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Obtain complete and accurate patient demographic, clinical, and insurance information. Verify insurance benefits, coverage, and financial responsibilities for new and ex Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient\n","descriptionText","Enteral Customer Service Representative BioMatrix Infusion Pharmacy, Inc. Sales & Business Development Receive, review, and process new patient referrals for enteral therapy services. Obtain complete and accurate patient demographic, clinical, and insurance information. Verify insurance benefits, coverage, and financial responsibilities for new and ex Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient","shortDescription","Receive, review, and process new patient referrals for enteral therapy services. 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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[523,535,550,564,584],{"_435":434,"_439":524,"_470":471,"_462":525,"_248":526,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":528,"_431":530,"_473":531,"_436":129,"_487":532,"_478":533,"_489":442,"_490":484,"_492":534,"_494":495,"_496":497},["D",1774530000000],"BioMatrix Infusion Pharmacy","BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.\nAt BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.\nEnteral Customer Service Representative, you will be responsible for maintaining patient relationships and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers and assure them that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations.\nSchedule: Monday to Friday, 8 am-5 pm EST\nLocation: Syracuse, NY\nThis position requires you communicate effectively with business development staff to grow and maintain relationships with referral sources. As well as enhance communication with team members to solidify a cohesive and productive work environment.\nQualification Requirements

1-2 years of customer service experience\nProficient computer skills\nHighly organized with the ability to pay attention to detail.\nCritical thinker\nSolution orientated with the ability to problem solve.\nAbility to actively listen.\nExcellent communication skills both written and verbally.\nExcellent prioritizing and time management skills\nStrong interpersonal skills\nComfortable to work in high volume and fast-paced environment.\nDisplays willingness to multi-task and make quick decisions.\nSelf-directed, but able to work in a team environment.\nMath aptitude\nQualifications Preferred

Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursement\nUnderstanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelines\nKnowledge of third-party requirements desirable\nEssential Functions And Responsibilities

Receive, review, and process new patient referrals for enteral therapy services.\nObtain complete and accurate patient demographic, clinical, and insurance information.\nVerify insurance benefits, coverage, and financial responsibilities for new and existing patients.\nCommunicate with patients, families, and caregivers to provide clear explanations of services, billing, and delivery timelines.\nCoordinate with clinical, pharmacy, and delivery teams to ensure timely order fulfillment.\nMaintain compliance with HIPAA and all regulatory requirements in documentation and communication.\nServe as the primary point of contact for patient inquiries, ensuring prompt and courteous resolution.\nCollaborate with Business Development staff to strengthen referral relationships and ensure continuity of care.\nFollow up with referral sources and internal departments to ensure documentation accuracy and completeness.\nUpdate patient records, authorizations, and order changes in the system promptly.\nSupport ongoing quality assurance initiatives and contribute to process improvement efforts.\nOther Functions & Responsibilities

Participation in membership in professional societies and organizations.\nAbility to prioritize and handle multiple tasks and projects concurrently.\nMust have scheduling flexibility and be able to work overtime and on-call coverage.\nOvernight travel on occasion by car, airplane and train.\nCareful attention to detail.\nPerforms related duties as requested.\nParticipates in quality assurance activities and audits as directed.\nKnowledge, Skills And Abilities Requirements

Strong working knowledge of medical terminology, particularly related to enteral therapy and nutrition services\nUnderstanding of insurance processes, including verification, authorizations, and billing procedures\nAbility to maintain patient confidentiality in compliance with HIPAA and company policy\nExceptional customer service and interpersonal communication skills\nAbility to multitask effectively and manage competing priorities in a dynamic environment\nStrong problem-solving, decision-making, and conflict-resolution skills\nHigh level of accuracy and attention to detail in data entry and documentation\nExcellent written and verbal communication skills, with professional phone etiquette\nProficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal software systems\nAbility to work independently while contributing to a collaborative team environment\nDemonstrates empathy, patience, and professionalism when interacting with patients and healthcare professionals\nPay Range/Rate

$20 - $22 USD\nPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at Careers@BioMatrixsprx.com or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nOther

Will participate in legal and ethical compliance training each year.\nWill consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures.\nWill abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.\nWill not participate in any conduct considered to be unethical or illegal.\nEXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins.\nGeneral Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others).\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#J-18808-Ljbffr\n","BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compas...",[529],{"_458":459,"_454":455,"_452":484,"_456":457},["B","3019380683"],"Work at BioMatrix Infusion Pharmacy","1 days ago","/jobs/3019380683-enteral-customer-service-representative","/jobs?keyword=BioMatrix+Infusion+Pharmacy",{"_435":434,"_439":536,"_470":471,"_462":537,"_248":538,"_446":539,"_433":434,"_113":540,"_437":199,"_438":199,"_472":471,"_448":199,"_449":541,"_431":543,"_473":544,"_436":129,"_487":545,"_478":546,"_489":547,"_490":484,"_492":548,"_494":495,"_496":549},["D",1774191600000],"BioMatrix, LLC","About BioMatrix\nBioMatrix is a nationwide, independently‑owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often‑challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high‑performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.

