Business Relationship Support Representative (Dedicated Team)
Wells Fargo, Minneapolis, MN, United States
About this role
Wells Fargo is seeking a Business Relationship Support Representative within Global Payments and Liquidity (GPL) as part of Enterprise Functions. This role supports a dedicated portfolio of business clients and partners closely with Business Client Managers to deliver consistent, high-quality service.
Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Provide day-to-day support for a defined portfolio of business customers
Partner with Business Client Managers to maintain and support client relationships
Contribute to the overall customer experience by resolving service-related inquiries and issues
Assist with financial statement analysis for non-complex relationships
Support decision-making related to customer requests, risk considerations, and account servicing
Evaluate profitability and risk within an assigned portfolio and support associated risk management activities
Collaborate with peers, colleagues, and leaders to resolve issues and achieve business objectives
Interact with internal partners across functions to ensure timely and accurate service delivery
Receive guidance from leaders while exercising independent judgment within established policies and procedures
Develop and apply knowledge of applicable systems, processes, compliance requirements, and Treasury Management products
Required Qualifications
2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Desired Qualifications
1+ year of Treasury Management product knowledge or related experience
Commercial credit card experience
Customer service experience within Wells Fargo channels (Contact Center, Digital, or Store)
Call center customer service experience within the financial services industry
Demonstrated ability to provide high-quality customer service and build effective customer relationships
Strong problem analysis and resolution skills
Ability to navigate multiple computer systems and applications, utilizing search tools to locate information efficiently
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, prioritization, and multi-tasking skills
Ability to work effectively in a team-oriented, fast-paced, and deadline-driven environment
Flexibility and adaptability when partnering across organizational levels
Proficient PC skills with the ability to learn new systems quickly
Job Expectations
Position hours are 9:00 AM to 6:00 PM EST
This role offers a hybrid work schedule
Ability to travel up to 10%, as needed
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$24.04 - $31.25
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
2 Apr 2026
*****
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-493493
Wells Fargo is seeking a Business Relationship Support Representative within Global Payments and Liquidity (GPL) as part of Enterprise Functions. This role supports a dedicated portfolio of business clients and partners closely with Business Client Managers to deliver consistent, high-quality service.
Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Provide day-to-day support for a defined portfolio of business customers
Partner with Business Client Managers to maintain and support client relationships
Contribute to the overall customer experience by resolving service-related inquiries and issues
Assist with financial statement analysis for non-complex relationships
Support decision-making related to customer requests, risk considerations, and account servicing
Evaluate profitability and risk within an assigned portfolio and support associated risk management activities
Collaborate with peers, colleagues, and leaders to resolve issues and achieve business objectives
Interact with internal partners across functions to ensure timely and accurate service delivery
Receive guidance from leaders while exercising independent judgment within established policies and procedures
Develop and apply knowledge of applicable systems, processes, compliance requirements, and Treasury Management products
Required Qualifications
2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Desired Qualifications
1+ year of Treasury Management product knowledge or related experience
Commercial credit card experience
Customer service experience within Wells Fargo channels (Contact Center, Digital, or Store)
Call center customer service experience within the financial services industry
Demonstrated ability to provide high-quality customer service and build effective customer relationships
Strong problem analysis and resolution skills
Ability to navigate multiple computer systems and applications, utilizing search tools to locate information efficiently
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, prioritization, and multi-tasking skills
Ability to work effectively in a team-oriented, fast-paced, and deadline-driven environment
Flexibility and adaptability when partnering across organizational levels
Proficient PC skills with the ability to learn new systems quickly
Job Expectations
Position hours are 9:00 AM to 6:00 PM EST
This role offers a hybrid work schedule
Ability to travel up to 10%, as needed
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$24.04 - $31.25
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
2 Apr 2026
*****
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-493493