Consumer Loan Servicing Specialist I
Columbia Credit Union, Vancouver, WA, United States
Consumer Loan Servicing Specialist I
Columbia CU is a full-service financial institution with $2.5 billion in assets, over 100k members and we pride ourselves in our commitment to "Making Life Better" in the communities we serve. Since 1952, our commitment toward "Making Life Better" has earned us accolades and we are honored to be the recipient of several local community recognitions: Best of Clark County Award / The Columbian - 2008-2025 Best in Business Award / Vancouver Business Journal - 2013-2024 Corporate Philanthropy Award / Portland Business Journal - 2017-2025 The Loan Servicing Specialist is an experienced level position in the lending support services, requiring effective working knowledge of post-origination activities supporting consumer loans, as well as lien perfection for consumer loans. Individuals in this position support one or more loan servicing-related functions that include, but are not limited to new loan boarding, general ledger reconciliation, payment processing, as well as loan exception management and reporting. Receive and respond incoming and outgoing calls using sound judgment and strong decision-making skills. Incumbents at this level are able to perform a number of functions in the department with limited direct supervision. Support payment corrections, adjustments, and remittance, client account research, and general maintenance on loans, ensuring accounts are serviced in compliance with credit agreements and regulations. Assist in support of internal control environment as it relates to maintaining account controls, interfacing with vendor partners, and similar activities. Generates and monitors loan servicing system activity reports while performing updates and entries as necessary, ensuring exceptions and servicing actions are addressed promptly, accurately, and compliantly. Assists with post-origination member service issues to ensure that members receive a high level of service while loans comply with program requirements and guidelines. Ability to handle complex servicing situations, ensuring members' needs are met while complying with program requirements and guidelines. Establish, verify, and maintain perfected security interests in loan collateral. May be accountable for ensuring adequate insurance coverage, which conforms to credit union and regulatory guidelines. Research and respond to requests regarding adequate insurance coverage, which conforms to credit union and regulatory guidelines. Monitor internal control environment as it relates to maintaining accounts to include third party vendor interface. Performs post-origination servicing activities for consumer loans. Activities can include manual loan boarding, loan maintenance, and problem resolution. Minimum 1 year in Loan Processing and/or Loan Servicing experience, 2+ years preferred. High School Diploma or equivalent certificate. Previous experience in banking, lending, and/or customer service. Strong typing and 10-key skills, basic knowledge of computer data entry with Word and Excel and the ability to work with new computer systems, programs, and/or software. Knowledge of consumer lending programs, laws, and regulations. Working knowledge of consumer loan accounting systems. Detail oriented, with excellent organizational and problem-solving skills, written and verbal communication. Maintain a cooperative team attitude with department staff, other employees, dealers/vendors, and members. Ability to work flexible schedules, including varying shifts, and weekends as necessary. $23.00 - 24.50/ hour Back Office Incentive Eligible Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Employer/AA Must be 18 or older to apply
Columbia CU is a full-service financial institution with $2.5 billion in assets, over 100k members and we pride ourselves in our commitment to "Making Life Better" in the communities we serve. Since 1952, our commitment toward "Making Life Better" has earned us accolades and we are honored to be the recipient of several local community recognitions: Best of Clark County Award / The Columbian - 2008-2025 Best in Business Award / Vancouver Business Journal - 2013-2024 Corporate Philanthropy Award / Portland Business Journal - 2017-2025 The Loan Servicing Specialist is an experienced level position in the lending support services, requiring effective working knowledge of post-origination activities supporting consumer loans, as well as lien perfection for consumer loans. Individuals in this position support one or more loan servicing-related functions that include, but are not limited to new loan boarding, general ledger reconciliation, payment processing, as well as loan exception management and reporting. Receive and respond incoming and outgoing calls using sound judgment and strong decision-making skills. Incumbents at this level are able to perform a number of functions in the department with limited direct supervision. Support payment corrections, adjustments, and remittance, client account research, and general maintenance on loans, ensuring accounts are serviced in compliance with credit agreements and regulations. Assist in support of internal control environment as it relates to maintaining account controls, interfacing with vendor partners, and similar activities. Generates and monitors loan servicing system activity reports while performing updates and entries as necessary, ensuring exceptions and servicing actions are addressed promptly, accurately, and compliantly. Assists with post-origination member service issues to ensure that members receive a high level of service while loans comply with program requirements and guidelines. Ability to handle complex servicing situations, ensuring members' needs are met while complying with program requirements and guidelines. Establish, verify, and maintain perfected security interests in loan collateral. May be accountable for ensuring adequate insurance coverage, which conforms to credit union and regulatory guidelines. Research and respond to requests regarding adequate insurance coverage, which conforms to credit union and regulatory guidelines. Monitor internal control environment as it relates to maintaining accounts to include third party vendor interface. Performs post-origination servicing activities for consumer loans. Activities can include manual loan boarding, loan maintenance, and problem resolution. Minimum 1 year in Loan Processing and/or Loan Servicing experience, 2+ years preferred. High School Diploma or equivalent certificate. Previous experience in banking, lending, and/or customer service. Strong typing and 10-key skills, basic knowledge of computer data entry with Word and Excel and the ability to work with new computer systems, programs, and/or software. Knowledge of consumer lending programs, laws, and regulations. Working knowledge of consumer loan accounting systems. Detail oriented, with excellent organizational and problem-solving skills, written and verbal communication. Maintain a cooperative team attitude with department staff, other employees, dealers/vendors, and members. Ability to work flexible schedules, including varying shifts, and weekends as necessary. $23.00 - 24.50/ hour Back Office Incentive Eligible Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Employer/AA Must be 18 or older to apply