Resident Relations Associate (PM Shift)- MIRA
Action Property Management, San Francisco, CA, United States
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Resident Relations Associate Action seeks a service driven Resident Relations Associate to join our onsite team at our luxury high rise community, MIRA, located in San Francisco. This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through. As the first point of contact, you’ll support daily front-of-house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community-focused environment. This is an excellent opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions.
Schedule 2:00 PM - 10:30 PM; Thursday-Monday
Compensation $23.00 - $24.00 Per Hour (Depending on Experience)
Job Responsibilities
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls and receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents
Qualifications / Requirements
Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
Minimum of a High School Diploma or equivalent
At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
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Resident Relations Associate Action seeks a service driven Resident Relations Associate to join our onsite team at our luxury high rise community, MIRA, located in San Francisco. This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through. As the first point of contact, you’ll support daily front-of-house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community-focused environment. This is an excellent opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions.
Schedule 2:00 PM - 10:30 PM; Thursday-Monday
Compensation $23.00 - $24.00 Per Hour (Depending on Experience)
Job Responsibilities
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls and receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents
Qualifications / Requirements
Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
Minimum of a High School Diploma or equivalent
At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
#J-18808-Ljbffr