RN Epic Principal Trainer / Instructional Designer
Montage Health, Monterey, CA, United States
Welcome to Montage Health’s application process!
Job Description:
Under the leadership of the HIT Instructional Design and Communication Manager, the RN Epic Principal Trainer / Instructional Designer serves as the primary owner of end user education for assigned Epic and non Epic applications. This role is responsible for the design, development, maintenance, and governance of training curriculum, training environments, and education readiness for software implementations, upgrades, and optimization initiatives.
The Instruction Designer partners closely with application analysts, operational leaders, Credentialed Trainers, and end users to ensure educational content accurately reflects validated workflows and supports safe, efficient, and effective system use across the organization.
Responsibilities
Serve as the Epic Principal Trainer for assigned applications, providing subject matter expertise in both technical functionality and operational workflows
Own the end user education strategy for assigned applications, including new hire, upgrade, and post implementation training
Act as the primary education liaison between application analysts and operational stakeholders
Ensure all training content aligns with Epic standards, organizational policies, and validated workflows
Curriculum Development and Instructional Design
Design, develop, maintain, and govern comprehensive training curriculum and materials for Epic and non Epic applications
Translate complex workflows into clear, role based learning experiences using adult learning principles
Create engaging learning activities, exercises, simulations, and reference materials
Design and maintain assessments, quizzes, and competency measures to evaluate effective knowledge transfer
Training Environment Ownership
Develop, test, validate, and maintain Epic Training Environments, including realistic patient builds and workflow driven scenarios
Ensure training environments accurately reflect production workflows and support curriculum objectives
Participate in testing and workflow validation of application changes prior to release into training and production environments
Credentialed Trainer (CT) Program Oversight
Lead and oversee the Credentialed Trainer program for assigned applications
Train, coach, and support Credentialed Trainers and super users who assist with end user education
Monitor adherence to curriculum standards, workflow accuracy, and instructional quality
Support ongoing competency and readiness of Credentialed Trainers
Training Delivery and Support
Conduct end user training as needed, particularly for specialty roles, go live support, or when Credentialed Trainers are unavailable
Provide education support during implementations, upgrades, and new version releases
Document education related issues and partner with application teams to address gaps
Online Learning and Continuous Improvement
Oversee implementation and maintenance of online learning programs for assigned applications
Maintain fluency in instructional design trends, learning technologies, and Epic education best practices
Continuously evaluate and improve training effectiveness based on feedback and outcomes
HIT Departmental Responsibilities
Maintain a strong focus on customer service, responsiveness, and end user experience
Communicate effectively with stakeholders through clear written and verbal communication
Troubleshoot and resolve technical or training related issues within scope
Demonstrate proficiency with HIT tools, applications, and processes
Follow departmental and organizational policies, procedures, and standard operating practices
Required Experience
Instructional design and education program planning
Development of training curriculum and materials
Adult learning principles and knowledge transfer assessment
Classroom facilitation and learner coaching
Customer service and stakeholder engagement
Use of instructional design software (e.g., Snagit, Camtasia, Captivate or equivalent)
Microsoft Office applications
Preferred Experience
Epic Principal Trainer or Credentialed Trainer experience
Building, testing, and maintaining Epic Training Environments
Learning Management Systems and organizational learning platforms
Healthcare or clinical environment experience
IT issue tracking or ticketing systems (e.g., ServiceNow)
Education Bachelor’s degree in healthcare, informatics, education, business, or information systems required.
Licensure/Certifications
Active Registered Nurse license; CA RN license due within 1 year of hire.
