Housing Specialist- Neighborhood Services
City of Port St. Lucie, Port Saint Lucie, FL, United States
The City of Port St. Lucie is an equal opportunity employer.
Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.
Administrative and financial assistance position providing services to the Neighborhood Services Department. Facilitates the development of public trust and confidence in the City.
This position is considered an Essential Position for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.
The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Keeps the mission, vision, and values of the City of Port St. Lucie and the Neighborhood Services Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
Performs duties of a staff assistant nature and participates directly in the work of the individual(s) supported relative to Code Compliance, grants, Community Programs Division, and other related functions. Secures details of specialized information and provides information regarding services and operation of the division.
Assist with the State Housing Initiatives Partnership (SHIP) Program, Community Development Block Grant (CDBG) Program and any other grants or grant management program support needed.
Assists Grant Coordinators and Housing Program Manager with program activities that include but are not limited to: communicating with applicants, lenders, contractors, or inspection services, assisting with the preparation of financial reports and/or purchasing information, data entry tasks as assigned, assisting with the implementation of third-party verifications and the processing of sensitive applicant information.
May assist with sub-recipient communications and compliance with federal regulatory requirements such as Davis Bacon, environmental assessments, and/or sub-recipient monitoring as assigned.
Assists with the processes of grant applications via the Department’s grant application software and other online tools.
Acts as a liaison to the public as it relates to the department’s programs and records.
Attends training as needed and remains well informed about processes and procedures.
Acts as liaison to other Departments as it relates to requesting items, work orders, or other tasks as needed.
Receives and processes mail and formulates reports for Department as may be required.
Assists in research and schedules, travel, and training for staff as needed.
Assists in keeping appointments, calendars, and/or schedules for the Department, as needed.
Assists with City events and printing of Department materials for distribution.
Receives and screens calls and refers callers to other divisions and/or employees as appropriate.
Acts as one of the main contact points for the Department on the City’s 1PSL call line.
Assists other divisions within the Department as needed.
Other duties, as may be assigned.
1PSL CALL TAKER RESPONSIBILITIES
Handles 1PSL customer concerns/complaints and requests for service or reroutes to appropriate personnel for resolution.
Creates, responds, distributes, monitors, and resolves customer service-related matters through the utilization of customer service and work order programs such as 1PSL and other data systems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE Graduation from an accredited high school or possession of an acceptable equivalency diploma required. Two (2) years of progressively responsible work to include advanced clerical support work required, preferably in the banking or construction sector(s). Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.
A comparable amount of training, education, or experience may be substituted for the minimum qualifications.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of City rules, regulations, policies, and procedures.
Knowledge of public records regulations in the State of Florida.
Knowledge of office procedures and practices.
Skill in data entry and information retrieval from a computer.
Ability to analyze a variety of administrative problems and to make sound recommendations.
Ability to focus on the positive in every situation.
Ability to stay centered when challenged.
Ability to model respect for individuals, teams, and the organization.
Ability to establish and maintain the trust and confidence of the department and public.
Skill in the operation of a PC, keyboard, printer, and related equipment.
Ability to perform a variety of functions found in office surroundings such as filing, record keeping, and inventory maintenance.
Ability to work primarily independently, unsupervised, as well as in a group setting.
Possession of good verbal and written communication and mathematical skills.
Ability to understand and follow oral and written instructions.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
Ability to establish and maintain effective working relationships with supervisors, employees, City departments, contractors, and the public.
Ability to communicate effectively in writing and orally.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 Pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. The office environment can be fast paced.
Documentation Requirements Please Read Carefully
Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT. THE FOLLOWING DOCUMENT(S) ARE REQUIRED AT THE TIME OF APPLICATION AND ARE ACCEPTABLE FOR PROOF:
Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
Driver's License: A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.
Approved Credential Evaluation Agencies:
An accredited four-year college or university in the United States,OR
A current member of the National Association of Credential Evaluation Services (NACES), OR
A current member of the Association of International Credential Evaluators (AICE), OR
A recognized Professional Organization
For an additional list of approved credential evaluation agencies, visit the Florida Department of Education.
