Communications Manager
Regent University, Virginia Beach, VA, United States
The Communications Manager safeguards life, safety, and security across the Regent University and the Christian Broadcasting Network affiliated properties within the court-ordered jurisdiction through the strategic leadership and operational management of the Communications Center. This position delivers a comprehensive, integrated emergency communications program in partnership with campus stakeholders and local, state, and federal public safety agencies.
Work Location:
Virginia Beach, VA
Operational Leadership & Oversight
Direct and supervise all Communications Center operations, ensuring uninterrupted 24/7 emergency and non-emergency call handling and dispatch services.
Maintain operational readiness through real-time situational awareness and command-level decision support during critical incidents.
Serve as the primary communications authority during major incidents, system disruptions, or emergency activations.
Develop and manage staffing plans, scheduling models, and resource deployment strategies to maintain continuous coverage.
Establish and enforce operational standards, policies, and procedures consistent with campus policing doctrine and industry best practices.
Conduct performance evaluations, coaching, and corrective actions to maintain professional standards and operational excellence.
Technology & Systems Management
Oversee implementation, integration, and lifecycle management of emergency communications technologies, including but not limited to:
Computer-Aided Dispatch (CAD) / Records Management Systems (RMS)
Integrated radio and interoperable communications systems
Real-Time Crime Center platforms
Access control and video management systems
AI-assisted call triage and analytics tools
Emergency notification and threat-level activation systems
Coordinate with vendors, IT partners, and public safety agencies to evaluate, deploy, and maintain emerging technologies.
Ensure system resilience, redundancy, cybersecurity integrity, and CJIS-compliant information handling.
Regulatory Compliance & Security
Serve as the Department’s Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC) Terminal Agency Coordinator (TAC) and liaison with the Virginia State Police.
Maintain compliance with Criminal Justice Information Services (CJIS) standards, Federal Communications Commission (FCC) regulations, Department of Criminal Justice Services (DCJS) requirements, state 911 governance, and applicable public safety laws.
Enforce confidentiality and secure information practices related to dispatch operations and criminal justice data.
Training & Professional Development
Lead the Communications Division training strategy to develop technically proficient, decision‑ready personnel.
Establish structured onboarding, field training, and continuing education programs aligned with Virginia DCJS standards and national communications benchmarks.
Utilize quality assurance reviews and performance analytics to improve operational effectiveness.
Maintain auditable documentation supporting certifications, compliance, and training accountability.
Direct recruitment, hiring, development, and retention initiatives.
Coordinate with interagency and campus connections.
Serve as a liaison to university leadership, campus partners, and external public safety agencies.
Coordinate communications protocols supporting campus emergency management, threat response, and joint operations.
Qualifications
High school diploma or GED required
Associate or bachelor's degree in criminal justice, emergency management, communications, or related field preferred
Minimum five (5) years in emergency communications, public safety dispatch, or law enforcement operations
Supervisory or management experience preferred
Demonstrated experience in crisis decision‑making and operational leadership
Advanced understanding of CAD/RMS platforms, radio communications, integrated security systems, and Emergency Communications Center (ECC) technologies
Knowledge of CJIS, FCC, DCJS, and public safety communications regulations
Familiarity with emerging analytics, automation, and incident management systems preferred
Leadership and personnel management
Crisis management and decision‑making
Strategic planning and operational analysis
Communication and interagency coordination
Candidates must have:
Proficiency with administrative and reporting technologies (Microsoft Office Suite or equivalent)
Successful background investigation, psychological evaluation, and drug screening
Valid driver’s license with acceptable driving history
Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status.
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
Salary Range : 55K-65K
Disqualifiers for Regent University Police Department
Criminal History
Conviction, guilty plea or no contest plea of any felony.
Conviction, guilty plea, or no contest plea of any misdemeanor sex offense, including but not limited to sexual battery under Virginia Code §18.2‑67.4 or consensual sexual intercourse with a minor 15 or older under clause (ii) of Virginia Code §18.2‑371 or any crime requiring registration in the Virginia Sex Offender Registry.
Conviction, guilty plea, or no contest plea of domestic assault under Virginia Code §18.2‑57.2 or any offense that would be domestic assault under the laws of another state or the United States.
Conviction, guilty plea, or no contest plea of any misdemeanor involving moral turpitude, including but not limited to petit larceny under Virginia Code §18.2‑96 or any offense involving moral turpitude that would be a misdemeanor if committed in the Commonwealth.
Any potential applicant with a misdemeanor conviction is encouraged to contact Professional Standards and Training at 757‑226‑5022 and ask to speak with the lead background investigator to discuss their specific issue.
Driving History
Any conviction, guilty plea or no contest plea of driving under the influence of drugs or alcohol, refusal to take blood or breath test, eluding police, racing, or leaving the scene of an accident within the last 5 years.
Drugs
Sale of any drug listed in the drug standards and schedules set forth in Virginia Code §54.1‑3443 et seq. without a valid license authorizing sale of specified drugs. Any other distribution will be evaluated on a case‑by‑case basis.
Unlawful use or possession of any illegal drug, including but not limited to heroin, cocaine, hallucinogens, methamphetamine, etc. or any derivative thereof (except marijuana) within the last 5 years.
Illegal use or possession of anabolic steroids within the last three (3) years.
Others
Dishonorable discharge from any military service.
