation, sick leave, and holidays.
Employee stock purchase plan.
Career growth opportunities – we promote from within and invest in your future.
Equal Opportunity Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
#J-18808-Ljbffr