Member Retention Manager
Associated Builders and Contractors, Madison, WI, United States
Associated Builders & Contractors of Wisconsin (ABC WI)
Madison, WI
Build relationships. Deliver value. Grow together.
Associated Builders & Contractors of Wisconsin is seeking a
relationship-driven professional
to join our membership team as a
Member Retention Manager .
This role is ideal for someone with
sales, account/territory management, or client success experience
who enjoys building strong relationships and working collaboratively to deliver exceptional value to members.
You will serve as the
retention
manager for ABC member companies , while working closely with a team of membership professionals dedicated to strengthening the success of our members and the construction industry across Wisconsin.
What You'll Do As part of the
ABC Wisconsin membership team , you will help grow, manage and retain member companies while ensuring they fully leverage the benefits of ABC membership.
Key responsibilities include:
Serving as a
retention manager for members across the state
Conducting
regular outreach, meetings (virtually and in-person), and on-site visits
with members
Working collaboratively with the
Membership Director and Member Engagement & Events Manager
to strengthen member relationships
Helping members maximize the value of ABC programs, training, events and industry resources
Identifying
new and
at‑risk members and partnering with the team to develop retention strategies
Representing ABC Wisconsin at
industry meetings and member events
Why High Performers Enjoy This Role This role offers the opportunity to:
Build trust and strong relationships within the
construction industry and with construction leaders across Wisconsin
Work within a
collaborative team environment that shares ideas and supports success
Focus on understanding member needs and delivering results
Contribute to a team focused on
member success, industry growth, and long-term connections
Expand your professional network within a respected statewide association
What Makes Someone Successful Here Success in this role usually comes from a mix of
relationship‑building, industry knowledge, and having a sales mindset . You will be successful if you enjoy
building connections and working as part of a team to engage, retain and support the current membership.
Strong candidates should have experience in:
Sales/Business Development
Account management or Client Relations
Construction or Trades Industry Experience
Networking & Community Engagement
Building and maintaining professional relationships
You may be a strong fit if you:
Can connect with contractors, suppliers, and industry leaders
Communicate clearly and build trust easily
Understand workforce development, safety, advocacy and training needs within the construction industry
Are organized and proactive in managing multiple tasks/projects
Thrive in a
collaborative, team‑oriented environment
Qualifications
3+ years of experience in
account management, client success, or sales
Strong communication and interpersonal skills
Experience using
Microsoft Office
Ability to travel regionally/statewide for member visits and events (~25%)
This job is based in Madison, WI and is not a remote position
Our employees are dedicated and compassionate, with a positive attitude toward fellow staff members, visitors, member companies and their employees in which we serve. In return, we reward employees with a healthy and positive work environment, competitive wages, a competitive benefits package, generous 401(k) package and the opportunity to grow as our association grows. The position will work out of the Madison, WI office.
Pay: $60,000.00 per year , with higher compensation considered based on depth of experience and demonstrated expertise.
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Build relationships. Deliver value. Grow together.
Associated Builders & Contractors of Wisconsin is seeking a
relationship-driven professional
to join our membership team as a
Member Retention Manager .
This role is ideal for someone with
sales, account/territory management, or client success experience
who enjoys building strong relationships and working collaboratively to deliver exceptional value to members.
You will serve as the
retention
manager for ABC member companies , while working closely with a team of membership professionals dedicated to strengthening the success of our members and the construction industry across Wisconsin.
What You'll Do As part of the
ABC Wisconsin membership team , you will help grow, manage and retain member companies while ensuring they fully leverage the benefits of ABC membership.
Key responsibilities include:
Serving as a
retention manager for members across the state
Conducting
regular outreach, meetings (virtually and in-person), and on-site visits
with members
Working collaboratively with the
Membership Director and Member Engagement & Events Manager
to strengthen member relationships
Helping members maximize the value of ABC programs, training, events and industry resources
Identifying
new and
at‑risk members and partnering with the team to develop retention strategies
Representing ABC Wisconsin at
industry meetings and member events
Why High Performers Enjoy This Role This role offers the opportunity to:
Build trust and strong relationships within the
construction industry and with construction leaders across Wisconsin
Work within a
collaborative team environment that shares ideas and supports success
Focus on understanding member needs and delivering results
Contribute to a team focused on
member success, industry growth, and long-term connections
Expand your professional network within a respected statewide association
What Makes Someone Successful Here Success in this role usually comes from a mix of
relationship‑building, industry knowledge, and having a sales mindset . You will be successful if you enjoy
building connections and working as part of a team to engage, retain and support the current membership.
Strong candidates should have experience in:
Sales/Business Development
Account management or Client Relations
Construction or Trades Industry Experience
Networking & Community Engagement
Building and maintaining professional relationships
You may be a strong fit if you:
Can connect with contractors, suppliers, and industry leaders
Communicate clearly and build trust easily
Understand workforce development, safety, advocacy and training needs within the construction industry
Are organized and proactive in managing multiple tasks/projects
Thrive in a
collaborative, team‑oriented environment
Qualifications
3+ years of experience in
account management, client success, or sales
Strong communication and interpersonal skills
Experience using
Microsoft Office
Ability to travel regionally/statewide for member visits and events (~25%)
This job is based in Madison, WI and is not a remote position
Our employees are dedicated and compassionate, with a positive attitude toward fellow staff members, visitors, member companies and their employees in which we serve. In return, we reward employees with a healthy and positive work environment, competitive wages, a competitive benefits package, generous 401(k) package and the opportunity to grow as our association grows. The position will work out of the Madison, WI office.
Pay: $60,000.00 per year , with higher compensation considered based on depth of experience and demonstrated expertise.
#J-18808-Ljbffr