Position Summary\nEnteral Customer Service Representative responsible for maintaining patient relationships and processing new referrals. Expected to handle each in a professional, enthusiastic manner, obtaining all necessary demographic, clinical, financial, physician and family information, and providing the highest level of service to all customers regarding insurance coverage, financial responsibilities, and delivery expectations.

Schedule: Monday to Friday, 8 am‑5 pm EST.

This position requires effective communication with business development staff to grow and maintain relationships with referral sources, and enhances communication with team members to solidify a cohesive and productive work environment.

Qualifications

1‑2 years of customer service experience

Highly organized with attention to detail

Critical thinker

Solution‑oriented with problem‑solving ability

Active listening skills

Excellent written and verbal communication skills

Excellent prioritizing and time management skills

Strong interpersonal skills

Comfortable working in high volume and fast‑paced environment

Displays willingness to multi‑task and make quick decisions

Self‑directed, but able to work in a team environment

Math aptitude

Preferred Qualifications

Related health care experience in enteral/respiratory therapy; insurance reimbursement

Understanding of enteral/respiratory therapy, HCPC codes, insurance guidelines

Knowledge of third‑party requirements desirable

Essential Functions and Responsibilities

Receive, review, and process new patient referrals for enteral therapy services.

Obtain complete and accurate patient demographic, clinical, and insurance information.

Verify insurance benefits, coverage, and financial responsibilities for new and existing patients.

Communicate with patients, families, and caregivers to provide clear explanations of services, billing, and delivery timelines.

Coordinate with clinical, pharmacy, and delivery teams to ensure timely order fulfillment.

Maintain compliance with HIPAA and all regulatory requirements in documentation and communication.

Serve as the primary point of contact for patient inquiries, ensuring prompt and courteous resolution.

Collaborate with Business Development staff to strengthen referral relationships and ensure continuity of care.

Follow up with referral sources and internal departments to ensure documentation accuracy and completeness.

Update patient records, authorizations, and order changes in the system promptly.

Support ongoing quality assurance initiatives and contribute to process improvement efforts.

Additional Responsibilities

Participation in professional societies and organizations.

Ability to prioritize and handle multiple tasks and projects concurrently.

Scheduling flexibility and ability to work overtime and on‑call coverage.

Occasional overnight travel by car, airplane, and train.

Careful attention to detail.

Perform related duties as requested.

Participate in quality assurance activities and audits as directed.

Knowledge, Skills, and Abilities

Strong working knowledge of medical terminology, particularly enteral therapy and nutrition services.

Understanding of insurance processes, including verification, authorizations, and billing procedures.

Ability to maintain patient confidentiality in compliance with HIPAA and company policy.

Exceptional customer service and interpersonal communication skills.

Ability to multitask effectively and manage competing priorities in a dynamic environment.

Strong problem‑solving, decision‑making, and conflict‑resolution skills.

High level of accuracy and attention to detail in data entry and documentation.

Excellent written and verbal communication skills, with professional phone etiquette.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal software systems.

Ability to work independently while contributing to a collaborative team environment.

Demonstrates empathy, patience, and professionalism when interacting with patients and healthcare professionals.

Pay Range\n$20 – $22 USD

Physical Demands\nOccasional standing, walking, sitting, using hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking or hearing, tasting or smelling. May lift up to 25 pounds. Specific vision abilities: close, distance, color, peripheral, depth perception, and ability to adjust focus.

Reasonable accommodations may be made for individuals with disabilities. To request accommodation, contact the BioMatrix People & Culture team at Careers@BioMatrixsprx.com or 954.385.7322 x 1425.

Compliance and Ethical Conduct

Participate in legal and ethical compliance training each year.

Behave in compliance with BioMatrix, LLC’s legal and ethical policies and procedures.

Abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.

Refrain from any conduct considered unethical or illegal.

Employer Commitment to Equal Opportunity\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#J-18808-Ljbffr\n","About BioMatrix\nBioMatrix is a nationwide, independently‑owned infusion pharmacy with decades of experience supporting patients on specialty medica...","Enteral Customer Service Representative New Syracuse, New York, United States",[542],{"_458":459,"_454":455,"_452":484,"_456":457},["B","2973301795"],"Work at BioMatrix, LLC","5 days ago","/jobs/2973301795-enteral-customer-service-representative-new-syracuse-new-york-united-states","Enteral Customer Service Representative New Syracuse, New York, U...","/jobs?keyword=BioMatrix%2C+LLC","/jobs?keyword=Enteral+Customer+Service+Representative+New+Syracuse%2C+New+York%2C+U...",{"_435":434,"_439":551,"_470":471,"_462":463,"_248":552,"_446":553,"_433":434,"_113":554,"_437":199,"_438":199,"_472":471,"_448":199,"_449":555,"_431":560,"_473":474,"_436":120,"_487":488,"_478":561,"_489":554,"_490":558,"_492":493,"_494":562,"_496":563},["D",1774447200000],"Preparing daily deposits as applicable Maintains daily deposit batch sheets Prepares cash batches by finding the batch and setting it up in the billing system Lock-Box deposits will be received with proper back-up/patient identification Reconcile pos Applications Specialist, Specialist, Application, Technology, Healthcare, Skills\n","Preparing daily deposits as applicable Maintains daily deposit batch sheets Prepares cash batches by finding the batch and setting it up in the bil...","Cash Applications Specialist",[556],{"_458":459,"_454":557,"_452":558,"_456":559},"Plantation","Plantation, FL, United States","FL",["B","3007986093"],"/jobs/3007986093-cash-applications-specialist","/jobs?location=Plantation%2C+FL%2C+United+States","/jobs?keyword=Cash+Applications+Specialist",{"_435":434,"_439":565,"_470":471,"_462":566,"_248":567,"_446":568,"_433":434,"_113":569,"_437":199,"_438":199,"_472":471,"_448":199,"_449":570,"_431":576,"_473":577,"_436":117,"_487":578,"_478":579,"_489":569,"_490":580,"_492":581,"_494":582,"_496":583},["D",1774007616000],"Norton Healthcare","