Untruthfulness and/or the intentional withholding of information on any application, interview, or paperwork associated with the position.
Intentional failure to follow the directions outlined in the testing process or relying on others to complete any portion of the testing process.
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Work Location:
Virginia Beach, VA
Operational Leadership & Oversight
Direct and supervise all Communications Center operations, ensuring uninterrupted 24/7 emergency and non-emergency call handling and dispatch services.
Maintain operational readiness through real-time situational awareness and command-level decision support during critical incidents.
Serve as the primary communications authority during major incidents, system disruptions, or emergency activations.
Develop and manage staffing plans, scheduling models, and resource deployment strategies to maintain continuous coverage.
Establish and enforce operational standards, policies, and procedures consistent with campus policing doctrine and industry best practices.
Conduct performance evaluations, coaching, and corrective actions to maintain professional standards and operational excellence.
Technology & Systems Management
Oversee implementation, integration, and lifecycle management of emergency communications technologies, including but not limited to:
Computer-Aided Dispatch (CAD) / Records Management Systems (RMS)
Integrated radio and interoperable communications systems
Real-Time Crime Center platforms
Access control and video management systems
AI-assisted call triage and analytics tools
Emergency notification and threat-level activation systems
Coordinate with vendors, IT partners, and public safety agencies to evaluate, deploy, and maintain emerging technologies.
Ensure system resilience, redundancy, cybersecurity integrity, and CJIS-compliant information handling.
Regulatory Compliance & Security
Serve as the Department’s Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC) Terminal Agency Coordinator (TAC) and liaison with the Virginia State Police.
Maintain compliance with Criminal Justice Information Services (CJIS) standards, Federal Communications Commission (FCC) regulations, Department of Criminal Justice Services (DCJS) requirements, state 911 governance, and applicable public safety laws.
Enforce confidentiality and secure information practices related to dispatch operations and criminal justice data.
Training & Professional Development
Lead the Communications Division training strategy to develop technically proficient, decision‑ready personnel.
Establish structured onboarding, field training, and continuing education programs aligned with Virginia DCJS standards and national communications benchmarks.
Utilize quality assurance reviews and performance analytics to improve operational effectiveness.
Maintain auditable documentation supporting certifications, compliance, and training accountability.
Direct recruitment, hiring, development, and retention initiatives.
Coordinate with interagency and campus connections.
Serve as a liaison to university leadership, campus partners, and external public safety agencies.
Coordinate communications protocols supporting campus emergency management, threat response, and joint operations.
Qualifications
High school diploma or GED required
Associate or bachelor's degree in criminal justice, emergency management, communications, or related field preferred
Minimum five (5) years in emergency communications, public safety dispatch, or law enforcement operations
Supervisory or management experience preferred
Demonstrated experience in crisis decision‑making and operational leadership
Advanced understanding of CAD/RMS platforms, radio communications, integrated security systems, and Emergency Communications Center (ECC) technologies
Knowledge of CJIS, FCC, DCJS, and public safety communications regulations
Familiarity with emerging analytics, automation, and incident management systems preferred
Leadership and personnel management
Crisis management and decision‑making
Strategic planning and operational analysis
Communication and interagency coordination
Candidates must have:
Proficiency with administrative and reporting technologies (Microsoft Office Suite or equivalent)
Successful background investigation, psychological evaluation, and drug screening
Valid driver’s license with acceptable driving history
Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status.
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
Salary Range : 55K-65K
Disqualifiers for Regent University Police Department
Criminal History
Conviction, guilty plea or no contest plea of any felony.
Conviction, guilty plea, or no contest plea of any misdemeanor sex offense, including but not limited to sexual battery under Virginia Code §18.2‑67.4 or consensual sexual intercourse with a minor 15 or older under clause (ii) of Virginia Code §18.2‑371 or any crime requiring registration in the Virginia Sex Offender Registry.
Conviction, guilty plea, or no contest plea of domestic assault under Virginia Code §18.2‑57.2 or any offense that would be domestic assault under the laws of another state or the United States.
Conviction, guilty plea, or no contest plea of any misdemeanor involving moral turpitude, including but not limited to petit larceny under Virginia Code §18.2‑96 or any offense involving moral turpitude that would be a misdemeanor if committed in the Commonwealth.
Any potential applicant with a misdemeanor conviction is encouraged to contact Professional Standards and Training at 757‑226‑5022 and ask to speak with the lead background investigator to discuss their specific issue.
Driving History
Any conviction, guilty plea or no contest plea of driving under the influence of drugs or alcohol, refusal to take blood or breath test, eluding police, racing, or leaving the scene of an accident within the last 5 years.
Drugs
Sale of any drug listed in the drug standards and schedules set forth in Virginia Code §54.1‑3443 et seq. without a valid license authorizing sale of specified drugs. Any other distribution will be evaluated on a case‑by‑case basis.
Unlawful use or possession of any illegal drug, including but not limited to heroin, cocaine, hallucinogens, methamphetamine, etc. or any derivative thereof (except marijuana) within the last 5 years.
Illegal use or possession of anabolic steroids within the last three (3) years.
Others
Dishonorable discharge from any military service.
Untruthfulness and/or the intentional withholding of information on any application, interview, or paperwork associated with the position.
Intentional failure to follow the directions outlined in the testing process or relying on others to complete any portion of the testing process.
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