Customer Account Specialist – B2B Manufacturing
Midwest Filtration, Cincinnati, OH, United States
Midwest Filtration is an industrial supplier serving customers across multiple manufacturing industries. Our team works closely across sales, operations, procurement, and leadership to ensure our customers receive the right products, on time, every time.
We are a collaborative, problem-solving organization that values people who take ownership, think analytically, and continuously look for better ways to serve our customers.
Position Overview We are seeking a
Customer Account Specialist
to support and manage key B2B customer relationships in a manufacturing and distribution environment.
This role acts as the
operational quarterback for assigned customer accounts , ensuring customer orders, contracts, and internal operations remain aligned.
Unlike a traditional call center role, this position works closely with
specific customer accounts and internal teams
including sales, procurement, operations, shipping, and leadership.
The ideal candidate enjoys
solving problems, coordinating across departments, and ensuring customers receive exceptional service .
Candidates who enjoy
analyzing processes, improving workflows, and using technology—including AI tools—to work more efficiently
will thrive in this role.
Key Responsibilities Customer Account Management
Serve as the primary point of contact for assigned B2B customer accounts
Build strong working relationships through consistent communication and reliability
Conduct regular check-ins with key customers to provide updates and address needs
Order & Contract Management
Review customer contracts and pricing agreements to ensure accurate order entry
Enter and manage sales orders within the ERP system
Send order acknowledgments and confirm order accuracy with customers
Cross-Functional Coordination
Work closely with
sales, procurement, operations, and shipping teams
to ensure smooth order fulfillment
Monitor order status and proactively communicate updates or delays to customers
Coordinate internally to resolve order or delivery challenges
Problem Solving & Customer Support
Investigate and resolve customer issues related to orders, shipments, pricing, or product availability
Apply strong analytical thinking to identify root causes and implement solutions
Process & Technology Improvement
Utilize ERP systems and internal tools to improve order accuracy and efficiency
Identify opportunities to improve workflows and reduce errors
Support the use of
AI and emerging tools
to enhance customer service operations
This Role Is Ideal For Someone Who
Has experience supporting
B2B customers rather than retail consumers
Enjoys solving operational problems and coordinating across departments
Is detail-oriented and comfortable reviewing contracts, pricing, and order information
Likes working with systems, data, and technology
Wants to be part of a
collaborative team supporting manufacturing customers
Qualifications
3–7 years experience in
B2B customer service, account management, inside sales, or order management
Experience working with
ERP systems
(Epicor experience is a plus)
Strong communication and relationship-building skills
Excellent organizational and time management abilities
Strong analytical and problem‑solving skills
Ability to manage multiple customer accounts and priorities simultaneously
$52,000 – $57,000 depending on experience
We are open to flexibility for candidates with strong B2B experience.
Benefits Include:
Health insurance
Paid time off
401(k)
Stable and growing company environment
Opportunity to grow into future roles in
sales support, account management, or operations
#J-18808-Ljbffr
We are a collaborative, problem-solving organization that values people who take ownership, think analytically, and continuously look for better ways to serve our customers.
Position Overview We are seeking a
Customer Account Specialist
to support and manage key B2B customer relationships in a manufacturing and distribution environment.
This role acts as the
operational quarterback for assigned customer accounts , ensuring customer orders, contracts, and internal operations remain aligned.
Unlike a traditional call center role, this position works closely with
specific customer accounts and internal teams
including sales, procurement, operations, shipping, and leadership.
The ideal candidate enjoys
solving problems, coordinating across departments, and ensuring customers receive exceptional service .
Candidates who enjoy
analyzing processes, improving workflows, and using technology—including AI tools—to work more efficiently
will thrive in this role.
Key Responsibilities Customer Account Management
Serve as the primary point of contact for assigned B2B customer accounts
Build strong working relationships through consistent communication and reliability
Conduct regular check-ins with key customers to provide updates and address needs
Order & Contract Management
Review customer contracts and pricing agreements to ensure accurate order entry
Enter and manage sales orders within the ERP system
Send order acknowledgments and confirm order accuracy with customers
Cross-Functional Coordination
Work closely with
sales, procurement, operations, and shipping teams
to ensure smooth order fulfillment
Monitor order status and proactively communicate updates or delays to customers
Coordinate internally to resolve order or delivery challenges
Problem Solving & Customer Support
Investigate and resolve customer issues related to orders, shipments, pricing, or product availability
Apply strong analytical thinking to identify root causes and implement solutions
Process & Technology Improvement
Utilize ERP systems and internal tools to improve order accuracy and efficiency
Identify opportunities to improve workflows and reduce errors
Support the use of
AI and emerging tools
to enhance customer service operations
This Role Is Ideal For Someone Who
Has experience supporting
B2B customers rather than retail consumers
Enjoys solving operational problems and coordinating across departments
Is detail-oriented and comfortable reviewing contracts, pricing, and order information
Likes working with systems, data, and technology
Wants to be part of a
collaborative team supporting manufacturing customers
Qualifications
3–7 years experience in
B2B customer service, account management, inside sales, or order management
Experience working with
ERP systems
(Epicor experience is a plus)
Strong communication and relationship-building skills
Excellent organizational and time management abilities
Strong analytical and problem‑solving skills
Ability to manage multiple customer accounts and priorities simultaneously
$52,000 – $57,000 depending on experience
We are open to flexibility for candidates with strong B2B experience.
Benefits Include:
Health insurance
Paid time off
401(k)
Stable and growing company environment
Opportunity to grow into future roles in
sales support, account management, or operations
#J-18808-Ljbffr