Responsibilities

Responsible for delivering safe, efficient and effective patient care while meeting all compliance and other established rules and regulations governing the home infusion/home health industry. The Director, Pharmacy Infusion Services provides overall strategic direction and leadership for enterprise pharmacy infusion services and related office-based infusion services. The Director is responsible for the development and execution of services, management of operations including high quality service delivery, meeting customer expectations, clinical effectiveness and patient safety. This includes the development and implementation of quality assurance and improvement program, human resources management, state, federal and applicable regulatory and accreditation compliance, evaluation of operating and capital resource needs and effective financial management related to productivity and budgeting. Additionally, the Director, Pharmacy Infusion Services serves as an operational resource and participate in enterprise-wide strategic discussions surrounding program expansion, payer network inclusion and contracting strategies and will oversee all staff supporting these services. This role is directly accountable for driving market development and financial performance while providing direct oversight for all operations in multiple locations including pharmacy dispensing and nursing. This position interacts independently with internal and external stakeholders, including, but not limited to, payers, PBMs, internal/external nursing agencies, manufacturers, and distributors.

Key Accountabilities

Management and oversight of home infusion program, education, training and development, policy and procedure development and maintenance, strategic planning and business growth and development, and compliance and accreditation.
Interacts with and promotes the mission and vision of the pharmacy infusion service to internal and external stakeholders.
Demonstrates expertise in Pharmacy practice and the mission of the pharmacy department, including awareness of innovations in technology and practice within the profession.
Supervises and manages the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high performing team while ensuring that an appropriate and adequately trained FTE pool is available for the pharmacy to operate efficiently and safely.

Qualifications

Required:

Three years management in a pharmacy setting
Doctorate Degree PharmD
Pharmacist

Desired:

One year experience working in a home infusion pharmacy
Master Degree Master in Business Administration (MBA) or Master in Health Administration (MHA); Post Graduate year 2 (PGY2) residency in pharmacy administration

#J-18808-Ljbffr","

Responsibilities

Responsible for delivering safe, efficient and effective patient care while meeting all compliance and other estab...","Director, Pharmacy Infusion Services",[571],{"_458":459,"_454":572,"_452":573,"_456":574,"_460":575},"Louisville","Louisville, KY, United States, 40201","KY","40201",["B","2975577044"],"Work at Norton Healthcare","7 days ago","/jobs/2975577044-director-pharmacy-infusion-services","Louisville, KY, United States","/jobs?keyword=Norton+Healthcare","/jobs?location=Louisville%2C+KY%2C+United+States","/jobs?keyword=Director%2C+Pharmacy+Infusion+Services",{"_435":434,"_439":585,"_470":471,"_462":586,"_248":587,"_446":568,"_433":434,"_113":569,"_437":199,"_438":199,"_472":471,"_448":199,"_449":588,"_431":590,"_473":591,"_436":117,"_487":592,"_478":593,"_489":569,"_490":580,"_492":594,"_494":582,"_496":583},["D",1773330941000],"Norton Healthcare, Inc.","

Responsibilities

Key Accountabilities

Management and oversight of home infusion program, education, training and development, policy and procedure development and maintenance, strategic planning and business growth and development, and compliance and accreditation.
Interacts with and promotes the mission and vision of the pharmacy infusion service to internal and external stakeholders.
Demonstrates expertise in Pharmacy practice and the mission of the pharmacy department, including awareness of innovations in technology and practice within the profession.
Supervises and manages the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high performing team while ensuring that an appropriate and adequately trained FTE pool is available for the pharmacy to operate efficiently and safely.

Qualifications

Required

Three years management in a pharmacy setting
Doctorate Degree PharmD
Pharmacist

Desired

One year experience working in a home infusion pharmacy
Master Degree Master in Business Administration (MBA) or Master in Health Administration (MHA); Post Graduate year 2 (PGY2) residency in pharmacy administration

#J-18808-Ljbffr",[589],{"_458":459,"_454":572,"_452":573,"_456":574,"_460":575},["B","2898518661"],"Work at Norton Healthcare, Inc.","15 days ago","/jobs/2898518661-director-pharmacy-infusion-services","/jobs?keyword=Norton+Healthcare%2C+Inc.","actionData","errors"]