End User & Digital Experience Support
Vizient, Inc, Chicago, IL, United States
Summary
Excited to grow your career? We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Our people make all the difference in our success. Summary: Summary
Excited to grow your career? We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Our people make all the difference in our success. Summary:
In this role, you will deliver high-quality, customer-focused end-user support that enhances the digital experience for onsite and remote employees in a high-visibility office environment. You will provide hands-on technical assistance across devices and collaboration tools, support executives with professionalism and discretion, and contribute to smooth onboarding, offboarding, and ongoing technology operations. You will collaborate with cross-functional IT teams, manage service requests to meet SLAs, and participate in continuous improvement initiatives that strengthen the overall employee technology experience. Responsibilities:
Deliver responsive technical support for onsite and remote employees to ensure positive customer experience. Troubleshoot and support Windows and macOS devices, including hardware, operating systems, applications, peripherals, and mobile technologies. Provide executive-level and high-touch support with urgency, discretion, and professionalism. Manage service requests, incidents, and escalations while maintaining accurate documentation and SLA adherence. Support conference room systems, A/V equipment, and Zoom and Teams collaboration tools, including live meeting assistance. Troubleshoot basic network connectivity issues, including LAN, WLAN, VPN, and physical port activation. Coordinate with infrastructure, security, and engineering teams to resolve complex technical issues. Perform device deployment, imaging, configuration, upgrades, and lifecycle management for end-user equipment. Lead onsite onboarding and offboarding activities, including device provisioning, asset collection, and inventory updates. Participate in IT projects, technology refreshes, and process improvements, contributing to documentation and knowledge articles. Qualifications: Relevant degree preferred. 2 or more years of relevant experience required. Working knowledge of Windows 10/11 and macOS environments, including configuration and troubleshooting required. Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies required. Experience supporting enterprise hardware, peripherals, and conferencing or A/V platforms such as Zoom or Microsoft Teams required. Ability to work independently in a fast-paced, high-visibility office environment required. Relevant technical certification(s) such as CompTIA A+, Network+, Apple ACSP/ACTC, or Microsoft certifications highly preferred. Exposure to IT Service Management (ITSM) tools and digital employee management tools preferred. Basic understanding of security best practices, endpoint management tools, or device management platforms such as Intune or Jamf preferred. Experience supporting executive leadership or senior corporate stakeholders preferred. Strong communication, problem-solving, and multitasking skills with a customer-first mindset. Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $59,600.00 to $101,200.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers
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Excited to grow your career? We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Our people make all the difference in our success. Summary: Summary
Excited to grow your career? We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Our people make all the difference in our success. Summary:
In this role, you will deliver high-quality, customer-focused end-user support that enhances the digital experience for onsite and remote employees in a high-visibility office environment. You will provide hands-on technical assistance across devices and collaboration tools, support executives with professionalism and discretion, and contribute to smooth onboarding, offboarding, and ongoing technology operations. You will collaborate with cross-functional IT teams, manage service requests to meet SLAs, and participate in continuous improvement initiatives that strengthen the overall employee technology experience. Responsibilities:
Deliver responsive technical support for onsite and remote employees to ensure positive customer experience. Troubleshoot and support Windows and macOS devices, including hardware, operating systems, applications, peripherals, and mobile technologies. Provide executive-level and high-touch support with urgency, discretion, and professionalism. Manage service requests, incidents, and escalations while maintaining accurate documentation and SLA adherence. Support conference room systems, A/V equipment, and Zoom and Teams collaboration tools, including live meeting assistance. Troubleshoot basic network connectivity issues, including LAN, WLAN, VPN, and physical port activation. Coordinate with infrastructure, security, and engineering teams to resolve complex technical issues. Perform device deployment, imaging, configuration, upgrades, and lifecycle management for end-user equipment. Lead onsite onboarding and offboarding activities, including device provisioning, asset collection, and inventory updates. Participate in IT projects, technology refreshes, and process improvements, contributing to documentation and knowledge articles. Qualifications: Relevant degree preferred. 2 or more years of relevant experience required. Working knowledge of Windows 10/11 and macOS environments, including configuration and troubleshooting required. Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies required. Experience supporting enterprise hardware, peripherals, and conferencing or A/V platforms such as Zoom or Microsoft Teams required. Ability to work independently in a fast-paced, high-visibility office environment required. Relevant technical certification(s) such as CompTIA A+, Network+, Apple ACSP/ACTC, or Microsoft certifications highly preferred. Exposure to IT Service Management (ITSM) tools and digital employee management tools preferred. Basic understanding of security best practices, endpoint management tools, or device management platforms such as Intune or Jamf preferred. Experience supporting executive leadership or senior corporate stakeholders preferred. Strong communication, problem-solving, and multitasking skills with a customer-first mindset. Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $59,600.00 to $101,200.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers
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