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified. Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.
#J-18808-Ljbffr
Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.
Administrative and financial assistance position providing services to the Neighborhood Services Department. Facilitates the development of public trust and confidence in the City.
This position is considered an Essential Position for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.
The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Keeps the mission, vision, and values of the City of Port St. Lucie and the Neighborhood Services Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
Performs duties of a staff assistant nature and participates directly in the work of the individual(s) supported relative to Code Compliance, grants, Community Programs Division, and other related functions. Secures details of specialized information and provides information regarding services and operation of the division.
Assist with the State Housing Initiatives Partnership (SHIP) Program, Community Development Block Grant (CDBG) Program and any other grants or grant management program support needed.
Assists Grant Coordinators and Housing Program Manager with program activities that include but are not limited to: communicating with applicants, lenders, contractors, or inspection services, assisting with the preparation of financial reports and/or purchasing information, data entry tasks as assigned, assisting with the implementation of third-party verifications and the processing of sensitive applicant information.
May assist with sub-recipient communications and compliance with federal regulatory requirements such as Davis Bacon, environmental assessments, and/or sub-recipient monitoring as assigned.
Assists with the processes of grant applications via the Department’s grant application software and other online tools.
Acts as a liaison to the public as it relates to the department’s programs and records.
Attends training as needed and remains well informed about processes and procedures.
Acts as liaison to other Departments as it relates to requesting items, work orders, or other tasks as needed.
Receives and processes mail and formulates reports for Department as may be required.
Assists in research and schedules, travel, and training for staff as needed.
Assists in keeping appointments, calendars, and/or schedules for the Department, as needed.
Assists with City events and printing of Department materials for distribution.
Receives and screens calls and refers callers to other divisions and/or employees as appropriate.
Acts as one of the main contact points for the Department on the City’s 1PSL call line.
Assists other divisions within the Department as needed.
Other duties, as may be assigned.
1PSL CALL TAKER RESPONSIBILITIES
Handles 1PSL customer concerns/complaints and requests for service or reroutes to appropriate personnel for resolution.
Creates, responds, distributes, monitors, and resolves customer service-related matters through the utilization of customer service and work order programs such as 1PSL and other data systems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE Graduation from an accredited high school or possession of an acceptable equivalency diploma required. Two (2) years of progressively responsible work to include advanced clerical support work required, preferably in the banking or construction sector(s). Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.
A comparable amount of training, education, or experience may be substituted for the minimum qualifications.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of City rules, regulations, policies, and procedures.
Knowledge of public records regulations in the State of Florida.
Knowledge of office procedures and practices.
Skill in data entry and information retrieval from a computer.
Ability to analyze a variety of administrative problems and to make sound recommendations.
Ability to focus on the positive in every situation.
Ability to stay centered when challenged.
Ability to model respect for individuals, teams, and the organization.
Ability to establish and maintain the trust and confidence of the department and public.
Skill in the operation of a PC, keyboard, printer, and related equipment.
Ability to perform a variety of functions found in office surroundings such as filing, record keeping, and inventory maintenance.
Ability to work primarily independently, unsupervised, as well as in a group setting.
Possession of good verbal and written communication and mathematical skills.
Ability to understand and follow oral and written instructions.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
Ability to establish and maintain effective working relationships with supervisors, employees, City departments, contractors, and the public.
Ability to communicate effectively in writing and orally.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 Pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. The office environment can be fast paced.
Documentation Requirements Please Read Carefully
Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT. THE FOLLOWING DOCUMENT(S) ARE REQUIRED AT THE TIME OF APPLICATION AND ARE ACCEPTABLE FOR PROOF:
Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
Driver's License: A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.
Approved Credential Evaluation Agencies:
An accredited four-year college or university in the United States,OR
A current member of the National Association of Credential Evaluation Services (NACES), OR
A current member of the Association of International Credential Evaluators (AICE), OR
A recognized Professional Organization
For an additional list of approved credential evaluation agencies, visit the Florida Department of Education.
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified. Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.
#J-18808-Ljbffr