Required Post Hire
Epic certification(s) required within established timelines to support assigned applications and Epic version updates
Snagit and Camtasia certifications required within 90 days of hire and maintained as software versions change
Equal Opportunity Employer
Salary Range (based on years of applicable experience): $150,696 to $201,552
Assigned Work Hours Full time (exempt)
Position Type Regular
Pay Range (based on years of applicable experience) $72.45 to $96.90 per hour
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Job Description:
Under the leadership of the HIT Instructional Design and Communication Manager, the RN Epic Principal Trainer / Instructional Designer serves as the primary owner of end user education for assigned Epic and non Epic applications. This role is responsible for the design, development, maintenance, and governance of training curriculum, training environments, and education readiness for software implementations, upgrades, and optimization initiatives.
The Instruction Designer partners closely with application analysts, operational leaders, Credentialed Trainers, and end users to ensure educational content accurately reflects validated workflows and supports safe, efficient, and effective system use across the organization.
Responsibilities
Serve as the Epic Principal Trainer for assigned applications, providing subject matter expertise in both technical functionality and operational workflows
Own the end user education strategy for assigned applications, including new hire, upgrade, and post implementation training
Act as the primary education liaison between application analysts and operational stakeholders
Ensure all training content aligns with Epic standards, organizational policies, and validated workflows
Curriculum Development and Instructional Design
Design, develop, maintain, and govern comprehensive training curriculum and materials for Epic and non Epic applications
Translate complex workflows into clear, role based learning experiences using adult learning principles
Create engaging learning activities, exercises, simulations, and reference materials
Design and maintain assessments, quizzes, and competency measures to evaluate effective knowledge transfer
Training Environment Ownership
Develop, test, validate, and maintain Epic Training Environments, including realistic patient builds and workflow driven scenarios
Ensure training environments accurately reflect production workflows and support curriculum objectives
Participate in testing and workflow validation of application changes prior to release into training and production environments
Credentialed Trainer (CT) Program Oversight
Lead and oversee the Credentialed Trainer program for assigned applications
Train, coach, and support Credentialed Trainers and super users who assist with end user education
Monitor adherence to curriculum standards, workflow accuracy, and instructional quality
Support ongoing competency and readiness of Credentialed Trainers
Training Delivery and Support
Conduct end user training as needed, particularly for specialty roles, go live support, or when Credentialed Trainers are unavailable
Provide education support during implementations, upgrades, and new version releases
Document education related issues and partner with application teams to address gaps
Online Learning and Continuous Improvement
Oversee implementation and maintenance of online learning programs for assigned applications
Maintain fluency in instructional design trends, learning technologies, and Epic education best practices
Continuously evaluate and improve training effectiveness based on feedback and outcomes
HIT Departmental Responsibilities
Maintain a strong focus on customer service, responsiveness, and end user experience
Communicate effectively with stakeholders through clear written and verbal communication
Troubleshoot and resolve technical or training related issues within scope
Demonstrate proficiency with HIT tools, applications, and processes
Follow departmental and organizational policies, procedures, and standard operating practices
Required Experience
Instructional design and education program planning
Development of training curriculum and materials
Adult learning principles and knowledge transfer assessment
Classroom facilitation and learner coaching
Customer service and stakeholder engagement
Use of instructional design software (e.g., Snagit, Camtasia, Captivate or equivalent)
Microsoft Office applications
Preferred Experience
Epic Principal Trainer or Credentialed Trainer experience
Building, testing, and maintaining Epic Training Environments
Learning Management Systems and organizational learning platforms
Healthcare or clinical environment experience
IT issue tracking or ticketing systems (e.g., ServiceNow)
Education Bachelor’s degree in healthcare, informatics, education, business, or information systems required.
Licensure/Certifications
Active Registered Nurse license; CA RN license due within 1 year of hire.
Required Post Hire
Epic certification(s) required within established timelines to support assigned applications and Epic version updates
Snagit and Camtasia certifications required within 90 days of hire and maintained as software versions change
Equal Opportunity Employer
Salary Range (based on years of applicable experience): $150,696 to $201,552
Assigned Work Hours Full time (exempt)
Position Type Regular
Pay Range (based on years of applicable experience) $72.45 to $96.90 per hour
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